Esto incluye información acerca de la limpieza, la desinfección, el distanciamiento social y el uso de equipamiento de protección personal. Más información.
Sugar Factory American Brasserie - Theatre Box
Precauciones de seguridad
- Superficies desinfectadas entre cada uso
- Limpieza profunda diaria de zonas comunes
- Se ofrece un menú digital, desechable o desinfectado.
- Desinfectante o toallas limpiadoras para clientes
- Cantidad limitada de comensales ubicados en la mesa
- Respeto del distanciamiento en zonas comunes
- Espacio adicional entre mesas
- El personal enfermo tiene prohibido el acceso al lugar de trabajo
- El personal de piso utiliza mascarillas
- Los comensales deben utilizar mascarillas a menos que estén comiendo o bebiendo
Nice restaurant, great drinks and service. The food isn’t as great especially for the price you pay. But I guess it’s more of the experience that’s being paid for.
This was our first visit and celebrating my daughters 13th birthday! We were very impressed with the level of service and food!
Everything was really tasty and fun. Bathrooms and booths definitely need and could use a good cleaning.
Not for kids. I made the biggest mistake bringing my children and teens there. Unexceptable service.
This place was so fun! My grandsons loved it! The vibe was amazing and perfect for a Saturday night dinner while on a mini vacay.
Great place! My daughter had a blast celebrating her birthday. Only complaint is wish the gauntlet cups were souvenirs without having to pay an extra $10 since they already cost $40.
Fun night with my husband and grandson
Great food and scenery. Service needs a little with. Goblets are amazing!
My birthday it’s was great
It's a great fun place to celebrate special occasions.
The restaurant is beautiful...we sat in a bubble...comfy and felt private. The appetizer was good and the drinks were delicious. The hash browns were too crispy, they seem like the hash browns I buy at Walmart. The pancakes were a little dry. The appearance is very good, the taste could be better. The waiter sometimes took a long time to come back.
Hostess said no reservations could be made. so they gave us seating outside in a corner behind doors with a wobbly table. unsatisfied so I went online took me two seconds to make reservations. left the table and showed them my reservation (she had a long face the whole time) and was quickly escorted inside. the hosts couldn’t be bother to be helpful. and had the angriest expression like they don’t want to be there and help people have a nice meal. Food wasn’t made to my liking after being specific. it was all cold. food tasted microwaved and it wasn’t even hot. didn’t get to sit in the “box”
Very enjoyable and fun experience for any day of the week !
Poor service, long wait. Sat is at a table that had a wet couch and puddles on the floor.
Took over an hour to order and receive 3 shakes.
Waitress forgot orders and took a very long time.
We went on a Monday right at NOON when they opened. Order the colorful sliders, chicken and waffles and the pancakes. Everything tasted and looked microwaved. The staff seemed uninterested in working or making the experience exciting.
When we went inside to purchase candy, we noticed dead flowers in a vase near the cash register where food and coffee were being made. The dead flowers and dirty water attracted a lot of flies, which we also noticed flying on and around the candy. Overall the experience was not as magical as we expected & sadly we will not be returning to this location.
Great place and will definitely go again
It was a good time.
The drinks were amazing!
Bartender as our waitress she was to busy making drinks then serving her table .
Was really overpriced yet basic food. The setting was nice, but it was scary considering its a pandemic, seating was all inside, and every table was filled. Plus I came here for my birthday and there was no free birthday treat, which is odd considering that most places do this. Also because it was so packed, the service was very slow, which I don't blame the waiter for, but it definitely impacted the experience. We were waiting for waters, straws, and even when a drink spilled we asked for napkins as the waiter was right next to us yet he told us to wait as he closed out a tab then he hurriedly threw some napkins down on the table. I would say there are much better places especially if you are looking for a celebration dinner.
We came to celebrate 🎉 my husbands 38th birthday!
It was my girlfriend and I first time. We heard about it through our friends. Then we met Javier and the experience was just all time amazing
Novelty dining. We went for the kids. Not thoroughly cleaned. Our table was very sticky. We asked them to wipe it down again. Server happily did but it was still sticky. I don’t think they’re disinfecting properly. She used a wet rag to clean it. The sliders we ordered with no sauce or onions but it arrived with everything. Kids were so hungry that we didn’t send it back and just scraped it off. Great for sugary goblet drinks and sundaes. Food is mediocre.
The kids loved their milkshakes. The wings are amazing and the fries are tasty! The goblets are too sweet but cool for the pic.
Exceeded my expectations ! Everything was delicious !!
I took my mother for the first time to celebrate her 51st bday and it was a horrible experience for her. One of my guess food was RAW. The server was nice to take it off the bill. But they forgot my order. So about time me and one of my guest had out food the other guest had eat there food ( we didn’t want them to wait cuz it would’ve got cold.) I would’ve been understanding of it was busy but it wasn’t. At least from the outside looking in.
The waitress was amazing!!!!!! She was so sweet and very helpful. The food was good. We used a Groupon and did not feel like we were treated badly because of the coupon. I’ve gone to places and have been treated good up until the Groupon was presented, which was definitely not the case here. Once again lovvveedd our waitress!
So you need to go in knowing it’s $$$ but I do feel like it is a cool experience the drinks are huge and the milk shakes are very big and beautiful I got each of my daughters their own milk shake (they could have shared one and still wouldn’t have finished it) anyways that experience was nice the drink I got fizzed up so much causing a mess all over the table the waitress told us she would be back with a rag to clean the table but never returned so we where sitting at a table covered in sticky liquid. THE BEST PART WAS WHEN I WENT TO THE RESTROOM and ONE OF THE PASTRY CHEF CAME OUT OF THE BATHROOM AND WALKED RIGHT OUT WITHOUT WASHING HER HANDS I FOLLOWED HER OUT AND ASKED HER IF SHE WORKS HERE AND SHE SAID YES SHE IS A PASTRY CHEF I ASKED WHY SHE DIDNT WASH HER HANDS AND SHE SAID “because I’m on break” and I said you should still wash your hands and she said “I use hand sanitizer” sooo gross!!
GREAT DRINKS, GREAT FOOD. We enjoyed it atmosphere was great.
Beautiful place with a fun menu. Everyone should try this place at least once
We sat on the rooftop, it’s so pretty , great for pictures and nice dinner
good fast service
Great service from the time we entered to be seating to being served getting the check and even purchasing candy and merchandise. My family and I loved every minute. Thank you
If you like cold and mediocre tasting food, overpriced alcoholic beverages with little to no alcohol and an extremely loud atmosphere than this is your place. Maybe paying the high prices for a birthday or once in a lifetime event for the ambiance and experience would be okay. Otherwise wouldn’t go back
Food & Drinks were also very delicious!
Can not wait to go back! :)
Waitress was terrible food was not as expected and didn’t even have steak sauce
Yulia very rude non chalant don’t care for her customers the waiter we had didn’t care for us took forever for everything took forever to serve us charge us and threatened to call the police on us Bc we went outside to smoke Bc he took 10 years to swipe the first order I hate this place I will never come back here ever in life
I was very excited to visit this restaurant as I am from Las Vegas and really loved the atmosphere, food and drinks at the Las Vegas location. I was expecting the same experience, however this experience was alot different. Service and food was good, however the facility was very dirty. The table we sat at was sticky from what looked like people dining before us. It had never been wiped down, so I wiped it with a napkin. The seats were dirty with food, crumbs and looked like they never been cleaned. The bathrooms were very dirty and each stall was used and unflushed. If the facility was cleaned and properly sanitized it would of made a HUGE difference. We had early reservations to beat the crowd to ensure proper distancing, however if it wasn't for our reservations I would of dined at another restaurant. Waitress was very nice and attentive which made the experience a little more bareable.
This was one of the worst experiences I have ever had at a restaurant. My boyfriend and I had reservations at 8:30 for his Birthday. We had waited 20 minutes to be seated, granted it was super busy and probably understaffed, we didn’t mind waiting. We got to our table at 8:55, waited another 20 minutes for a server to take our order(which we had to flag down). As another 20 minutes passes, I was noticing the bartender removing her mask while making drinks and at one point I saw her stick her tasting straw into multiple drinks instead of getting a new one for each drink. By 9:35 the bartender comes from behind the bar to let us know that she realized they didn’t have the ingredients to make our drinks. She said whatever other drinks we’d like she would make “extra good” and then proceeded to show us the food menu asking us to order food. At that point, 1 hour past the reservation time, our patience was lost. My boyfriend and I will probably never come here again.
This was my 1st time going to the sugar factory & I was disappointed. When I approached the hostess table there was 5 hostesses at the post and I said hello i made a reservation online for vanesa Landaverde they all looked at each other confused and took a long awkward pause. I waited and one girl out of the group said ill just help you party of 4? And I said yes and once we were seated me and my friends like the atmosphere seemed like a fun place. Once we found what we wanted to ordered we waited 33mins and not one waiter came to check up on us we tried to get waiters attention and it happened twice where they said they will help us in 5 mins and never came so we had to get up our selves to order our drinks and then from there we had to wait 40 mins for our one plate of wings and 3 fishbowl drinks at this point we just wanted to leave but we finished our drinks and plate of wings and we paid and left no tip and we will never recommend or return again.
Sugar Factory American Brasserie - Theatre Box ofrece comida para llevar que se puede pedir llamando al restaurante al (619) 814-2225.
Sugar Factory American Brasserie - Theatre Box tiene una calificación de 3.7 estrellas de 1276 comensales de OpenTable.
Sí, generalmente puedes reservar en este restaurante eligiendo la fecha, la hora y el tamaño de grupo en OpenTable. Debido a las restricciones locales, puede que este restaurante no acepte reservaciones en este momento.