Uncle Julio's - Arlington/ Ballston
We ordered guacamole and queso as a starter and never received it. They just brought our dinner out and said nothing about the appetizer. When i asked about it she said several tickets were getting lost. One of us asked what the difference was between a mojito and Mexican mojito and the server didn’t know. Someone came by to refill water and filled only some of our cups; one didn’t get any more water. I ordered a drink and didn’t get it and when the server came back 10 min later and asked the others in our group if she could get them more drinks they ordered but I had to remind her about my drink again. Several good runners came close to our table and didn’t know which food was going to which table. Overall not a great experience.
Hello MarissaM, Thank you for providing feedback on your recent visit and we apologize that your overall experience did not exceed expectations. Your review has been sent to our team who will further address and ensure the team is operating at the highest standards. We look forward to serving you again in the future for an improved 5-star experience. Sincerely, Uncle Julio's
The food was great as it always is. It was also noisy and somewhat chaotic (which is also true most of the time). Its a busy restaurant and theres a lot of tables crammed into that space.
The service is a bit hit or miss and on this occasion more of a miss.
Waiter took very long time to get to us, another waiter actually took our order before our waiter came to acknowledge us. Once he came, he was very nice and very attentive. We had specifically ask for a classic margarita but were charged for a “patron” which is $3 more, not sure which one we got. My husband did not mention till after we left, so we ended up paying for it. The food was good, as usual
Hello, We sincerely apologize to hear about your experience as this is not the service expectations we have set. We appreciate the opportunity to improve our service with the feedback you have provided, we have sent this to the appropriate teams to further address and correct. We do hope for the chance to serve you again in the future for a much-improved experience. Thank you, Uncle Julio's
I celebrated my birthday and enjoyed the chocolate pinata! Yum!!
Maggie, happy birthday to YOU!!!!!!! We are so happy we got to spend it together.
The best thing about this visit was the chocolate piñata. The dinner was a bit cool and unremarkable.
Hello Joanda, Thank you for spending your time with us and do apologize that your meal was less than memorable. We are very sorry we didn't meet your expectations on this visit and your concerns are being addressed by the appropriate parties. We do hope to get the opportunity to serve you again with a much better outcome. Thank you, Uncle Julio's
Always delicious food
Uncle Julio’s is a very popular restaurant know for good food and service. This time, the staff was overwhelmed by the amount of people, they ran out of tortillas and brought out the food without them, and the wait was over an hour to be served.
Hello DwightS, We apologize to hear that we missed the mark on providing you with exceptional service during your recent visit with us. We thank you for providing feedback and have forwarded this to our teams to address and ensure we are operating at the highest standard. We do hope for the opportunity to serve you again for a 5-star experience in the future. Thank you, Uncle Julio's
I hadn’t been to uncle Julio’s in a looong time. Mainly because I remember it being so loud. I purposely made my reservation early due to the noise level once it starts to get crowded. Food was pretty good. The fajitas are 25$ yet they only serve you 3 pieces of chicken and 3 pieces of steak. A little pricey when feeding growing boys who want their portions a little larger.
Food was a bit salty and but everything else was excellent
Great fajitas and watermelon margaritass!!
I love uncle julios especially the homemade tortillas.
We always enjoy visiting Uncle Julio's restaurants throughout the DMV, but the Ballston location continues to be our favorite. Generous portions, great service, fun atmosphere -- a great place for the family to meet and enjoy. And you can't go wrong with the fajitas!!
Went Saturday with my daughter and grands to celebrate my daughter's birthday. Had a great time, the food was good. Drinks ok, but we had a good time. I wanted to get the chocolate pinata but we were too full.
Noise was deafening! The 5 of us couldn’t speak to each other! Please solve noise (large room, side close to entrance) problem and we’ll return. Not before.
Good food...great price...really really loud.
Service was above average
Great birthday location
The service was good and friendly but the food was just okay. Had the soft tacos and the tortillas were too thick and heavy. They were also tasteless.
Hi Mitch, Thank you for sharing your experience. We are always looking for feedback to develop and enhance the experience. Your comments are being addressed. We look forward to the opportunity to serve you again soon. All the best, Uncle Julio's
Awesome food and margaritas!!! My husband and I have been going here for the last 18 years and they never disappoint! One of our favorite restaurants to eat!
Adeline is the best waitress ever!!!
Thank you! We are thrilled you enjoyed your service from Adeline. We appreciate the level of service and enthusiasm she adds to the entire dining experience. We look forward to serving you again soon! All the best, Uncle Julio's
This is definitely one of my go to restaurants for special events and it definitely is one of the best hispanic restaurants in the DMV!
Thank you very much!!!!
It was great as usual. We have been here several, several times, but this was by far the best. The service was so great. I don’t know the correct spelling of her name, but I believe it’s McKayla. So sorry if I spelled it wrong. She was on her A-game. Quick, friendly, and checked back with us often. The food came out hot and just as we requested. Wonderful experience!
Anniversary. We had chicken fajitas- tender and moist and a chocolate lovers piñata. Scrumptious. Service was excellent
Charlie, thank you very much!
Food was excellent generous portions and good waiter service. The food came out hot
A tremendous disappointment and we will not return. Instead of a watermelon margarita I ordered, I received a raspberry margarita. The assumption was I would be OK with that. They were out of so many beers, it wasn’t even funny. An IPA was ordered but a summer ale was served. Again, assuming it would be acceptable. The food was OK, although not very flavorful. That could be because of what we ordered. The wait staff appeared completely ambivalent and uninterested. Diners at a table across from us asked the waitress what one of us had ordered for dinner. She guessed incorrectly so I let them know the correct dish since I overheard the conversation.
I never ask to speak to the manager but did this time. While he apologized, his “fix” was to recommend filling out the survey at the conclusion of paying. Maybe it was an off night, or maybe this is how it always is. The meal was disappointing enough to merit this review and we won’t be back to find out.
Hello Ferdinand, Thank you for spending your time with us. We do not want you to feel that this situation is acceptable to us. We expect a high standard of service and we apologize that you did not receive our best. Your input has been forwarded to the appropriate parties, and we assure you that your concerns are being addressed at our store. We apologize for the unacceptable experience but hope to see you in Uncle Julio's again in the future. Thank you, Uncle Julio's
Love the chips and salsa. I always get the chicken fajitas & like that there were poblanos in the pepper/onion mix.
More than energetic, just plain loud. Service was fine, but I wouldn’t stretch and call it attentive. Food was good and plentiful. I really didn’t like the salsa. I found it too Smokey. All-in-all, I would certainly return.
Uncle Julio’s is the best Mexican restaurant ever. We are from Texas and have tried our fair share of Mexican food, but this place is hands down the best. We eat here as often as we can. If you want an amazing margarita this is the place. The loyalty program also gets you lots of free food
We love Uncle Julio’s, but it just seems to be louder every time we go. Thank goodness they stopped the loud music also. The chips, tortillas, and enchiladas are super! Don’ Waste your money guacamole made It’s cheaper just ordering it off the menu.
I won't be going back for a while! Service is terrible! From the server and the manager!
Alexis, We greatly appreciate you sharing this input. Your concerns are being addressed. Please accept our sincere apology for your dissatisfaction. We hope you will return to Uncle Julio’s soon for an improved experience. Thank you, Uncle Julio’s
It was good as always but I’m upset that they stop selling the liquid nitrogen drinks!
Loved this restaurant. Great place for adults and kids. Tons of variety food choics
I had the most adorable waiter and the food was nothing to joke about it was hands down the best I’ve had during my business week here
Looking forward to my next visit. Overall, it was a great experience and I've already told at least 4 people about the restaurant.
They always try to seat people with children in the noisy area where most families are seated which is irritating. I also said in the reservation that it was my daughter's birthday and no mention was made of it. They need to do better.
Hello Kristi, Thank you for spending your daughter's birthday dinner with us. We regret it was not a fun as it could have been. We appreciate your comments and feedback to develop and improve. We hope to get the chance to serve you again soon. Thanks again, Uncle Julio's
Dependable place, consistent quality. Very noisy and so cold in there. Service was spotty. Took a long time to get drinks. Prefer the Reston location.
The food is pretty decent and they give you a great portion however if you don't like a kid environment don't come here it is always busy there is always a lot of children and a lot of noise. However their drinks are on point. I would actually go just for the alcohol because they always have something new to try. If you go for a birthday celebration definitely get the chocolate pinata it's amazing.
Grace, thank you for your review and business. We are so glad you enjoyed our signature cocktails and pinata. We look forward to serving you again in the near future. All the best, Uncle Julio's
My visit to this location was mediocre at best. Our waiter seemed to be very distracted and rushed.
1.) I ordered a raspberry tea that tasted like water. When I told the waiter I was displeased, he took the tea but didn’t ask me if I wanted to replace it with anything else. It was not until I was almost done with my food that he finally came back to our table and asked if I wanted anything else to replace the tea. By that time, I declined.
2.) When we were done with our meal, I asked him for 1 box and the check. He never offered a dessert menu. He came back to our table about 10 minutes later and asked how many boxes. I repeated “just one box.” He brought the box to the table but the plastic bag was inside the box which I thought was very unsanitary and seemed rushed. The to-go box was also damaged so it did not close at all.
3.) After bringing the to-go box, he asked if we wanted the check. I repeated again, “yes we would like the check.”
I was visiting this location with my mom who was very turned off by the whole experience as this was her first time. She opted not to even ask for a replacement to-go box and decided to just leave the food there out of frustration and disappointment.
Hello NiaW, Thank you for spending your time with us and apologize for your experience. We are very sorry we didn't meet your expectations on this visit and your concerns are being addressed by the appropriate parties. We do hope to get the opportunity to serve you again with a much better outcome. Thank you, Uncle Julio's
Neglectful waitress, no refills on drinks, no checking on food, etc
Food was ok. Service wasn’t good, she put wrong order and didn’t wanted to change it. Parking wasn’t good. Have to pay for parking it’s not cheap restaurant but can’t even get free parking.
Hello AlisaN, Thank you for taking the time to review your experience with us and apologize that the service was less than satisfying. We have taken your feedback to our team to ensure our location is operating at the highest standard and providing quality meals and experiences that are expected by our Guests. We do hope that we will get the opportunity to provide you with an overall exceptional dining experience in the future and thank you again for your feedback. Sincerely, Uncle Julio's
We had an amazing time!!!