Vagalume Tulum

View of beach is beautiful and decor is pretty.
Service is great and very attentive.
Food is good but nothing special.
Pool was pretty but dirty.
Music is chill and low during the day, good for relaxing but not for partying.

Worst experience! We made a reservation for lunch and they treated us horribly. We are in our 40’s & well travelled professionals, not 20-something riff-raff out to get crazy. To be treated as such was completely disrespectful. We came to spend our money on lunch and enjoy the beautiful environment but were treated so poorly upon arrival by the staff we decided NOT to give one cent on this place. As a travel expert whom goes to many global destinations and makes recommendations to others regularly, I will advise anyone I know to take their business elsewhere. Pretentious and rude establishments NEVER win the long game.

Terrible que cobren una cerveza a $250 pesos!!!
Muy mal ❌

El lugar está increíble, la atención es

La atención de los mesoneros súper atentos y dispuesto en el servicio.

Beautiful Restaurant with a chill vibe & great food. Only problem was that we arrived on time for our reservation, first the security checked our bags, they took the bottle of water and my chewing gum out. Apparently its prohibited in the restaurant, I guess.
than they told us, they have a private event and we can not be seated. WHAT? I told them that they should please update their site or reservation system. We drove there extra for lunch. However, it was still 1.5h until the event and they offered us to be seated if we leave within 1.5 h which wasnt a problem anyways.
Beautiful ambiance & food!

Excellent place. Food was exceptional! The chefs came to our tables and they were so pleased to know we were enjoying our time. Explained about the place and foood. There were a jeweler around with beautiful gems, Dj And a hand painting artist
She painted our arms really beautiful. The
Server Giovanni was incredible, friendly and attentive at all times. I give zero stars to the greeters and hosted, they were rude to say the least!
We focused on the positive
But you need to train the front door people .
Thank god everything else was amazing. We would be back

Prices for beach access are ridiculous-minimun spend 150 usd plus 20 usd for a sunbed per person, and the beach is small and full of seeweed.
Even Bagatelle prices for day use are better comparing to this place.
A bottle of sparkling water is more than 11 usd.
Wont visit again

Buena música y ambiente! Yo fui en la noche y si recomiendaría ir a Vagalume

Sono un cliente frequente ultimamente prenoto su OpenTable per comodità.

All’arrivo all’entrata del locale mi dicono che per andare a sedermi al tavolo devo spendere minimo 1500 dollari cosa che non mi era mai stata detta al momento della mia prenotazione.

Mi dispiace perché alla fine è un posto divertente ma queste cose non si fanno.

Un beach club con un atmosfera interessante non sono sicuro che il prezzo valga la qualità. C’è margine di miglioramento spero riescano a fare sempre meglio.

El lugar está sensacional pero cuando fui no había más gente en el restaurant salvo nosotros, eso igual hizo que fuera un tanto más aburrido.
Los cocktails son muy buenos y el servicio también.
Volvería sin duda cuando no haya COVID.

Unfortunately, they didn't respect RSVP
Unfortunately, they didn't respect RSVP

It’s closed. There was a shooting there and two people were killed.

The venue was closed and we were never contacted to let us know. We were going for my birthday and when we showed up were told by people from surrounding businesses that it was closed. I wish we had been told in advance so we could make different plans. Such a bummer :(

Hice una reservacion para el sabado, y habia una fiesta privada. Y no nos dejaron entrar, no recibi un mail o cancelacion por parte de Open Table

The hostesses are so rude.

Although the food was good for the most part, the best thing we ordered ended up being the burger- not seafood like we’d been recommended and it was also the most filling portion. I have had better tuna in Texas than I ate there that day unfortunately. The ambiance was great and the staff was more than amenable!

Amazing place! A must in Tulum def!!! Music, people, service, quality, everything outstanding!

El servicio es increíble todos te saludan con una sonrisa y están dispuestos a ayudarte al cien por ciento. Disfrute tanto de mi cumpleaños.

Pesima la comida

we were seated near the beach. beautiful, however vendors were coming with no ability to enjoy the view without an interruption. we waited atleast 30 minutes before a menu was presented. we waited an hour before towels were presented (of course we had to ask). we were also supposed to have an umbrella that didnt happen. we had a beach chair and a love sac in the blazing sun. we were supposed to spend 200 but after our irritation we spent 120 (on guacamole that was sliced avocado with dill on it and a stale tortilla that was supposed to be used as tortilla chips. WE had 5 cocktails and a pizza. Our tab was 120 and since we didnt meet the minimum tipped the waiter 80$ usd for horrible service just to be in a cool place. Love the layout but the service was deplorable.

The best place to be in Tulum! Beautiful people, great music, and the food is amazing! Make sure to have a reservation tho!

Me gusto mucho el lugar, cómodo, la comida y las bebidas deliciosas. El lugar en general precioso.

Arrived on time for our resy. Waitress said they no longer had my table and that I had to spend $200 pp USD in order to get in.

No respetaron la reservación que había hecho hace más de una semana , aparte preferí retirarme del lugar ya había muchísima gente y sin cubrebocas no respetando la distancia ni los espacios

Súper padre el ambiente y los precios!!! Me encanto

Great spot in tulum! The food is amazing! Amazing place to spend the day...