The Northumberland Arms

4.3
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473 reseñas
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Hasta £25
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Británica

Etiquetas principales:

Ocasión especial
Ideal para la comida
La distancia vale la pena
Lo que 473 personas están diciendo
Calificaciones y reseñas generales
Solo los comensales que han comido en este restaurante pueden realizar reseñas
4.3con base en calificaciones actuales
4.4
Comida
4.1
Servicio
4.2
Ambiente
4.1
Valor
Ruido · Moderado
86 % de las personas lo recomendaría a un amigo
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Filtros
JH
JohnH
1 reseña
Comieron en 10 de marzo de 2020
Global5Comida5Servicio5Ambiente5

Great meal and fantastic environment! The fish board was the best starter we have ever had and is highly recommended

The Northumberland Arms
Respondió el 13 de marzo de 2020

Dear Guest Thank you so much for your great all round feedback; much appreciated. We look forward to your next visit. Vanessa C Guest Relations

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MH
vipMHardy
Las Vegas
8 reseñas
Comieron en 1 de marzo de 2020
Global5Comida5Servicio4Ambiente4

Best Sunday lunch out we’ve had in a long time 👍

The Northumberland Arms
Respondió el 2 de marzo de 2020

Dear Guest Thank you for your feedback; much appreciated. We look forward to your return visit. Vanessa C Guest Relations 01670 787 370

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AM
AmyM
1 reseña
Comieron en 29 de febrero de 2020
Global4Comida4Servicio4Ambiente4

Lovely food, lovely staff and excellent service. 100% would recommend.

The Northumberland Arms
Respondió el 2 de marzo de 2020

Dear Guest Thank you for your kind and positive feedback and so glad you enjoyed everything about your Northumberland Arms visit. We hope we can welcome you back again. Vanessa C Guest Relations

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CS
CatherineS
1 reseña
Comieron en 24 de febrero de 2020
Global5Comida5Servicio4Ambiente4

Excellent meal in a lovely atmosphere. The service was very good and it was nice to be able to take our dogs with us and feel that they were welcome.

The Northumberland Arms
Respondió el 2 de marzo de 2020

Dear Guest We pride ourselves on our dog friendly status and so glad you enjoyed everything about your visit. We look forward to your return (with doggie of course). Just to let you know - two of our 5* guest bedrooms are pet friendly too. Vanessa C Guest Relations

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LN
LornaN
1 reseña
Comieron en 22 de febrero de 2020
Global5Comida5Servicio5Ambiente5

Beautiful place, the food is delicious and the service is great. Can’t wait to go back again. Will he taking my parents next time they visit b

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j
julie
Angus
2 reseñas
Comieron en 20 de febrero de 2020
Global4Comida5Servicio5Ambiente4

especially enjoyed the stem ginger and orange steamed pudding

The Northumberland Arms
Respondió el 24 de febrero de 2020

Dear Guest Thanks for letting us know how much you enjoyed your stem ginger and orange steamed pudding; it is proving very popular. We hope you'll be back again soon.

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DL
DawnL
Yorkshire
7 reseñas
Comieron en 18 de febrero de 2020
Global5Comida5Servicio5Ambiente5

Great service of lovely food and drinks.
Also nice to have choice of a roast dinner midweek:)
I tried a veggie dish despite not being a vegetarian and it was very tasty and filling.
Would highly recommend.

The Northumberland Arms
Respondió el 24 de febrero de 2020

Dear Guest Many thanks for your perfect review - it is really appreciated. We hope you'll be back again soon to sample other dishes from our menus. Vanessa C Guest Relations

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s
shell
Yorkshire
2 reseñas
Comieron en 17 de febrero de 2020
Global3Comida5Servicio1Ambiente2

We had a lovely meal the food was really nice but the service was incredibly disappointing for a five star restaurant .
We had to continually ask for drinks no one was particularly attentive and it took well over an hour for the main courses to arrive .only two of the party had starters so the rest were starving by the time they came and that was after chasing them up .
We had driven over half an hour to go there as we enjoyed a previous meal there a few years ago but the service would definitely put me off going again.

The Northumberland Arms
Respondió el 24 de febrero de 2020

Dear Guest May I convey our apologies on behalf of all the team if you feel we did not meet your expectations on this occasion. We value your custom and hope you will return at some point to allow us another opportunity to impress. Vanessa C Guest Relations

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JO
JoanneO
Newcastle
3 reseñas
Comieron en 17 de febrero de 2020
Global5Comida5Servicio5Ambiente5

Outstanding. Simply delicious 😋 and will most definitely return. Fantastic value and attentive staff. Very lovely surroundings in a quiet and gorgeously decorated pub. Superb!

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JJ
JackJ
Newcastle
1 reseña
Comieron en 16 de febrero de 2020
Global4Comida5Servicio5Ambiente5

Visited twice now. Food was fantastic, service was great and overall perfect place to relax and have dinner. Only one downside was getting charged more on our bill. But we did get our money refunded but apart from that couldn’t fault.

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RH
RobertH
Newcastle
1 reseña
Comieron en 15 de febrero de 2020
Global5Comida5Servicio5Ambiente5

Best steak in the world, Rib Eye steak cooked to perfection, service was rapid, friendly and the actual place itself was unbelievable

The Northumberland Arms
Respondió el 17 de febrero de 2020

Dear Guest Many thanks for your 5* review and delighted your Rib Eye was 'the best steak in the world'. We look forward to your next visit. Vanessa C Guest Relations

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GW
GeraldineW
Cumbria
1 reseña
Comieron en 14 de febrero de 2020
Global3Comida4Servicio3Ambiente1

Our food was good. But this was valentines day. I requested a lovely table. We were sat in the noisy bar. We had to queue at the bar to pay. We eat out a lot with friends and this is the second time table was poor. Shame when steaks were so good. Disappointed

The Northumberland Arms
Respondió el 17 de febrero de 2020

Dear Guest Thanks for letting us know how much you enjoyed your steaks - really appreciated. As it was Valentines day, we were exceptionally busy and our tables are allocated as and when bookings are received. Sorry you were disappointed to be sat in our bar area which a lot of people enjoy. We value your custom and would ask that in future, you specifically request our Restaurant or River Room so we can seat you where you prefer to be. Vanessa C Guest Relations

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SW
SusanW
1 reseña
Comieron en 14 de febrero de 2020
Global5Comida5Servicio5Ambiente5

Lovely room and staff were really friendly. The food was delicious as was the wine. Great breakfast would highly recommend. Thank you just what we needed

The Northumberland Arms
Respondió el 17 de febrero de 2020

Dear Guest Thanks for letting us know we ticked all of your boxes and that you enjoyed your room, food and wine. We hope you are now fully re-charged and hope you'll be back to stay with us again at some point. Vanessa C Guest Relations

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IL
IanL
1 reseña
Comieron en 14 de febrero de 2020
Global5Comida5Servicio5Ambiente5

Fabulous meal ... Highly recommended and will definitely be visiting again soon

The Northumberland Arms
Respondió el 17 de febrero de 2020

Dear Guest Thank you for taking the time to review your dining experience with us - your feedback is really appreciated. Vanessa C Guest Relations

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CS
ChrisS
1 reseña
Comieron en 9 de febrero de 2020
Global4Comida5Servicio4Ambiente4

We had Sunday lunch and it was very good....lovely food and beautifully presented by polite and friendly staff.

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DC
DavidC
1 reseña
Comieron en 8 de febrero de 2020
Global2Comida3Servicio1Ambiente3

Food is fairly good but service is terrible - it took over 20 mins to get the drinks we ordered. I could have got them from the bar myself in a couple of minutes so don't blame busy! Was an hour before any food arrived. To cap it all it took 3 attempts to get the bill correct ( I accept an element of responsibility for the 1st failed attempt as I didn't have my glasses) but the others were just plain wrong.
This is not the first time I have complained about service, particularly at weekends! Staff all look flustered and confused about what orders go to what table. Think more trained staff are needed at busy periods.

The Northumberland Arms
Respondió el 17 de febrero de 2020

Dear Guest Apologies on behalf of all the team if you feel we did not meet your expectations on this occasion. We value your custom and hope you will return to allow us another opportunity to impress. Vanessa C Guest Relations

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CP
ChristineP
1 reseña
Comieron en 1 de febrero de 2020
Global5Comida5Servicio5Ambiente5

Lovely pub well presented friendly staff very welcoming.

The Northumberland Arms
Respondió el 3 de febrero de 2020

Dear Guest Thank you for your kind and positive feedback; much appreciated. We look forward to your return. Vanessa C Guest Relations

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SH
StuartH
1 reseña
Comieron en 29 de enero de 2020
Global5Comida5Servicio5Ambiente5

As always a lovely meal served by friendly staff in a nice environment

The Northumberland Arms
Respondió el 31 de enero de 2020

Dear Guest Many thanks for your kind and positive feedback; it is much appreciated. Vanessa C Guest Relations

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PG
PeterG
Newcastle
4 reseñas
Comieron en 28 de enero de 2020
Global3Comida3Servicio3Ambiente4

The Northumberland Arms has a cozy welcoming ambience. The young female staff are polite and attentive. The food on this occasion wasn’t as good as previous but wouldn’t put us off a return visit.

The Northumberland Arms
Respondió el 31 de enero de 2020

Dear Guest Thanks for letting us know you enjoy our cozy and welcoming ambience. We only wish you'd mentioned any items not to your liking to your server, so we could have addressed them there and then. We look forward to your next visit in the hope that we can redeem ourselves 100%. Vanessa C Guest Relations

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NB
NealeB
Newcastle
1 reseña
Comieron en 27 de enero de 2020
Global5Comida5Servicio5Ambiente5

Friendly staff great atmosphere great food and value for money what else do you want

The Northumberland Arms
Respondió el 31 de enero de 2020

Dear Guest Thank you for your 5* review and feedback; it is much appreciated. Vanessa C Guest Relations

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AH
AnneH
Newcastle
3 reseñas
Comieron en 25 de enero de 2020
Global3Comida3Servicio4Ambiente4

We took advantage of the 'two courses for £12' offer. We have visited The Northumberland Arms on many occasions and my choices were excellent - the goats cheese salad and fish and chips. However my husband said his were the worst he had experienced at the hotel. He chose the soup and liver. The soup was extremely thick and not very pleasant. He loves liver but on this occasion he was disappointed - by the quality of the liver and the fact that it contained a lot of sinews and was difficult to cut and chew! Not to be recommended I'm afraid.

The Northumberland Arms
Respondió el 29 de enero de 2020

Dear Guest Thanks for letting us know how much you enjoyed your food; we only wish you'd mentioned any items not to your liking to your server, so we could have addressed for you there and then. Having dined with us on many occasions, we really hope you'll be back again soon to allow us another opportunity to impress. Vanessa C Guest Relations

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SW
vipSarahW
Newcastle
2 reseñas
Comieron en 25 de enero de 2020
Global5Comida5Servicio4Ambiente4

Lovely place. Food is lovely, we go regularly and have never been disappointed.

The Northumberland Arms
Respondió el 29 de enero de 2020

Dear Guest Thanks for letting us know we continue to impress you on each and every visit!! - many thanks. Vanessa C Guest Relations

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S
Spektre
1 reseña
Comieron en 19 de enero de 2020
Global4Comida5Servicio3Ambiente5

We went to the Northumberland Arms for Sunday Lunch. We had made a reservation which was handy as the restaurant got busy fairly quickly.

Pros: The food was excellent. Meat and vegetables were cooked splendidly and we were very happy with our main courses (if hungry I recommend the 6hr slow roasted leg of lamb to share between 2). Our children's main courses were also lovely and they both are very well. The place is tastefully decorated and lit and apart from our table being a little small for our needs we enjoyed the atmosphere.

Cons: Although the children enjoyed their food they were disappointed twice beforehand. The online menu suggested that the children's menu included lamb roast which is what they both wanted but this was not available to them (minor gripe really as we were aware that this might not be the case). They also ordered veg sticks with hummus for starter but we were informed that there was no hummus available. They offered to substitute it with piccalilli (!!!) but with no alternative the children were given plain veg sticks for which we were then charged full price, which was a bit annoying.

The person who served us was pleasant but was not very proactive and not quite aware of info such as specials, guest ales, soup of the day etc. and everything was checked one thing at a time, prolonging the process.

None of this was a deal breaker of course and we would consider going back so hopefully this is seen as constructive rather than negative critique

The Northumberland Arms
Respondió el 24 de enero de 2020

Dear Guest Thank you for taking the time to review your dining experience; we really appreciate the feedback, as well as any constructive criticism. We will fully investigate the points you have raised at our next training session. We value your custom and really hope you'll be back again soon. Vanessa C Guest Relations

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L
Lindaw
1 reseña
Comieron en 18 de enero de 2020
Global5Comida5Servicio5Ambiente5

service amazing by olivia food abs fab cooked to perfection woild highly recommend

The Northumberland Arms
Respondió el 24 de enero de 2020

Dear Guest - many thanks for your 5* review; much appreciated. We hope to continue impressing you on each and every visit. Vanessa C Guest Relations

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OT
Comensal de OpenTable
Newcastle
1 reseña
Comieron en 18 de enero de 2020
Global3Comida3Servicio1Ambiente4

Ok, tasty busy very small portions and less than attentive service

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PJ
PeterJ
1 reseña
Comieron en 12 de enero de 2020
Global5Comida5Servicio4Ambiente5

Superb Sunday lunch. Service was a little slow but overall a great culinary experience!

The Northumberland Arms
Respondió el 24 de enero de 2020

Dear Guest Thank you for letting us know how much you enjoyed your Sunday Lunch; as food is all made fresh to order, we apologize if service to your table was a little longer than anticipated. Vanessa C Guest Relations

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AC
AlanC
Warwickshire
1 reseña
Comieron en 12 de enero de 2020
Global4Comida4Servicio4Ambiente3

A very good quality Sunday lunch at a reasonable price. The only negative was the restaurant's policy to allow dogs into the dining areas. I feel this is unhygienic and unacceptable. There were several dogs in the main dining area when we arrived and then, while we were eating, two women came in with three bull terriers who sniffed around our legs while the owners were talking to staff. Unfortunately, this may affect our decision to return to the restaurant.
This restaurant has several dining areas - surely one of these areas could be reserved for customers wishing to bring their dogs?

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K
Kathryn
Newcastle
1 reseña
Comieron en 10 de enero de 2020
Global4Comida5Servicio4Ambiente5

Everything was lovely but service a little slow which was fine as we were not in a rush. Food was lovely and the staff friendly. Would recommend!

The Northumberland Arms
Respondió el 24 de enero de 2020

Dear Guest Thank you for letting us know how much you enjoyed your Sunday Lunch; as food is all made fresh to order, we apologize if service to your table was a little longer than anticipated. Vanessa C Guest Relations

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IN
IanNcle
Newcastle
4 reseñas
Comieron en 5 de enero de 2020
Global4Comida4Servicio3Ambiente3

Turned up on time, table wasn’t ready but quickly set, ordered the food but an hour & a half later we had only had the starters & we were still waiting for our mains, I ended up having to chase the order up at the bar & the food arrived shortly after, worth the wait as the meals were delicious, very tender meats, tasted veg, the staff were apologetic for the delay & took the wine off the bill, which was very decent of them, I’ll be back & hopefully they get the staff issues sorted out & get on track to what should be a lovely experience, certainly based on the food at least.

The Northumberland Arms
Respondió el 13 de enero de 2020

Dear Guest Thank you for your feedback and delighted our team sorted your food out for you; so sorry if the wait was longer than you anticipated. We look forward to your next visit. The Northumberland Arms

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KW
KeithW
Yorkshire
3 reseñas
Comieron en 4 de enero de 2020
Global4Comida4Servicio4Ambiente4

Lovely food staff very pleasant would go again when in area live in Yorkshire

The Northumberland Arms
Respondió el 13 de enero de 2020

Dear Guest - thank you for your feedback. Hope we'll see you again when next in the area. The Northumberland Arms

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CC
CharlesC
Kent
2 reseñas
Comieron en 1 de enero de 2020
Global3Comida2Servicio3Ambiente4

This was our fourth visit on New Years day. For New Year the menu could only be described as a bar menu. Disappointing no roasts unless it came in a bun, not my taste. If I had wanted fish and chips I would have gone to a fish shop,mine was actually O.K. The fish pie my wife had was dried up, money refunded. £6 for a poor mousse dessert was extravagant. I do like the atmosphere and decor. But would only recommend for day time bar meal.

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RO
ROGERB
1 reseña
Comieron en 31 de diciembre de 2019
Global2Comida4Servicio2Ambiente2

Have to say we were left bitterly disappointed on this occasion. We had booked the NYE Set Menu and paid an advanced deposit.

The evening started badly when we were taken to our table, and I was surprised to see menus as we had pre ordered, we did joke at least we were not sat at our least favourite table though. It soon became apparent we had been taken to the wrong table and lo and behold we were indeed on our least favourite table after all, the Northumberland Arms has always catered for groups more preferentially than couples hence we do now expect to get sat in the gaps that are left by the groups so not unexpected.

Our drinks order was taken ( note non alcoholic wine has not yet made it to this establishment so Becks blue it was). Our set menu did include a glass of “fizz” on arrival, this was never offered and I assume was forgotten about in the table mix up and because we were driving was not a huge issue, but not great service either.

The biggest issue we had on the evening was the time between courses, we have come expect 20 minutes to be expected by the guest and the host, but this year the wait times we found were extraordinarily long considering all courses were pre ordered. In the end we actually cancelled our attendance at our NYE party because we had been in the Northumberland arms for almost 3 1/2 hours we didn’t feeel like partying anymore. A few other minor niggles ( black pudding was missing from the main course but arrived shortly afterwards, the bread board is now very poor compared to what it used to be).

When we finally got up to leave and pay our bill it was presented without the deposit we had already paid being taken off, again a minor niggle but just one of many.

We really like the Northumberland Arms and will be back, but on this occasion the service massively let down what was quite a good meal.

The Northumberland Arms
Respondió el 13 de enero de 2020

Dear Guest Sincere apologies on behalf of all the team if you feel we did not meet your expectations on this occasion. We value your custom and hope you will return to allow us another opportunity to impress. Vanessa C Guest Relations

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OT
Comensal de OpenTable
Londres
1 reseña
Comieron en 29 de diciembre de 2019
Global5Comida5Servicio5Ambiente5

The food,service,and ambiance was fantastic couldn’t fault anything about it.Thank You.Jackie.

The Northumberland Arms
Respondió el 13 de enero de 2020

Dear Guest Thank you for your perfect feedback; it really is appreciated. We look forward to your return. The Northumberland Arms

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P
jonathanP
Londres
1 reseña
Comieron en 25 de diciembre de 2019
Global4Comida4Servicio5Ambiente4

We went for Christmas lunch, 3 adults and one baby. We were made to feel very welcome straight away, the staff were all friendly, helpful and efficient. The staff all had a good level of anticipation, all were professional. One even took on the role of Santa for the benefit of our child. The food was of a decent standard we have no complaints, we had a house red which was also very pleasant. The Christmas lunch menu included 6 courses if you included the prosecco and coffee. Between us we had one of each from the set menu. One of our party is a professional chef and he was pleased with the standard of cooking . We did not get a chance to visit the bar on this occasion, but we hope to visit gain soon.

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F
Foodie78
Newcastle
2 reseñas
Comieron en 24 de diciembre de 2019
Global5Comida5Servicio4Ambiente5

Superb setting, ambiance, and food as well as friendly staff. Compliments to the chef! Will definitely be visiting again soon!

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K
Kat7260
Newcastle
1 reseña
Comieron en 23 de diciembre de 2019
Global2Comida2Servicio1Ambiente3

Return visit and extremely disappointed service was abysmally slow despite unitially being only ones in and despite being 8 took over 1hr to get starters. Venuson terrine was mostly bacon and apricots. Prawn Cocktails disappointingly small compared to last years. Steaks were good however 2 ducks - chef clearly has no idea how to cook duck. 2 came undercooked, no fat rendered which were sent back and clearly placed under grill. No flavour and tough but having had to wait for replacements the offer of an alternative would have resulted in ridicolous wait. Puddings ok christmas brandy cream was split and not sure ever saw brandy. The ducks were removed from.bill. but unfortunately spoilt whole family evening. Wont be back far better restaurants locally, is a shame as family anniversary party booked for February which will be cancelled. Definately downhill fir Northumber land Arms.

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DH
DeniseH
Newcastle
1 reseña
Comieron en 13 de diciembre de 2019
Global5Comida5Servicio4Ambiente5

Booked last minute promotion deal, beautiful surroundings, great wine, good food. Room was well equipped and spacious. Friendly staff.

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LC
LynneC
Newcastle
1 reseña
Comieron en 24 de noviembre de 2019
Global5Comida5Servicio5Ambiente5

Another enjoyable family visit to the Northumberland Arms. My elderly parents love it as much as the rest of us do. Staff and food are lovely. Our favourite Sunday lunch 😊

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PC
PaulC
1 reseña
Comieron en 23 de noviembre de 2019
Global5Comida4Servicio4Ambiente4

Ages since we were last at the Northumberland Arms. Massive changes for the better. We had a slight problem with the wine we ordered. Dealt with perfectly. We will return

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OT
Comensal de OpenTable
Newcastle
1 reseña
Comieron en 12 de noviembre de 2019
Global2Comida1Servicio2Ambiente2

Unfortunately not great service. Food wasn’t great bits were forgotten and had to be cooked after receiving food. No steak knifes brought with food which is just basic..
No apology just didn’t feel like we weren’t valued as customers. They didn’t seem to care the experience wasn’t great.

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The Northumberland Arms tiene una calificación de 4.3 estrellas de 473 comensales de OpenTable.

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