Ruth's Chris Steak House - Birmingham

Reseñas de Ruth's Chris Steak House - Birmingham de comensales del restaurante. Basadas en valoraciones recientes.

1. M

   MAX

   Alabama2 reseñas

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Brandon and Kevin were great - attentive and friendly. The food was delicious, and they even gave us a complimentary cheesecake for our anniversary!
   

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2. M

   Marvin

   San Diego1 reseña

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   It was a great experience. The food came out hot and delicious. The steaks came out at exactly as ordered. Service was topnotch!
   

   Ruth's Chris Steak House - BirminghamRespuesta enviada hace 1 día

   Marvin, we're overjoyed to hear that you had a great experience with us! It's wonderful to know that you enjoyed our hot and delicious food, as well as the perfectly cooked steaks. We strive to provide excellent service, and it's great to hear that we hit the mark for you. We can't wait to welcome you back for another delightful meal! Megan Cromwell, Director of Guest Relations
   

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3. J

   Joe VIP

   Minneapolis46 reseñas

   5.0

   Comieron hace 5 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   I said in the bar area to enjoy a nice meal being by myself. Great service from the bartender. She was very attentive and checked on me frequently. My only complaint was there is a group of rowdy individuals enjoying a bottle across the room and I swear I was sitting at their table. It’s just the acoustics of the bar area. I can’t complain, I knew I was getting into when I asked to sit there versus sitting on a table in one of the quiet sections. Steak was on point as always. Salad was fantastic, highly recommend the house vinaigrette.
   

   Ruth's Chris Steak House - BirminghamRespuesta enviada hace 1 día

   Joe, thanks for the 5-star review! We're thrilled to hear that you enjoyed your meal and found our service to be great, even in the bar. However, we do apologize for the noise from the other group and appreciate your understanding. Your feedback is invaluable, and we'll use to ensure that we handle similar situations better in the future. But we are glad that our steaks hit the mark for you, as well as the salad and house vinaigrette. Thank you for choosing to dine with us and we hope to see you again soon! Megan Cromwell, Director of Guest Relations
   

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4. D

   David VIP

   Nueva Orleans22 reseñas

   4.0

   Comieron hace 5 días

   1. Global 4
   2. Comida 5
   3. Servicio 3
   4. Ambiente 5

   Bone in Rib Eye, spinach, broccoli & desserts were wonderful! Service was a bit discombodoulated as servers did not seemed experienced. Seemed to be new. However, was Easter night and servers tried hard to please. As always Ruth's Chris steakes, appetizers, sides and desserts were so very good! Look forward to another visit.
   

   Ruth's Chris Steak House - BirminghamRespuesta enviada hace 1 día

   Thank you for your feedback, David! We're thrilled to hear that you enjoyed our bone-in ribeye, spinach, broccoli, and desserts! However, we are sorry that you found the service to be a bit discombobulated during your visit. We strive to provide excellent service to all our guests, and we appreciate your patience. We hope to have the opportunity to serve you again soon, so feel free to reach out directly if there is anything else we can do to assist! Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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5. OT

   Comensal de OpenTable

   Alabama1 reseña

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 3
   3. Servicio 2
   4. Ambiente 4

   The experience has dropped off quite a bit from previous times. Had to ask for things (bread, refills) several times. Staff was not attentive. They were not busy at all so I was shocked at this.
   

   Ruth's Chris Steak House - BirminghamRespuesta enviada hace 1 día

   Thanks for visiting us at Ruth's Chris Birmingham. We're sorry to hear that your recent experience didn't live up to the standards we strive for. We apologize for the inconvenience caused by the slow service you experienced, especially when you know us to be capable of so much better. We take your feedback seriously and will address these issues with our team. We hope to have the opportunity to serve you again and provide a better experience. Please don't hesitate to reach out to me directly should you choose to give us another chance, as I would value the opportunity to personally apologize and try to help get things back on track. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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6. C

   Chanelle

   Pittsburgh1 reseña

   2.0

   Comieron hace 6 días

   1. Global 2
   2. Comida 4
   3. Servicio 1
   4. Ambiente 2

   The food was good.. the drinks were ok.. our service was HORRIBLE!!! I don’t ever write reviews, but after this experience, I had to especially after paying a $300.00 which I was expecting but the service I was not,  not sure if it was Michael’s first day or he was under the influence. after sitting at the table for about five minutes, he did a walk by greet then turn around and remove the extra place settings, did not tell us about any specials, we overheard other servers telling the tables about specials that we would have been interested in he said I’ll be back with bread he did not fill our water glasses. I had to stop him from leaving the table so we could give him our drink orders. Then he did not return to our table for 10 minutes after leaving it. I went to the manager. I wanted to be moved to the bar by the time I got back to the table. He was at the table delivering our drinks we had ordered and giving us water. Again, I had to stop him from walking away from the table so we could order appetizers. When he did come to our table to check on us, he was very distant from our table, speaking with us. My fiancé ordered a drink, and instead of bringing him the drink that he wanted, he brought him the drink that he had to begin with. And again, not sure if he is new or what he had going on, but I am an assistant restaurant manager, and I just know that if any of my servers gave this service to any of the guest I would be highly upset, considering the reputation of Ruth Chris being a high-end restaurant… the service pretty much ruined my dinner and I left very unhappy. I will not be returning back to this location. and I also think they need a more experienced bartender or if they are unsure how to make a cocktail just say that, and I would’ve gladly ordered something else.
   

   Ruth's Chris Steak House - BirminghamRespuesta enviada hace 1 día

   Thank you for taking time to share this feedback with me, Chanelle, both online and over the phone earlier this week. I am definitely disappointed that you did not have the Easter celebration you were hoping for, especially when you have had such wonderful experiences with our brand in the past. I appreciate your consideration of giving us another chance to impress both you and your fiancé, and as we discussed on the phone, please don't hesitate to reach out to me directly when that time comes so I can try to make things right. I look forward to hearing from you again soon! Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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7. R

   Robert VIP

   Alabama17 reseñas

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 5
   3. Servicio 4
   4. Ambiente 3

   The downside of our dinner was being sat at a round cocktail table that was too small when there were three empty tables for four in the same section. Those tables were never occupied while we were there.
   

   Ruth's Chris Steak House - BirminghamRespuesta enviada hace 1 día

   Thanks for the feedback, Robert. We're glad to hear that you enjoyed the food at Ruth's Chris Birmingham. But we apologize for the inconvenience you experienced with the table arrangement. We understand how this could have affected your dining experience, and we appreciate your patience. Your feedback is valuable to us, and we will use it to address this situation with our team and ensure that all our guests are seated in the most comfortable area possible. We hope to welcome you back soon for a more satisfactory experience, but feel free to reach out to me directly if there is anything else you might need in the meantime. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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8. D

   Darlean

   Alabama3 reseñas

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 3
   3. Servicio 4
   4. Ambiente 4

   The potatoes were over cooked and too salty. They replaced the 1st order and the second was over cooked.
   

   Ruth's Chris Steak House - BirminghamRespuesta enviada hace 1 día

   Thanks for the review, Darlean. We're sorry to hear that your experience at Ruth's Chris Birmingham didn't meet your expectations. We appreciate your feedback on the overcooked potatoes and the saltiness of the dish. We're glad to hear that the team attempted to correct this for you, but we're sorry that the food still didn't quite hit the mark. We'll certainly take your comments into consideration as we continuously strive to improve our offerings. We'd value the opportunity to serve you again and provide a better experience, so please don't hesitate to reach out directly if I can be of any further assistance for the future. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

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9. D

   Dan

   Alabama14 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Kayla was wonderful working with our 7-year-old grandson, accommodating his needs graciously. Kayla was pleasant throughout our dinner experience, very pleasant and took care of us very well. I would highly recommend this restaurant to anyone who is looking for a nice place to have dinner with great service. We have been coming to Ruth's Chris for Easter for several years and this is probably our best experience overall.
   

   Ruth's Chris Steak House - BirminghamRespuesta enviada hace 1 día

   Thanks for the feedback, Dan! We're thrilled to hear that you and your grandson had a wonderful dining experience with us. It's great to know that Kayla was so accommodating with your needs and that we're the place you've chosen for so many of your Easter celebrations. Your high recommendation means a lot to us, and we look forward to welcoming you back for many more memorable dining experiences! Megan Cromwell, Director of Guest Relations
   

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10. W

    Wayne

    Alabama1 reseña

    5.0

    Comieron hace 6 días

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    As always, Ruth's Chris did not disappoint. The food was superb, best steaks ever, and the sides were delicious!! Great service, Great food, Great dinner!
    

    Ruth's Chris Steak House - BirminghamRespuesta enviada hace 1 día

    Wayne, we're thrilled to hear that you had another fantastic experience at Ruth's Chris Birmingham! It's wonderful to know that you enjoyed our steaks and sides. We're also glad that Noel's service was so professional and knowledgeable. We will be sure to share your kind words with her! We appreciate your 5-star review and can't wait to welcome you back soon for another great dinner! Megan Cromwell, Director of Guest Relations
    

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