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Sugar Factory American Brasserie - Theatre Box

3.8
1629 reseñas
De $31 a $50
Americana

Etiquetas principales:

Ocasión especial
Ideal para cumpleaños
Buena opción para grupos

Ofertas

  • Happy Hour

    Varias fechas disponibles

    Mon - Fri 12:00 PM - 4:00 PM

    50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)

Precauciones de seguridad

Limpieza y desinfección
  • Superficies desinfectadas entre cada uso
  • Limpieza profunda diaria de zonas comunes
  • Se ofrece un menú digital, desechable o desinfectado.
  • Desinfectante o toallas limpiadoras para clientes
Distanciamiento físico
  • Cantidad limitada de comensales ubicados en la mesa
  • Respeto del distanciamiento en zonas comunes
  • Espacio adicional entre mesas
Equipamiento de protección
  • El personal de piso utiliza mascarillas
  • Los comensales deben utilizar mascarillas a menos que estén comiendo o bebiendo
Cribado
  • El personal enfermo tiene prohibido el acceso al lugar de trabajo
  • Se solicita el control de la temperatura al personal
Lo que 1629 personas están diciendo
Calificaciones y reseñas generales
Solo los comensales que han comido en este restaurante pueden realizar reseñas
3.8con base en calificaciones actuales
3.7
Comida
3.6
Servicio
3.9
Ambiente
3.5
Valor
Ruido · Moderado
64 % de las personas lo recomendaría a un amigo
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Filtros
OT
Comensal de OpenTable
Los Ángeles
1 reseña
Comieron hace 3 días
Global5Comida5Servicio4Ambiente5

Very nice service they where able to fulfill our seating request

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OT
Comensal de OpenTable
San Diego
3 reseñas
Comieron hace 3 días
Global3Comida1Servicio2Ambiente5

The ice cream is such low quality ..... not a $100 sundae- barely any hot fudge , not even real whipped cream... would never go back. The ambiance is amazing though.

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F
Ferox
1 reseña
Comieron hace 4 días
Global1Comida2Servicio1Ambiente2

After being seated, we waited for 25 minutes, then decided to leave. There were easily two dozen staff who floated by our table as though we were invisible. We watched as they stood 15 feet from us (still in the dining area) and chatted with their co-workers. I now know who is dating who, when they are ending their shifts, and how much they've made in tips. What I don't know, is how their food tastes. Probably for the best. Everything seemed overpriced.

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TD
TheresaD
1 reseña
Comieron hace 4 días
Global2Comida2Servicio1Ambiente2

Food was ehhh. Movie theatre was OK comfortable seats but extremely warm and when asked if they could turn the dim overhead lights on while we eat, its pitch black, there was NO BODY else in the theatre but us. We were told "I don't even know how to do that"... There was absolutley no staff anywhere in sight could've walked in sat down for free and no one came in even after pushing call light for 20min. Bought a Groupon showed the "waitress" she never applied it to my bill. Did not notice till I got home because I was so irritated with the service I had to go before I became loud and rude. We carried our own plates and food all the way down 3 flights to get boxes for our food after waiting 10 minutes after movie was over and 20 min after we had pushed call light. They handed us boxes in the middle of the lobby walked away where we boxed our food over trashcan at a counter and a male waiter threw his gum literally over my food into the trash can and kept walking. I had to pick my chin up off the floor. We had 3 kids who each got an overpriced milkshake but we were charged for 5 when I showed her she said oh I had to remake 1(ordered no caramel but came with caramel) first your problem not mine. Second that would be 4 not 5... Jesus take the wheel. She said she removed 2 of them and when I got home noticed no Groupon used and 4 milkshakes instead of 3. Even when we asked for a bag to put boxes in we were met with an eyeroll and after 6 minutes waiting for a bag we left. Last I booked and spent close to 350 for my 8 yr olds bday he likes candy hence sugar factory. Weigh station down so they wouldn't sell any candy???? It was a rip off and the service was a complete joke I literally thought I was on a hidden camera for a moment. Shame on all those rich celebrities we had to hear about in every advertisement if you own a business you are ultimately accountable for it not just when the media is snapping pics. $350 is big deal for single moms and then to be treated bad...

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OT
Comensal de OpenTable
San Diego
2 reseñas
Comieron hace 6 días
Global1Comida1Servicio1Ambiente1

Went in on Cinco De Mayo to have drinks because we were celebrating a birthday. I had made a reservation in advance and when we got there, we were seated right away. Service was super slow, drinks were not as satisfying (weak for the price), the sampler was served to us cold and the seating was disgustingly dirty. Idk how they get away with their stuff being so grimey, sticky and embedded with food during a time when cleanliness is of upmost importance. This venue is overrated 1,000% and we won’t be back.

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron hace 6 días
Global3Comida1Servicio3Ambiente4

Food was dry and cold

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CD
CathyD
1 reseña
Comieron en 3 de mayo de 2021
Global3Comida2Servicio3Ambiente2

Candy was melded and old, food was less than average and expensive, Dessert was amazing, but pricey.

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OT
Comensal de OpenTable
San Francisco
1 reseña
Comieron en 2 de mayo de 2021
Global5Comida5Servicio5Ambiente5

Great place to have a drinks and food

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OT
Comensal de OpenTable
Los Ángeles
2 reseñas
Comieron en 2 de mayo de 2021
Global5Comida5Servicio5Ambiente5

Such a great experience celebrating my daughters 14th birthday with 10 of her friends!

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k
kimm
1 reseña
Comieron en 2 de mayo de 2021
Global2Comida4Servicio1Ambiente2

Asked for acknowledgment for bday never got it. Stood in lobby for 20 minutes then had to find someone to help us. Reserved outdoor was only given indoor option. No greeter. We ordered food and shakes. Server took the plates and silverware and then brought us food. Bday order was wrong. No drinks yet. Done with food then shakes come then bday persons food. Everyone else was done. Waiter went to get change for $100 and never came back. Had to flag down another person (I assume was the manager) he was very polite and got our change and made sure we were ok. Place was dirty. when you go up the escalator you can see an inch of dust on the light fixtures. Tables were sticky.

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V
Vivianas
1 reseña
Comieron en 2 de mayo de 2021
Global5Comida4Servicio5Ambiente5

Our waiter was the best! She was so sweet and friendly

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WP
WendyP
1 reseña
Comieron en 1 de mayo de 2021
Global1Comida1Servicio1Ambiente1

Experience was horrible waited to be seated for 2 hours and went to check with the host to see how much longer and they said they had already called us wich is not true because we never moved from there. They are so unorganized. We then went to the bar to get a drink and no one even acknowledge us so we left this place sucks and way too noisie

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p
princesslex
1 reseña
Comieron en 1 de mayo de 2021
Global5Comida5Servicio5Ambiente5

Food was fantastic! I love the alfredo! It is so flavorful and the drinks are delicious!

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I
Irishgirl
San Diego
6 reseñas
Comieron en 1 de mayo de 2021
Global3Comida2Servicio3Ambiente2

The food was mediocre at best. It took a very long time
To get our food and our drinks. Our server was nice but she was working behind the bar and waiting tables. Overall, our experience was just fair. I’d recommend spending your time and money at a different restaurant in downtown SD.

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L
Laura
Los Ángeles
2 reseñas
Comieron en 1 de mayo de 2021
Global2Comida2Servicio2Ambiente2

Food came before drinks, and few other issues

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F
Foodie
San Diego
4 reseñas
Comieron en 1 de mayo de 2021
Global3Comida2Servicio2Ambiente4

The ambiance and energy of the restaurant cannot be compared if a party-type real lively vibe is what you're looking for. There's pop music blaring with lots of selfie inspired interior design opportunities- a real trendy spot where lots of thought went into making it unique! It took a while for our server to arrive and once he did, the service was average. I ordered the chicken and waffles and my son ordered the buffalo chicken sandwich with fries. The fries were killer and cooked to perfection! My son also enjoyed his sandwich, but me on the other hand, my chicken was overly breaded and the waffles were dry, not fluffy. I was disappointed. Seems like a place for bar food as the multi-colored sliders and assorted appetizer plates were flying out of the kitchen, and at quick glance, they looked pretty good. I'd go again, but I'd order bar food. The menu and especially the specialty milkshake and dry-ice smoky drinks are pretty pricey, so make sure you have good money with you!

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OT
Comensal de OpenTable
Los Ángeles
1 reseña
Comieron en 1 de mayo de 2021
Global5Comida5Servicio5Ambiente5

Great as always

Denunciar
A
Alolisbeth
Los Ángeles
1 reseña
Comieron en 30 de abril de 2021
Global5Comida5Servicio5Ambiente5

Great place , i am coming back ! Great services and food was delicious!

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S
Sabrina
1 reseña
Comieron en 29 de abril de 2021
Global5Comida4Servicio5Ambiente5

I went with my two friends for a birthday lunch and it was really fun. the food was really good. also the host was really cute.

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LS
LeticiaS
San Diego
1 reseña
Comieron en 27 de abril de 2021
Global5Comida5Servicio3Ambiente5

Overall very good experience fun new ways to drink an alcohol beverage exciting choices of flavor and gourmet dishes that are outstanding

Denunciar
KC
KarinaC
San Diego
1 reseña
Comieron en 27 de abril de 2021
Global5Comida5Servicio5Ambiente5

Amazing food and service ...............:...:..::::............

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EP
ElizabethP
San Diego
1 reseña
Comieron en 27 de abril de 2021
Global5Comida5Servicio5Ambiente5

Had a great time. My family loved it and my daughter wouldn’t stop saying how it was the best day of her life. We will definitely bring going back soon.

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AM
AngelinaM
San Diego
1 reseña
Comieron en 26 de abril de 2021
Global5Comida5Servicio5Ambiente5

It was my first time going to the sugar factory and it was an amazing experience

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OT
Comensal de OpenTable
Los Ángeles
1 reseña
Comieron en 26 de abril de 2021
Global5Comida5Servicio5Ambiente5

Great ambiance . Delicious drinks just a bit expensive.

Denunciar
JR
JenniferR
Sacramento
1 reseña
Comieron en 26 de abril de 2021
Global4Comida4Servicio5Ambiente5

Great fun experience good food and great service. Will definitely go again when in town

Denunciar
K
Kellyk3
Phoenix
1 reseña
Comieron en 26 de abril de 2021
Global1Comida3Servicio1Ambiente3

Went there for the first time to celebrate my bday and my 4yr old sons bday. We were the only ones there’s when we arrived. My sandwich was the last one out as it took 3 tries to make it the way I ordered (no tomato no Mayo) and the first attempt they sent it to the wrong table.
We then ordered 3 shakes and about 15 later the waiter said another 2-3min and they would be out. 15 more minutes went by and we canceled them. At this point we had been there almost 2 hrs. I also had mentioned to the waiter there was no toilet paper in some of the woman’s stalls and no soap in any of the dispensers. And as we were leaving I went back into the bathrooms to still no toilet paper or soap over an hour after I had mentioned it. And to add to the visit. We had promised my 4yr old candy after he ate his lunch only to find out you can’t purchase any of the candy that is set out on shelves. So it ended in a toddler meltdown as we walked past all the candy on display

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DG
DawneG
San Diego
1 reseña
Comieron en 25 de abril de 2021
Global2Comida2Servicio2Ambiente1

The goblet drinks are totally over rated and taste horrible. The food was nothing special. I could have made a better salad out of a bag. The only thing that was good was the shake. The lobby was in attended unclean. I will not go there again.

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 25 de abril de 2021
Global5Comida5Servicio5Ambiente5

Birthdays for my lids

Denunciar
OT
vipComensal de OpenTable
San Diego
1 reseña
Comieron en 25 de abril de 2021
Global4Comida4Servicio4Ambiente4

Very dirty

Denunciar
OT
Comensal de OpenTable
Richmond
4 reseñas
Comieron en 25 de abril de 2021
Global4Comida5Servicio5Ambiente5

The food is yummy, think some things are way over priced Especially the drinks. At that cost the cup should be free to take home.
Didn’t feel like there was much social distancing with the tables They need to maybe do lunch portion specials or something.

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p
vippsatty
Los Ángeles
11 reseñas
Comieron en 25 de abril de 2021
Global3Comida4Servicio3Ambiente5

We had a reservation but we’re not seated until 45 minutes later. Service was friendly but slow. Took 20 minutes to get our drinks after we ordered. Fortunately I read other reviews that prepared me for this so I’d allocated 2:45 before our movie started. Food an d drinks were good though. (BTW the movie theater was gross, sticky and had old glasses from the previous movie strewn about. We had to move seats, ours were so gross. Staff acted like it was no big deal and told us they’d clear the dishes “if we wanted”)

Denunciar
SM
SofiaM
San Diego
1 reseña
Comieron en 25 de abril de 2021
Global5Comida5Servicio5Ambiente5

Our first time there and we will definitely be back :)

Denunciar
M
Meli
1 reseña
Comieron en 24 de abril de 2021
Global5Comida5Servicio5Ambiente5

Love this place! So fun worth every penny!!I recommend the jawbreaker!!

Denunciar
OT
Comensal de OpenTable
Dallas
1 reseña
Comieron en 24 de abril de 2021
Global1Comida1Servicio1Ambiente2

Unfortunately my parties experience (4 ppl) was horrible. It was very clear and apparent that there are issues w leadership as our server literally left in the middle of taking our order and said "I have to get help, I can do this anymore". We sat looking astonished and in disbelief. Our heart went out to him and some 45 min later, another server stopped by to see if our order had been taken and we replied no. He mentioned he would send someone. Another 30min later a manager came by and asked if we had been helped and we replied no and she proceeded to take our order by memory. At this time we've been seated for over an hour w no drinks, water or anything, all the while our original server is walking the restaurant aimlessly. After another 20 plus minutes another manager came by the table to take our order for the 3rd time and we mentioned that it was in fact the 3rd time and we were getting concerned that other parents that came in and were seated well after us had received their food and in some cases had dined and left. He assured us that our order was up next after the large party of 10 next to us that arrived well after we did. We asked if we could at minimum get the 3 $39 dollar drinks we ordered and he replied sure. 10 min later someone different returned and said that the restaurant had run out of glasses and it would be a while. 20min later the food and drinks finally came and the server poured my drink and it spilled out of the glass all over my lap and clothing. At this point we all felt like we were in an episode of "Punked" and asked for the manager. She came over and was nearly brought to tears. We just all agreed its best that we leave after not eating or drinking and my outfit was totally saturated in sticky liquor. It was a horrible experience at best.

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AR
AndR
1 reseña
Comieron en 24 de abril de 2021
Global1Comida1Servicio1Ambiente1

Awful. Save yourself the trouble and do not go here

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 24 de abril de 2021
Global2Comida4Servicio5Ambiente3

The host staff was not very friendly or helpful. The manager also needs to delegate more. We had a 6:00 reservation and only sat down at 6:45 due to an awesome waiter that helped us....he put tables together, got us seated and took care of us while the hostess staff just stood there and the manager ran around making empty promises. Luckily the food was good and our server make thing light and fun, otherwise I probably would never go back. If you eat here prepare to wait....even with a reservation!!

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JD
JessicaD
San Diego
1 reseña
Comieron en 24 de abril de 2021
Global4Comida3Servicio4Ambiente5

It started with them not having my reservation from open table, even though I confirmed I would be there, we had to wait a few minutes to get a table together but at that point felt a little unimportant. Once seated everything was ok, the food and drinks do not come together, we ordered 39 dollar drinks and it took 30+ minutes to receive them all. We were actually done eating when 2 of the drinks arrived. It was fun tho. But do not need to go back.

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 24 de abril de 2021
Global1Comida2Servicio1Ambiente1

We were celebrating two birthdays and nothing!!!! Told servicer, Mike, and spend $400 and nothing. Couldn’t even sing to the two 10 years celebrating. One on the actual day.

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 23 de abril de 2021
Global1Comida3Servicio1Ambiente4

My ears still hurt from how loud the music was.Couldn’t hear conversation whatsoever. Took 5-6 times asking them to move us away from their speakers or turn the music down before they helped us. The manager was extremely confrontational about it, we all felt very uncomfortable after...

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OT
vipComensal de OpenTable
1 reseña
Comieron en 23 de abril de 2021
Global5Comida5Servicio5Ambiente5

Amazing service !

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Preguntas frecuentes

Sugar Factory American Brasserie - Theatre Box ofrece entrega a domicilio en asociación con Uber Eats. Sugar Factory American Brasserie - Theatre Box también ofrece comida para llevar que puedes pedir llamando al restaurante al (619) 814-2225.

Sugar Factory American Brasserie - Theatre Box tiene una calificación de 3.8 estrellas de 1629 comensales de OpenTable.

Sí, generalmente puedes reservar en este restaurante eligiendo la fecha, la hora y el tamaño de grupo en OpenTable. Debido a las restricciones locales, puede que este restaurante no acepte reservaciones en este momento.