The Waterlot - Fairmont Southampton

Reseñas de The Waterlot - Fairmont Southampton de comensales del restaurante. Basadas en valoraciones recientes.

1. B

   Bruce VIP

   Vermont46 reseñas

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fantastic! First time back since their reopening and it’s even more impressive than before. Barry accompanied by an impressive staff of professionals prepare and present the best dining experience on the island!
   

   The Waterlot - Fairmont SouthamptonRespuesta enviada hoy

   Thank you for sharing your wonderful experience, Bruce! We're absolutely thrilled to hear you enjoyed your first visit since our reopening. It means the world to us that you found our new establishment even more impressive than before. Barry and our entire team work tirelessly to create an exceptional dining experience, and your kind words about our professional staff will certainly lift everyone's spirits. We take great pride in striving to be the best dining destination on the island. We're grateful you took the time to leave such positive feedback and look forward to welcoming you back again soon! Warmest Regards The Waterlot Team
   

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2. A

   Alison

   Nueva York2 reseñas

   4.0

   Comieron hace 5 días

   1. Global 4
   2. Comida 3
   3. Servicio 4
   4. Ambiente 4

   Would highly recommend the eggplant vegetarian entree and the brussels sprouts. These were the highlights. The waiter recommended sticky toffee pudding for dessert, and it was very good. The pouring of the wine was very generous! What spoilt the meal for us was the revolting water. At first we got tap water for the table, and it tasted salty and chlorinated. So we had to buy bottled water. Then we ordered coffee which all agreed was undrinkable. Those that had soup commented it was salty, possibly also linked to the water. It was a shame, as the food and surroundings were otherwise excellent.
   

   The Waterlot - Fairmont SouthamptonRespuesta enviada hace 2 días

   Dear Alison, Thank you for taking the time to share your experience with us. I'm delighted that you enjoyed our eggplant vegetarian entree and brussels sprouts - they are indeed menu highlights that our chef takes great pride in. However, I want to sincerely apologize for the water quality issues you experienced. You're absolutely right that this detracted from what should have been an excellent dining experience. A lightning strike had affected our local desalination plant that evening, but this is no excuse for serving water that wasn't up to standard. After your feedback, we immediately stopped serving tap water and closed the restaurant the following night until the water quality was restored. Thank you again for your valuable feedback. Warmest Regards, The Waterlot Team
   

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3. M

   Michael

   Toronto3 reseñas

   5.0

   Comieron en 9 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   We decided last minute to book a birthday dinner at The Waterlot, marking my fifth visit since their reopening in December 2024. As always, the service was exceptional. Patrick, our server, managed multiple tables but made us feel like we were his only guests. Alex was incredibly helpful and knowledgeable about the wines, and both Brent and Barry stopped by our table, showcasing their professionalism. For three people, we ordered a variety of appetizers before our mains. The rockfish brioche and wagyu bites were delicious, and the wedge salad and tableside Caesar were perfect starters. The fresh oysters were a delightful treat! For our main courses, we had an 18oz and a 14oz ribeye. My medium rare steak was one of the tastiest I've ever had. We also ordered scrumptious Brussels sprouts and new potatoes as sides. With so much food, we didn't get to sample the eggplant, which we boxed to take home—a rare occurrence for us. Thank-you Waterlot for another wonderful dinner!
   

   The Waterlot - Fairmont SouthamptonRespuesta enviada hace 5 días

   Dear Michael, Thank you for taking the time to share your recent experience at The Waterlot. We're thrilled that you chose to celebrate this special birthday dinner with us, especially as a returning guest since our December reopening. It's wonderful to hear that Patrick provided exceptional service while managing multiple tables - creating that personalized experience is exactly what we strive for. I'll be sure to pass along your kind words to Alex regarding his wine expertise, as well as to Brent and Barry for their professional tableside manner. Thank you for your continued patronage and for making The Waterlot your dining destination. We look forward to welcoming you back for your sixth visit soon! Warmest Regards, The Waterlot Team
   

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4. P

   Patrick

   Gran Boston1 reseña

   5.0

   Comieron en 9 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Amazing food. Amazing service. Bermuda’s best steakhouse!
   

   The Waterlot - Fairmont SouthamptonRespuesta enviada hace 7 días

   Dear Patrick Thank you so much for your wonderful review! We're delighted to hear you enjoyed both our food and service. We take great pride in providing Bermuda's best steakhouse experience and are thrilled that we met your expectations. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon! Warmest Regards The Waterlot Team
   

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5. J

   Jenna

   Nashville1 reseña

   5.0

   Comieron en 9 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Can’t say enough good things! Newly remodeled, the decor was so thoughtful and well done . Vibes were 10/10. The service was wonderful all around. All the food was excellent. We thoroughly enjoyed every course. Highly recommend.
   

   The Waterlot - Fairmont SouthamptonRespuesta enviada hace 2 días

   Thank you for your wonderful review, Jenna! We're delighted that you enjoyed your experience with us after our recent remodel. The thoughtful decor and atmosphere were carefully designed to create exactly those "10/10 vibes" you mentioned, and it's gratifying to hear they hit the mark. Our team works hard to provide excellent service, and I'll be sure to pass along your kind words to our staff. It's especially rewarding to know that you enjoyed every course of your meal - our chefs take great pride in their creations. We appreciate your recommendation and look forward to welcoming you back again soon! Warmest Regards; The Waterlot Team
   

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6. M

   Marcia

   Caribe1 reseña

   5.0

   Comieron en 9 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   I would recommended dinner at The Waterlot. It was our anniversary dinner and everything was perfect. The food, ambiance, drinks and our server Manesh was amazing as well. Definitely coming back’
   

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   The Waterlot - Fairmont SouthamptonRespuesta enviada hace 5 días

   Thank you for sharing your wonderful experience, Marcia! We're delighted that you chose The Waterlot to celebrate your anniversary, and even more thrilled that everything met your expectations. It's wonderful to hear that you enjoyed the food, ambiance, and drinks. We take great pride in creating a memorable dining experience for special occasions like yours. I'll be sure to pass along your kind words to Manesh - our team members truly appreciate hearing when they've made a positive impact on our guests' experiences. We look forward to welcoming you back to The Waterlot soon! Warmest Regards, The Waterlot Team
   

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7. S

   Sean

   Fort Lauderdale2 reseñas

   5.0

   Comieron en 9 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fantastic experience! Classy and warm and the food presentation was superb. Also delicious cocktails, especially the Old Fashioned!
   

   The Waterlot - Fairmont SouthamptonRespuesta enviada hace 5 días

   Dear Sean, Thank you for your wonderful review! We're thrilled to hear you had a fantastic experience with us. Our team takes great pride in creating both a classy and warm atmosphere, so it's particularly rewarding to know this came through during your visit. I'm delighted that you appreciated our food presentation - our chefs are passionate about making each dish visually appealing as well as delicious. And thank you for the kind words about our cocktails! The Old Fashioned is one of our signature drinks, and we're pleased it hit the mark for you. We hope to welcome you back again soon for more delicious food and cocktails! Warmest Regards, The Waterlot Team
   

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8. P

   Philippa

   Caribe3 reseñas

   5.0

   Comieron en 5 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   had a fantastic anniversary dinner this past weekend. Food was fresh and creative, excellent quality. Service was spot on not to intrusive but felt very well cared for
   

   The Waterlot - Fairmont SouthamptonSe respondió el 7 de abril de 2025

   Thank you for your wonderful review, Philippa! We're absolutely delighted that you chose our restaurant to celebrate your anniversary. It means so much to hear that both the food and service contributed to making your special occasion memorable. Our team takes great pride in striking that perfect balance of attentiveness without being intrusive. Your kind words about the freshness and creativity of our dishes will be shared with our culinary team, who are always working to create exceptional dining experiences. We hope to welcome you back for many more celebrations in the future! Warm regards, The Waterlot Team
   

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9. M

   Mikaela

   Nueva York4 reseñas

   5.0

   Comieron en 3 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 3

   Service ✔️ Food ✔️ Ambiance✔️ Request a table by the windows early in your reservation and absolutely go at sunset! The host was lovely and the experience was truly high end dining.
   

   The Waterlot - Fairmont SouthamptonSe respondió el 5 de abril de 2025

   Dear Mikaela, Thank you so much for your wonderful review and helpful tips about requesting a window table at sunset. We're delighted to hear that you enjoyed the ambiance and views during your visit with us. I'm particularly pleased that you found our host lovely and that the overall experience met our high-end dining standards. We take great pride in creating memorable experiences for our guests. We appreciate you taking the time to share your recommendation with others, and we look forward to welcoming you back for another sunset dining experience soon! Warm Regards, The Waterlot Team
   

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10. G

    Glen

    Caribe1 reseña

    5.0

    Comieron en 2 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Mr. WIlson and Ms. Rewan thoroughly enjoyed the evening at Waterlot. Mesheh our Walter was delightful and funny...loved his explainnations of the menu and his suggestions. Mr. Wilson is handicapped, we didn't know of the bottom door, but so glad it's there for future visits. The only set back is the toilet facilites upstairs. But as it's an old building , we know this couldn't be helped. We are looking to return and try Waterlots cocktail!
    

    The Waterlot - Fairmont SouthamptonSe respondió el 4 de abril de 2025

    Dear Glen, Thank you for taking the time to share your wonderful experience at Waterlot! We're thrilled to hear that Mr. Wilson and Ms. Rewan had an enjoyable evening with us. It's especially delightful to know that Mesheh made such a positive impression with his friendly service and helpful menu suggestions - I'll be sure to pass along your kind words to him. We look forward to welcoming you back soon to try our cocktail selection! Thank you again for your feedback and for choosing to dine with us at Waterlot. Warmest Regards, The Waterlot Team
    

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