The Melting Pot - Reston
Party of 5 seated at two tables intended to fit 2. Not enough space to fit all the plates, trays, glasses, etc. Had to stand up occasionally to reach the pots. Dimly lit and hard to see menu, which should be simplified from both an offerings and pricing perspective. Bums rush once the official table turning time arrived. As always, pricey.
Our server seemed annoyed that we ordered 3 cheese courses. I'm sorry, that's what we wanted to eat. He didn't have to complain about it to us. We especially chose to go when we were likely to be one of the only tables in the restaurant because all that tableside stuff would take time. We bought a bottle of wine and everything.
Always amazing food and a great experience. I really enjoy the selection and I always have a good time with whoever I’m with. Highly recommend but can get priceyyyy.
Great service and atmosphere. Food choices were excellent. The grill cooking option was spot on!
Ladies Night at the Melting Pot proved to be an excellent night out.
Great food and drinks. And awesome server Jose we had!!
Arrived on time for our reservation. Watched as other families who arrived after us receive all of their courses, including main courses, and finished before we received our main course. Long delay supposedly due to a snafu in the kitchen. Didn’t receive updates and were left to wonder as to what was happening. Took 1.5 hours to receive our main course - more time than we expected. Food was good.
Great birthday experience! I never knew that cooking my own dinner at a restaurant could be so much fun.
I was seated promptly around 8pm. The cheese was made about 8:30 which at no time was my coke refilled the entire evening. Probably around 9 the salads arrived. I told the waiter that we had to finished around 10:20 because of prior commitments. We received our entrees close to 9:30, so we had to rush the cooking process because we still had to do the fondue with chocolate. That was made around 10 which was totally rushed and I had to seek the waiter for my check. This is probably my worst experience at the Melting Pot. I don't blame the restaurant. I just had bad service.
We celebrated my daughter's birthday at Melting Pot Reston and enjoyed it very much. The highlight of our visit was our server Kaziah. She was very welcoming, knowledgeable, and personable. The food was very good also. We like to get the salad, cheese, and dessert dishes. No entrees. Just enough food for the two of us and the drinks were outstanding.
We have eaten in many Melting Pot restaurants all over the country and have never had such bad service. We barely saw our server. She was extremely slow and rarely checked back. We had also asked for the balloon package as we were celebrating a 50th birthday with some close friends. The balloons never materialized even though my husband went up to the front desk to ask about it after we ordered. It was a disappointing evening. Not at all what we expected.
The food here is great and the service is even better. Always a great time.
Our server, David, was excellent!!! We had a great time and a wonderful mother's day celebration. Even my 4 year old granddaughter had a good time
Our waiter, Iman was exceptional! Kudos to Melting Pot!
Great location for a birthday!
Great experience! We enjoying going to Melting Pot in all their locations.
Great service and experience. Our server, Zach, was very informative throughout the entire process and really made the evening wonderful. It was my anniversary and he even brought out a plate that said happy anniversary in chocolate. Highly recommend.
Waitress was extremely slow. It took forever to get anything, especially more dippers for our fondue. The Wisconsin Cheese fondue was almost inedible because it was so thin. Our cheese and chocolate fondue got way too hot and started burning because we had to wait so long for more dippers.
This was my first time at The Melting Pot. Eventhough I came in feeling a little unsure about the menu and process...our server Sean explained everything and provided very EXCELLENT customer service. This was such a great experience that we will be returning very soon. Thank you Sean!
Veronica was a fantastic server and really made our dining experience wonderful. We were celebrating a birthday and she was so sweet and so funny that we will be requesting her from herein!
Food and presentation was on fantastic. Only problem was we waited on the server because she was very busy. From the time we sat down to the time left it took 3 hours. Waters were not refilled and at times it felt like the very large party took presence over ours.
Great staff, great food, great atmosphere. Kids had fun (and they’re picky eaters). We will be back!
The food was good, we had a great server, we were able to make accommodations due to food allergies.
We always love Melting Pot! The food is delicious and service impeccable.
As always we had an excellent meal. They accommodated our request for a large table with 2 burners. We tried the tempura. This method requires a bit more attention than the broth method. Once you get the hang of it the tempura fried food items are great with the different sauces. Thanks to Brian, the manager, for his brief tutorial on cooking in the hot oil. Denzel, our server, provided excellent, prompt service with each course. This is a great restaurant to celebrate a special event or just have a fun get together with family and friends.
A good price on the monthly special, so my daughter and I enjoyed a nice meal and a mini celebration. The new grilled option was very good. I also liked the new gift options.
Our waitress was so helpful and took her time to explain the menu. Our table was perfect and gave us privacy for a great experience
There were bugs crawling on our table, one crawling on my silverware roll. When we mentioned it to the waitress she carried the silverware roll to some tall guy that may have been playing a manager role. He came to the table and stated that “it’s ladybug season and they are everywhere”.... unfortunately the bugs were not ladybugs but small black and white bugs and they targeted the area where the table meets the wall and is filled with crumbs and food pieces... he offered no apology, nothing. We love the melting pot and go frequently but this guy could care less about the customer or their experience. At this price point, the customer is paying for the food, the atmosphere, cleanliness, etc... I myself am a business owner and manage another business, I most certainly would have gone out of my way to correct the problem. They didn’t even offer so much as to wipe down the table. Unacceptable. I live like 15 minutes from this location, I live over 45 minutes from the Arlington location and believe I will take the drive there rather than being treated like this.
It took a long time between courses. We got there at 8pm and did not get wrapped up until 10:15pm. We enjoyed the food but would have appreciated not sitting and waiting so long between courses as we. definitely were both tired and happily full at the end. For the amount of money spent I definitely wasn't overly satisfied with the amount of time spent just waiting.
Food was great. Waitress was similar to a robot. Even spoke in a very monotone voice. NO personality at all. Had no problem telling us that she was very busy waiting on others.
Service was awful. Food was sub par.
The menu can be a bit overwhelming, but our waitress was very patient and prepared for any questions. The cheese and dessert courses were fabulous. Our choices for cooking the entrees were ok. Again, our choices. I really appreciated the quiet. We could actually hear our conversations.
Always love going there! Ladies night was great, we will be back!
Great time and great food. We went for a birthday celebration and had a great time.
The Melting Pot in Reston VA is a wonderful place for a special celebration or an intimate dinner! We were celebrating as a family and it was so much fun! Our server, Zach was hilarious and incredibly efficient and professional! Our food was delicious as always and everyone enjoyed the evening! I highly recommend this restaurant to one and all!
We went for our anniversary and it was a great experience. All of the staff were attentive and friendly and we would go back. Be prepared to take left overs home.
So great getting dessert here. Thank you!!
We love Melting pot ! I said in the reservation that it was my nine years olds birthday , told the hostess , told our terrible waiter 3 times and still No mention of her birthday at all ! Felt said for her when your little you want to celebrate a waiter on the others Ide of the room made a big fuss over an adults birthday ( in their 40s)
They still had fun . I just won’t celebrate their again !
Meal was fantastic, good portions and excellent service
Love the gluten free options! Food and service are always great.