With a modern and fresh atmosphere, Sur will surprise you with a variety of meat cuts, seafood, pastas and salads. The service, ambiance and exquisite food will make without a doubt a unique experience.
Muy buena comida, el atún excelente y muy buen servicio.
Such a great experience. Friendly staff and great menu. Great experience for us as foreign travelers.
Me gusta la musica y el ambiance. Las portions estan muchos grandes. Ideal para una fiesta!
The ambience,service and food is always great! I would say it is consistently a good place to dine at!
Made a reservation, got seated and it took 30mins to even get drinks then it took another 30mins to place a order to be told that it would take a while because they are short staffed. The whole dinner experience was 2hrs in total.
Made reservation for 8:15 Pm. Checked in at 7:45 pm to ensure everything was on track. Hostess was great. Agreed we would be back at 8:15 PM. Table was ready. Sat down and ordered drinks. Told kitchen was a little backed up. So we were cool and ordered drinks and a few appetizers. Finally ordered meals around 9:15 PM and then food was served at 10:55 PM. Steaks were beyond rare. Tortellini was cold. Out of mash potatoes. Steaks were returned to kitchen and again came out rare. Sent back to kitchen for second time. Have no clue what was going on but extremely disappointing. One of worst experiences I have ever been a part of....sad part was waiter and assistant were amazing trying to make the situation better.
Everything was great except my husbands steak was very under cooked. It wasn’t charred at all like it should be on a hot grill. More rubbery. Was disappointed since they are known for “great steaks”. The manager took the steak off the bill which was grateful for. The service and the ambiance were outstanding.
Overall, a really great, fun evening! The kitchen struggled with our orders (steaks over cooked, artichoke undercooked/raw) but our waiter was immediately on it. The second try our food was on point and delicious. Flavorful and yummy. We stayed all night listening and dancing nonstop to the DJ mixing up a blend of old school R&B, deep house and pop. Ridiculous!
The food and service were equally excellent. The grilled sweetbreads were extraordinary and the steak and lobster just incredible.
Another great experience at Sur, highly recommend to try this venue when travelling to Playa
Food was great, but the service was very slow. From the time we were seared to when our appetizer was served it was 1 .25 hours, then an additional 30 minutes before main course was served. Then 15 minutes waiting for the check after our plates had been removed. Whole experience lasted over 3 hours.
Good food, good atmosphere. Music is loud so not for business or having discussions.
The first table that they had for us was street side, which we found odd because the reservation was for a birthday party. We were then moved to another table next to the bar, directly under a speaker. The seafood soup and marlin carpaccio were great, but one of the steaks was not prepared as ordered and the salads were very poor. The empanadas were good, too. Overall, it was good, but not great.
Incredible service, outstanding presentation, enjoyable setting. Sur is a must and you won’t be disappointed.
SO GOOD! I have pretty high standards when it comes to my dining experiences and this places get a 10/10! This past visit in October was my second time there and both times they knocked it out of the park. the service is phenomenal, they REALLY take care of you and go the extra mile. For my birthday they hooked us up with a free desert and a free round of shots. And of course the food is GREAT. One of my friends chose his meat from the cart and i was blown away at the quality and flavor. We're from chicago and frequent steakhouses and i honestly think this was the best steak i've ever had. i only have good things to say about this place and i will continue to come every time i'm in playa.
Probably one of the best steakhouse in Playa Del Carmen. Came to celebrate my girlfriend’s 25th birthday, and I couldn’t ask for a better service. We were served by Oscar and Erick and they were phenomenal A+++ and they also served us perfectly with a smile. Sur Steakhouse knew there meat and the staff were very professional when it comes to service. This place is a must!
A+++ loved the atmosphere and the ribeye was spectacular! When in Playa it’s a must!
Really enjoyed Sur, best restaurant we have been to in Playa and we travel there 3-4 times per year. Great atmosphere and the service was amazing. The food was absolutely phenomenal.
Froylan was an excellent server and cocktails were top notch
Great for celebrating a birthday or special occasion, had a lovely time. Fish was a touch bland but everything else including octopus carpaccio was excellent
Very good food, really love the outdoor dining option too. Service was outstanding, alittle too attentive and overly trying to please us it seemed, but we won't complain about a thing. Would return!
Un lugar que es más bien un antro, imposible cenar tranquilo, la música a todo volumen... degrada la buena cocina ... una lástima
Jorge was fabulous, we had a wonderful meal with our family. They catered to our children’s allergies as well. Great spot on 5th!
Food and service was fantastic. Our waiter was extremely attentive and the food was perfectly presented and delicious.
Food was great! Our server, Carlos, was great!!! Would come back. It was a bit noisy for dinner but other than that we had a great time.
Exemplary service and fantastic food!!
We’ve been eating at Sur for 5+ years. It is usually a highlight of our dinners in PDC. This trip service, quality and selection were seriously lacking. The servers were not attentive. The food did not come at the same time for the appetizers or main course. The grilled artichokes were not well cooked and hard. The steak was not cut well and was overly fatty. The fish was over cooked as well. In addition, they did not have our wine selection from the menu nor did they have the cowboy steak (one of the usual best). In short, we are going to look for other steak restaurants in the future. It’s too bad because we always looked forward to giving.
La comida fue deliciosa y formalmente servida, con la curbetería y platos específicos para cada uno de los platos seleccionados. Todo se sirvió al mismo tiempo. El servicio de Oscar nuestro mesero fue magnifico, siempre atento, servicial y divertido.
We chose Sur over other options due to strong reviews, but were disappointed with the experience overall. The servers were very attentive, the food was ok, wine list limited, but kitchen service was extremely slow for every course despite though the restaurant was at 30% capacity. The continued delays caused great frustration with our group, and in the end spoiled our last evening in the Playa area. Would not recommend this restaurant to friends.
Jorge was our amazing server this evening. We were celebrating a birthday and two wedding anniversaries, and the whole night everything was wonderful. The food, as always, was perfection. Attentive but not smothering service, table on the street but further from the hustle and bustle of the front, fun music from the live DJ. Every time we're in Playa we come to Sur, and I can see no reason to break that tradition!
Thank you for helping us celebrate 2 anniversarys the other night! We had a great time as always 😊
Excelente servicio como siempre. La comida buenísima. Felicidades por mantener la calidad
Had a lovely meal whilst on holiday we had a night away from the hotel and were immediately surrounded by staff to make us comfortable. The food was great and loved the gin bar at the table. Fabulous night great service.
Great food. Great atmosphere. Great service from Carlos.
Great Dj great songs!
great ambience and the meals were excelent!!!
We were 8 friends who were at a resort and decided to go to 5th street on Playa for dinner. Better to shop and eat at night! Street performers, music, much much cooler. Ate at Sur and had table outside, although main floor is open to outside. Great atmosphere and amazing server! Jorge! Never waited more than 30 secs for anything. Food was excellent. Had a predrink and octopus appetizer which was INCREDIBLE, then chicken in bacon and asparagus-outstanding, with bottle of wine for $113 US ..this was for our 2 person tab. Others had similar meals for same price point.
This was prob the most memorable experience.
Thank you Jorge!!!
Sat us on patio and table was leaning like you wouldn't believe. Our glasses were literally tilted also they have white covers over the chairs that looked like somebody had a period on it and grossed me out so bad. So those just ruin the experience.
Great food, great service
Good location.... streaks were tender
Best in Playa!