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Sugar Factory American Brasserie - Theatre Box

3.4
2046 reseñas
De $31 a $50
Americana

Etiquetas principales:

Ocasión especial
Apto para niños
Buena opción para grupos

Ofertas

  • Happy Hour

    Varias fechas disponibles

    Mon - Fri 12:00 PM - 4:00 PM

    50% off all alcoholic drinks ( Beer, wine, cocktails, liquor ) 50% off appetizers (excluding the sampler and rainbow sliders)

Precauciones de seguridad

Limpieza y desinfección
  • Superficies desinfectadas entre cada uso
  • Limpieza profunda diaria de zonas comunes
  • Se ofrece un menú digital, desechable o desinfectado.
  • Desinfectante o toallas limpiadoras para clientes
Distanciamiento físico
  • Cantidad limitada de comensales ubicados en la mesa
  • Respeto del distanciamiento en zonas comunes
  • Espacio adicional entre mesas
Equipamiento de protección
  • El personal de piso utiliza mascarillas
  • Los comensales deben utilizar mascarillas a menos que estén comiendo o bebiendo
Cribado
  • El personal enfermo tiene prohibido el acceso al lugar de trabajo
  • Se solicita el control de la temperatura al personal
Lo que 2046 personas están diciendo
Calificaciones y reseñas generales
Solo los comensales que han comido en este restaurante pueden realizar reseñas
3.4con base en calificaciones actuales
3.4
Comida
3.3
Servicio
3.5
Ambiente
3.0
Valor
Ruido · Moderado
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Ordenar por
Filtros
HF
HectorF
San Diego
1 reseña
Comieron en 29 de diciembre de 2021
Global1Comida1Servicio3Ambiente1

Malo y caro

OT
Comensal de OpenTable
San Diego
3 reseñas
Comieron en 25 de diciembre de 2021
Global5Comida5Servicio5Ambiente5

Excelente atención de Sonia. Un ambiente muy agradable y comida deliciosa.

OT
vipComensal de OpenTable
San Diego
5 reseñas
Comieron en 22 de septiembre de 2021
Global3Comida3Servicio3Ambiente3

Comida sin gracia. Solo se va por la foto para las niñas.

OT
Comensal de OpenTable
Baja California
1 reseña
Comieron en 2 de junio de 2021
Global5Comida5Servicio5Ambiente5

Una experiencia muy divertida, buen ambiente y todo muy rico. Mis hijos lo disfrutaron mucho.

OT
Comensal de OpenTable
San Diego
2 reseñas
Comieron en 26 de febrero de 2021
Global5Comida5Servicio5Ambiente5

Un cumpleaños muy diferente y bonito 🤩🤩

OT
Comensal de OpenTable
1 reseña
Comieron en 14 de febrero de 2021
Global1Comida1Servicio1Ambiente1

Horrible experience.

PP
PaolaP
1 reseña
Comieron en 18 de enero de 2020
Global5Comida5Servicio5Ambiente5

Exelente lugar!! La pasamos muy bien con mis hijas!!

OT
vipComensal de OpenTable
Los Ángeles
14 reseñas
Comieron en 31 de diciembre de 2019
Global2Comida3Servicio1Ambiente2

Horrible experience .

OT
Comensal de OpenTable
1 reseña
Comieron en 27 de octubre de 2019
Global3Comida3Servicio1Ambiente3

El servicio de la mesera fue pésimo

OT
Comensal de OpenTable
Chicago
2 reseñas
Comieron en 5 de octubre de 2019
Global5Comida3Servicio5Ambiente5

Cumpleaños

OT
Comensal de OpenTable
San Diego
3 reseñas
Comieron en 15 de septiembre de 2019
Global4Comida4Servicio3Ambiente5

No muy bueno el servicio , la mesera se perdía mucho , casi no había meseros , muy lentos . Cuando llegamos dijimos q teníamos reservación y ni nos preguntaron el nombre , nos pasaron y ya

IR
IlseR
San Diego
1 reseña
Comieron en 24 de julio de 2019
Global5Comida5Servicio5Ambiente5

Un lugar muy agradable, todo excelente comida y ambiente

OT
Comensal de OpenTable
Hawái
2 reseñas
Comieron hace un día
Global4Comida3Servicio3Ambiente5

Such a fun place to go with kids! The milkshakes are insane and delicious! Definitely recommend the Monster Cookie Milkshake!

Denunciar
DP
DianaP
San Diego
1 reseña
Comieron hace 5 días
Global2Comida1Servicio3Ambiente3

We ordered burgers and one order of sliders for lunch. Ordered a fancy drink to share with my daughter. The drink came out quickly but my sons standard milk shake came out quite some time later. When we received our burgers, they were all luke warm. We were told they ran out of ketchup and was offered alternatives. Fries were cold as well. You could tell the food sat out for at least 10-15 after it was prepared. The sliders were cold and the rainbow buns were stale and hard. For 25.00 for sliders and 19 for burgers, o expected at least to have hot food.
They offered to remake all the food. I took the chance and had my burger remade. When I received it, it was hot and the fries were freshly made. Funny how ketchup wound up on my plate. It does scare me as to where they found this ketchup all of a sudden. They offered a free dessert but we did not order and just wanted to leave. They did also take off my burger and the sliders from our bill. Do not recommend going to eat there. Just have a drink and order dessert. Not worth the price you pay for the mediocre food received.

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E
Elbe
San Diego
2 reseñas
Comieron hace 5 días
Global4Comida3Servicio5Ambiente5

Manager was very accommodation and understanding of the high demand of some customers. She kept her smile and cool whenever she encountered rude customers. This was not.my first observation, I love going to this place.

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OT
Comensal de OpenTable
1 reseña
Comieron hace 6 días
Global5Comida5Servicio5Ambiente5

Child’s 6th Birthday it was everything and more . I def would rebook this event again

Denunciar
MC
MichelleC
1 reseña
Comieron en 15 de enero de 2022
Global4Comida4Servicio4Ambiente3

Bring back the lobby please! Bring back all the candy, ice cream, cookies and other sweets. Put the pictures back up. Food was good but butter would of been nice with the lobster. Even though we had a reservation, we still waited 25 minutes. Drinks took 20 minutes to come out. Overall it was a fun experience for my 11 year old.

Denunciar
OT
Comensal de OpenTable
1 reseña
Comieron en 15 de enero de 2022
Global3Comida4Servicio4Ambiente2

It was really crazy and loud. It’s geared towards kids but there is no kids menu.
Everything is over the top big and sugary but I guess that’s why you go right?
The kids had fun. My husband and I would not go back

Denunciar
MB
vipMarissaB
Los Ángeles
4 reseñas
Comieron en 15 de enero de 2022
Global2Comida2Servicio1Ambiente1

There are a lot of fun shakes and drinks, the food is mediocre at best. The tables (and everything really) is sticky, nothing seems very clean (silverware, glasses, tables), and even though we were a party of five, our gratuity was added to the bill (same with the table of 4 behind us). Took 20 minutes after sitting to get our order taken, another 15 after that to get water. When our shakes came out, they brought out all but one, so my 9 year old had to wait another 10 minutes while everyone else got theirs…see an issue there or?? Do not recommend.
TLDR
Sticky film over entire restaurant, bad service, expensive (bill for 5, shakes and 1 appetizer, $200)

Denunciar
S
Sunny
1 reseña
Comieron en 15 de enero de 2022
Global5Comida5Servicio5Ambiente5

I enjoyed myself !! I def will be going back! Food was so bomb and the music was hip hop and popping! Like the vibe was so right!

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KL
KLVT
1 reseña
Comieron en 15 de enero de 2022
Global3Comida2Servicio4Ambiente4

For the price of the food we were paying for was a bit steep for the quality of the food. It was just average. Our waiter was great though on the other hand. My only complaint is that I wish the place was more cleaner since we’re in a pandemic with Covid and all. Utensils and glass cups looked dirty like they didn’t clean it well. The floors and bathrooms were filthy as well.

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AA
AnaA
1 reseña
Comieron en 15 de enero de 2022
Global3Comida2Servicio3Ambiente3

It needs to be more clean, and more attention in the orders

Denunciar
LW
LorettaW
Los Ángeles
6 reseñas
Comieron en 14 de enero de 2022
Global4Comida4Servicio4Ambiente5

It was a special occasion to celebrate my twins 33rd birthday. The weight was short, but to get our food took forever. It literally took half an hour to get a drink. We had reservations at 6:30, and although we were seated on time, it took 30 minutes to get a drink. Then by the time we were done they comped our fondue because it never came until right before we left. They were very crowded, with limited staff. Understanding what time we live in right now, we didn’t complain and had a great time anyway. The food was good, the drinks are over priced but seriously fun. And overall we had a lovely experience

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OT
Comensal de OpenTable
Los Ángeles
1 reseña
Comieron en 11 de enero de 2022
Global1Comida1Servicio1Ambiente3

It was my girlfriends birthday so she decided to go to sugar factory expecting it to be a great experience but it turns out it was terrible. Besides the food being terrible, it got brought out with a hair on it. They exchanged it but honestly tried to bring the same plate out like 3 min later like it take 3 min to recook a whole meal. Also i don’t even understand how this happened but we ate everything first then finally our drinks came and only after we complained. Like never have I ever been to a place where our drinks come out after the food is almost done. It’s crazy cause I’m not finished. Then after everything we’re telling the waitress about the problems and the staff just wants to stare at me and the guest of my party!!! So uncomfortable and unwelcoming. I’ve never experienced this bad of service at a restaurant that’s supposed to be considered “nice” or “upscale”. The whole experience was just not good and I promise I will never come back. Also if your kitchen closes at 9:30 don’t take reservations till 9:15 lol nobody can eat and enjoy they’re meal in 15-30 min like wow we were so rushed and NEVER GOT TO EAT DESERT WHICH IS THE WHILE POINT OF COMING TO A PLACE CALLED “SUGAR FACTORY” like never again this place is terrible and I hope they are not all ran this way.

Denunciar
SR
SuzannaR
San Diego
2 reseñas
Comieron en 10 de enero de 2022
Global4Comida4Servicio5Ambiente4

Fun and unique dining experience. Great for a special occasion.

Denunciar
L
Larry
1 reseña
Comieron en 10 de enero de 2022
Global3Comida3Servicio3Ambiente2

The drinks are too expensive for what you get. The poor server was having to also work as bartender so the service was slow.

Denunciar
OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 10 de enero de 2022
Global3Comida3Servicio2Ambiente2

For all the hype it did not live up to its reputation I believe they're going through a remodel. I got the coconut chocolate martini drink and it did not live up to the hype club sandwich was good but they use processed cheese. The flies were bugging me outside and inside. I was expecting Floor ceiling candy And there were only a couple small sections with candy Got there when it opened and the drink came at the same time as the food so service was not very quick. The larger drinks are $39 you're basically paying for the is the ambiance and the flashiness of the Drink to me it's not worth it

Denunciar
IC
IreneC
1 reseña
Comieron en 7 de enero de 2022
Global5Comida5Servicio5Ambiente5

Great experience and would do it again especially with the great playlist and fun vibes. Drinks were really good too.

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C
vipColorless
San Diego
5 reseñas
Comieron en 4 de enero de 2022
Global1Comida1Servicio1Ambiente1

Absolutely the worst experience, food was not edible, saw two cockroaches under our table, had to ask for side orders of fries to be brought out twice because they didn’t arrive with sliders, sliders were eaten by the time fries arrived, freezing cold in restaurant because door were left wide open , bathroom was disgusting , there was construction everywhere, it was an utter disgrace fir a restaurant
This is the worst experience ever

Denunciar
AL
ALH85
1 reseña
Comieron en 3 de enero de 2022
Global1Comida3Servicio1Ambiente3

I was really excited to bring my daughter for her birthday but my experience was very disappointing. My server never greeted us, or acknowledged that we were having a birthday. Brought us flat drinks, then took awhile to bring new ones. He never removed any used dishes just let them stack up on the table. He smelled strong like weed. And didn't seem to care to serve us. I had to flag him down anytime I needed something. The food was good that is the only positive thing I can say. So keep your chef's because they are the best part of your restaurant. I just wish the service would have been better. Overall very expensive for poor service. I wouldn't return.

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 31 de diciembre de 2021
Global5Comida5Servicio5Ambiente5

Fun place for kids and birthdays.

Denunciar
OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 31 de diciembre de 2021
Global4Comida4Servicio4Ambiente3

Food was great with big portions. Milkshakes and desserts were decadent. Disappointed that the Sugar Factory store was nonexistent as they were “remodeling.” Doors were open to the street which made it quite cold in the dining room.

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A
Amanda
1 reseña
Comieron en 30 de diciembre de 2021
Global1Comida1Servicio1Ambiente2

This was a terrible experience which is so sad because this was the only thing my daughter asked to do for her 13th birthday. Our table was not ready when we arrived and I had to keep asking about it until we finally got seated. Our server took forever to come over and then never checked on us again, we had to call him over each time. Our food came out COLD! Cold burgers and chicken sandwiches 🤢 They took one cold meal off the Bill but still charged tip on the meal?!? Our bill was confusing, no line items, the food taken off was still on and we spent at least 20-30 minutes just going over our bill with the manager. He seemed completely clueless as to how it was all running and just responded to our complaints with “ya i have to hear this all the time.” We honestly shouldn’t have had to pay for our food at all, it was awful. I DO NOT recommend this place. What a waste of time, money and not to mention $20 of parking too!

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TL
TigerLilyy
1 reseña
Comieron en 30 de diciembre de 2021
Global1Comida1Servicio1Ambiente2

As soon as we were seated we were served waters and taken our drink order, but the drinks took 30mins to arrive. Upon drop off of our drinks the server walks away without offering anything else. Nobody looked our way or offered to take food orders for another 30mins so I had to flag a staff member down to do so. Tables who were sat after us received food before us, and these were multiple tables. Food is average tasting- Even Dennys beats this! Not to mention the basic presentation in comparison for such extravagant and beautiful drinks. -Sorry but never coming back again. Have i mentioned the prices?! Only to eat in plastic dishes and cups, including the martini I had! Not as sanitary either to use plastic instead of ceramic and glass. Yikes I expect the same quality on every other piece to this restaurant to match the price. I was really looking forward to something different but it’s just a basic place with poor service, blah food and cool drinks.

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OT
Comensal de OpenTable
San Joaquín
1 reseña
Comieron en 28 de diciembre de 2021
Global2Comida2Servicio3Ambiente2

Food was ok. Overpriced

Denunciar
KS
KellieS
San Diego
2 reseñas
Comieron en 28 de diciembre de 2021
Global2Comida3Servicio2Ambiente2

Slow service although friendly. He was clearly very busy and they are probably understaffed so take what you will from that part, but it was also an underwhelming experience for other reasons. Noisy atmosphere from construction and from the staff setting up for their New Year’s Eve party (on the 28th) Seems like they could do that before or after business hours.
The sweet shop is not open so the kids were disappointed…. No birthday candle in our $22 birthday milkshake dessert even though the reservation specifically asked if we were celebrating anything. Disappointed unfortunately.

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GL
GuadalupeL
1 reseña
Comieron en 27 de diciembre de 2021
Global1Comida1Servicio1Ambiente1

We waited until 9:30 to be seated when we reserved for 8 pm. The water glasses were greasy ad extremely dirty with water that tasted like bleach. The tables were been cleaned with the rag that they were cleaning the floor. It took over 10 minutes for the waiter to show up. Worst experience eating out!

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 27 de diciembre de 2021
Global4Comida4Servicio4Ambiente3

We’re vacationing from Texas and we decided to treat our hosts and celebrate their anniversary at Sugar Factory. I made reservations for 6 people through the Table app. It was easy to book and manage our reservation. While I did select a specific time we were seated 30 minutes later.
Once we were seated, no one came to greet or take our drink order until 25 minutes later. Our server had awesome customer skills and answered any questions we had.
I do have to point out .. that there was a private party going on and the music was extremely loud. We couldn’t hear each other talking on the other side. It felt more of a nightclub ambience. Maybe you should consider having Private parties enclosed.
As for the food everything was delicious. Except for my husbands steak. He claims it wasn’t worth the price. He had a Prime New York steak.
Overall, I liked my experience with the exception of the very loud music.

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SD
SDNative
San Diego
5 reseñas
Comieron en 27 de diciembre de 2021
Global3Comida4Servicio1Ambiente3

We took our daughter and some friends for her 16th birthday. The food was good but way over priced. The music was a bit loud for a dinner place as we were not at a club. We asked for a kong ice cream with song and no song was used. Service was really bad. Our waitress tried to keep up with her section but it was just too much. Considering the price point I would have expected a lot more.

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 26 de diciembre de 2021
Global4Comida4Servicio2Ambiente3

For any alcoholic drinkers out there, if y’all a fan of s’mores, try the s’more cocktail. It’s yum!

Anyways, the fries were good, the desserts are to die for (our family enjoyed the fondue selection!) the breakfast burger was okay (didn’t have breakfast that day, so it was 2-1 meal for me lol) the salmon needs to be cooked a bit better, as my cousin was having a hard time eating it. Our fam LOVES the milkshakes, especially the butterfinger and s’mores ones. Order those if you love shakes.


Overall, the experience was certainly nostalgic and certainly worthy to be enjoyed at least once. Would I come back? Maybe.

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Preguntas frecuentes

Sugar Factory American Brasserie - Theatre Box ofrece entrega a domicilio en asociación con Uber Eats. Sugar Factory American Brasserie - Theatre Box también ofrece comida para llevar que puedes pedir llamando al restaurante al (619) 814-2225.

Sugar Factory American Brasserie - Theatre Box tiene una calificación de 3.4 estrellas de 2046 comensales de OpenTable.

Sí, generalmente puedes reservar en este restaurante eligiendo la fecha, la hora y el tamaño de grupo en OpenTable. Debido a las restricciones locales, puede que este restaurante no acepte reservaciones en este momento.