Esto incluye información acerca de la limpieza, la desinfección, el distanciamiento social y el uso de equipamiento de protección personal. Más información.
Sugar Factory American Brasserie - Theatre Box
Precauciones de seguridad
- Superficies desinfectadas entre cada uso
- Limpieza profunda diaria de zonas comunes
- Se ofrece un menú digital, desechable o desinfectado.
- Desinfectante o toallas limpiadoras para clientes
- Cantidad limitada de comensales ubicados en la mesa
- Respeto del distanciamiento en zonas comunes
- Espacio adicional entre mesas
- El personal enfermo tiene prohibido el acceso al lugar de trabajo
- El personal de piso utiliza mascarillas
- Los comensales deben utilizar mascarillas a menos que estén comiendo o bebiendo
Was my first time at sugar factory took 20 minutes for anyone to assist us with our order! When the food came it was good but they got two of the orders wrong and almost gave a minor an alcoholic drink when we ordered a none alcoholic drink! We should get accommodated for this ! We tried not to complain because it was our mother’s birthday but we should of gotten everything comped in my opinion!
Absolutely the worst service I ever had!! Took soo long for our waitress to come to our table to check on us. Good was great but the service couldn’t of been worse.
Horrible experience. I know precautions must be taken because of Covid, but this place was extremely understaffed and the service was terrible except for Javier who did his very best to try to make up for the poor experience. I had a reservation but still had to wait almost 30 mins for seating. Spinach dip was cold and practically thrown on us at the table with no apology as the server LITERALLY ran away from the table. Shrimp was subpar and not what I expectes. Drinks were alright, but not enough to save this place. We left before even ordering main course. It was that bad. I wanted to make the best of it, but there was no saving this experience. Probably never going back to this location. I'll stick to LA location.
First time going tonight & the food and drinks was great. What I didn't like were the constant flies and gnats everywhere. The seats also looked like they hadn't been cleaned in a while, so maybe you guys should switch to leather. Overall everything else was good.
Food is amazing and sevice is great but we go here for the.....GOBLETS!!
The drinks are so expensive and did not taste any alcohol in it. Very disappointed. Definitely not worth 40 dollars for 1 drink!! Also the bathrooms were very dirty.
Reservation was at 2:30pm, order food at 2:45pm, we did not received our food until 1hr 45 min later. will not go here again.
We had reservations for 2pm. Table was dirty upon being seated floors was dirty bench had crumbs all over it. It took over 20 mins just too get water. I had to ask for napkins 5 times. Party of 4 people after waiting 0vet 75 minutes one person never got their food. Bathrooms had no toilet paper and were filthy.
I had reservations or 8:15 PM. I got there and was told to wait in line. When it was my turn to check in it was 8:45. They never asked me for my reservation information. The employee checking guests in was rude and didn’t provide guidance. We ended up leaving due to the disappointment.
Food came out wrong but still had a good experience with friends because I drank rather than eat
The waitress was very short and seemed upset. We were seated by the door the waiters kept coming in and out of, I paid almost $30 to add lobster to an already $25 plate and it was overdone and rubbery. The sliders were dry as well. It was my daughters birthday and when they didn’t have the milkshake she asked for we ordered another one with a candle and the waitress forgot about it. No one inside even offered to help us shop for candy so we left without it. They also sat us on the sidewalk but didn’t block or redirect foot traffic so randoms would walk by our table all the time without any sort of barrier. It was a waste of $200
The hostess was rude, we were sat outside even though we had a reservation for indoors, and the toilets were overflowing with waste. We won't be back!
Never got our waters refilled, food came out late and cold, and after we were done eating we never got our check and I had to ask for it.
I made this reservation about a month or more before coming. When my party arrived, at first they told my friend they overbooked and didn't have any available tables for us. Then when I went to talk to the hosts again, they immediately seated us at the back tables outside that had poor lighting, no music, and our table was covered by a sign. So it was hard to get any worker's attention. And some would just walk away after eye contact. We tried to be patient and waited 20 minutes until someone actually helped us. Even then it was still slow service. And the food was mediocre, though I wasn't expecting much since they are known for their drinks.
I would only recommend this place if you're just getting drinks and fast service. If not, find a better place. Definitely not worth the wait. There's a lot of other restaurants.
I think the food is overrated but the overall experience was great!
Amazing. First experience there and I loved it !! I can’t wait to go back with my family
Extremely overpriced for average food and drink
I was so displeased with the lack of social distance, especially with COVID19 circulating in CA. The quality of food was poor and my fries were cold. Flies were EVERYWHERE. I was completely embarrassed as my family was visiting out of town.
This is such a cool place, we went for our sons 16th birthday and ordered desserts. My kids had a blast. We didn’t order dinner but it did look good
We had made reservations a week prior, when we were being taken to our seat, we noticed a cool seating area and asked if we could go there. We were told only that one space was unavailable. We sat, order, enjoyed our food. During this time, they sat another family in this unavailable area. My veggie burger was wet and nasty, I got a credit for that meal. The service, was just okay. I wouldn’t go back. It’s a waste of money, especially when your told you can’t sit somewhere and the food sucks.
It was a very nice and delicious meal
Best birthday first time there! On my 2️⃣0️⃣th birthday
I was very satisfied.
The food excellent
The waiter was excellent
This manager is the worst we have ever seen. None of our concerns were addressed. This place needs new management asap
Food was amazing and came out fast. Service was so-so, our waiter was training a new waitress and took more interest in that then serving us. The restaurant was very dirty. We got there close to opening and it looked like it hadn't been cleaned from the day before. All the furniture made from fabric had stains and food smashed into it and floors had food and dirt. Definitely needs a good cleaning. Other than that, it was good. I would come here again solely because of how good the food was. Fried chicken and waffles rocked!!!
Out server was great. We always have a great experience at this location. Service is always amazing.
It was my birthday, the service of the overall restaurant seemed fine but my server specifically was AWFUL. We saw her about four times the whole night, she messed up half the orders, didn’t bring out utensils and was generally not very helpful. The food was great though.
The Service was almost non existent, the food was absolutely terrible. I could have open a box of frozen food and stuck in the oven at home. The milk shake was tasty.
Great atmosphere and attentive staff. The food was large portions and tasted great. The food and drink menu is quite extensive with many options. A great place for a fun night out.
It was my daughter's 11th birthday and she had us drive all the way from Victorville, California to San Diego to this restaurant. All the food choices were great. However, my salmon was overcooked and my asparagus did not have any seasoning or flavor. My fiance's shrimp and lobster alfredo was delicious and my son's hamburger and fries were the best he ever had. The Barbie shake was delicious as was our Miami drink in the large sugar factory glass. Overall, I would recommend this to others and come again.
They had good drinks and appetizers
It was good, would definitely only go to try the drinks.
I had made my reservation for this place two months in advance. It was my sons birthday. When we checked in at the podium we were told we were a little early and they would seat us soon. In the meantime a group of girls came up and checked in, who also had the same number of guests as us. The guy at the podium took the girls into the restaurant before us, even though we checked in first. The hostess kept telling him we were there first but he ignored her. So when it was our turn, he tried to seat us in this crappy banquet looking table that they had put outside. I told him no, we were there before the girls and why did they get seated inside and we had some crappy table outside. So we had to wait to be able to be seated inside. If it wasn’t for my son, I would have just left.
So we finally got seated after discussing the issue with the host, and sat at the table to enjoy our night. Our waiter was really nice, but very slow! We ended up getting our food way before we got our drinks. Our waiter did bring it to the management attention and he did make it right. There was only one person tending the bar for this huge restaurant. The goblets were fun, but for 49.00 there wasn’t much alcohol in it.
Then it came down to dessert and was told that all they had was milkshakes that they were out of everything else. This was a 6:00 reservation! Really? So we ordered the milkshake. Then when my daughter and I went to the restroom we saw a waiter bringing out desserts for people.
The milkshake was awesome, the food was bland and had little taste. Very pricey too!
The restrooms were filthy.
This place has so much potential, but sadly it looks like the way it’s run, it is just not worth the money we spent. I just got the feeling that no one cared, that it was just a job.
Wouldn’t go back.
Sad very sad. I understand covid 19 and working with less staff but food quality should not suffer. Chicken and waffles came cold and my order came out 24 minutes after my wife's food. The order was wrong as well as the drink order was wrong. The manager had an attitude like it was not his fault the food was subpar and the drink and food was incorrect. Dining out during these times are a shot in the dark but for world famous San Diego Gas Lamp I expect better.
Food was very cold. We asked for ranch and the ranch we received looked like jello as if it was sitting out for a while. Food was not good at all. Our server was rude and threw our straws at us because we asked for more after he already brought some out. Overall worst service that I’ve had here.
ABSOLUTE TRASH. Such a waste of money. The food was poor quality and the service was even worse. Sad I went out of my way for it.
The food was average and the service was really slow.
We had a large family party come in. The service was slow. Took us 45 min to receive drinks. Yes drinks. Our chicken sandwiches came out cold. Then we had a Groupon. The server said she took the 50 dollars off.
Got home and added the food and she never took off the group so we double payed
The food was brought out before the drinks. Coll for a one time visit but would not be back ! very overpriced for what you get. Service was subpar but during Covid so wasn’t going to complain.
Will sadly not be returning.
Awesome food quality and exemplary customer service! Thank you Q!
Sugar Factory American Brasserie - Theatre Box ofrece comida para llevar que se puede pedir llamando al restaurante al (619) 814-2225.
Sugar Factory American Brasserie - Theatre Box tiene una calificación de 3.7 estrellas de 1222 comensales de OpenTable.
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