Impeccable service, food was delicious
Súper rico la crema de elote la mejor que he probado, el servicio super atento también el pato excelente.
This is a superb special occasion dinner with live jazz. Service is at the highest level which we have experienced across the board at the Ritz. All the employees seem truly happy to be there and provide a personal and outstanding experience. The food was perfection. Make sure to try the sweet corn soup!
Staff was amazing food was great! Very good wine slection.
Cant miss. Maybe the restaurant I have ever been to.
Very good food and great service. Rounded out an awesome vacation to Cancun.
Wonderful restaurant. Service is impeccable. Our server Oscar remembered us from our last visit, which was sweet. Brought my niece a special dessert to celebrate her acceptance into Spelman College. Definitely recommend.
The Club Grill was outstanding! The food was excellent and the service was impeccable. It was an added bonus that a jazz trio was playing jazz. The menu has something for everyone and the chef was flexible enough to make a sauce on request. The presentation of the meal was exquisite! The Club Grill is a must !
The food and especially the service were outstanding. We felt like we were treated like royalty! The plate of chocolates with hand draw and edible anniversary wishes was just the perfect end to an amazing meal. The Jazz music was perfect, playing all our favorite jazz standards. They even played our wedding song especially for us. Could not have been more perfect! Thanks to all for an evening we won’t forget!
Great service. As a “jazz club” it didn’t have that feel.
We were on vacation at the Ritz Carlton, Cancun. This was one of their signature restaurants. The food was fine-We both had steak which was well prepared accompanied by a sauce of our choice.
We do not drink and they prepared a delightful non-alcoholic cocktail that was unique and refreshing.
The best part was the jazz group -the singer was great and we were able to dance on their lovely dance floor.
A wonderful evening.
The service was exceptional- wait staff were so personable and funny. What a delight dining here!
Excellent & wow ! I was really caught off guard with how good this place is. It recently reopened after renovations so i figured we would try it . Every single part of the evening was perfect . The Jazz music was not too loud and was very very good. The food and service were amazing. This is for sure a top rated restaurant that is not known yet . Levels above the other Cancún restaurants.
Servicio terrible. Parece que hacen um favor en atender!
Desorganizados, lentos, desatentos. Falta cordialidad.
Soy huesped en Ritz Carlton Cancún por 12 dias. Si espera uma buena cena con servicio amable y cordial, este no és lugar!
Excellent food and service in an upscale atmosphere with great live jazz. From the moment you step into the restaurant, you know it will be a special experience.
Beautiful restaurant, but the food was just ok. I had the ribeye, which was thin. The bacon rolls were fantastic!
Me encantó la música, el servicio fue excelente y la comida espectacular!
Best meal we had in Cancun. The Fillet was outstanding and much better than other steak houses we tried in Cancun. My wife had the Grouper which was terrific too. Appetizers were great and creative. Jazz music was playing with a live band and they were great too. Save room for the Souflee the perfect way to finish a terrific meal.
Servers were way too uptight but the food was delicious! Chocolate soufflé was great!
My kid had a stomach ache and was shivering from the food. The waiter was stupid, forgot everything. At the end of the meal the waiter made us move tables just because the family at the table we moved to wanted a better view of the jazz music. Jazz music might seem like a pro out of the cons, but you couldn’t even see it. All you could see was one leg of a piano. Thats my review and i hope you take it into consideration.
The food was delicious and the service was exquisite. The timing between courses was perfect. We really enjoyed the live jazz
Xmas dinner with family.
Outstanding overall. Snapper was delicious, duck was cooked perfectly, and the service was impeccable. The live contemporary jazz band made for a perfect atmosphere. Definitely one of the best meals we had on our trip. Highly recommend!
THIS RESTAURANT IS CLOSED!!!!!!!
I sent opentable an email advising this and somehow it was not understiod.
Restaurant was closed for renovations.
Great dinner chef talented
Outstanding food and service. We had the tasting menu, one regular and one vegetarian. Desserts and little box of truffles received as we left were perfect. Both were excellent. Nice wine list. Our server Oscar was truly a gem. Most professional yet very interesting to talk to. A birthday treat and rose made the evening very memorable. Nice music in the background. Highly recommend The Ritz for that special meal in Cancun.
Wonderful experience. Very personal and intimate. Delicious, fresh food. Exceptional service. My husband asked our server, Enrique, if there was feta for his salad to substitute for Gorgonzola. He replied that there was not and thanked him for bringing it to his attention. We told him don't be silly and it was absolutely no problem. However, Enrique returned minutes later and said he went to the banquet area (other end of the building) to bring back some feta cheese for my husband's salad. Impeccable service, went above and beyond. Highly recommend.
Just FABULOUS. Dined alone. Treated like a Queen. Left with a rose.
Recommended as this hotel's best restaurant, it was in 3rd place in our view and our experience was uneven. My wife had duck which she thought was lovely, but my lamb, recommended by the server, was over cooked this first time, under cooked the second...took two bites of each and was still charged. I asked for a wine pairing with each course and got one glass with the mains. So, could be great but that was not my experience.
One of best meals ever!
The food, the service & the ambiance were amazing! Highly recommend!!!
La cena es Fantástica, la atención del personal es muy especial, un lugar para regresar
Service was great, very attentive, very friendly and not overbearing. Very nice fresh food and well presented. A great last meal to our Cancun vacation.
One of the best meals and dining experiences in a very long time. Service was second to none. The food was delicious. The decor was elegant and the entertainment was soothing and fit the atmosphere perfectly.
Best of the Best as far as my wife and I are concerned. We have been traveling to Cancun now for almost 20 years and this is our favorite. It's a beautiful hotel (we love to stay there too) and the restaurant and bar at the The Club Grill are simply first class in every way. A hidden gem inside the hotel, but it's open to the public, and our special place long before we could afford to stay there. They offer a tasting menu with wines and we have enjoyed that experience in Fantino's, the hotels other fine dining restaurant (also fantastic) but we have our favorites at The Club Grill that we can't miss. The Pear salad & Sweet Corn Soup will bring you back every time. For the main course my wife will switch between the Snapper and the Sea Bass. I almost always get the Roasted duck their specialty, but the Filet/Lobster and Rack of Lamb are also very good. Signature soufflés for dessert and they seem to find my wife a piece of key lime pie her favorite even though it's not on the menu. We both work hard and vacations are celebrations for us. The Ritz Carlton and The Club Grill get it right every time and it's our place to celebrate. Enjoy.
Aniversario de bodas
The service was incredible. The chocolate soufflé was out of this world. The pear salad was a beautiful presentation and taste sensation.
We dined at the Club Grill for our anniversary and it was one of the best meals we have ever had. My wife had the pear salad and I had the foie gras, both were delicious. For the main course we had the sea scallops and a filet mignon. Both were prepared perfectly as were our sides. For dessert we had the chocolate lava cake and a soufflé. Throughout the meal we enjoyed very attentive service. Overall this meal deserves a perfect 5 star rating!