Sugar Factory American Brasserie - Theatre Box

3.7
1339 reseñas
De $31 a $50
Americana

Etiquetas principales:

Ocasión especial
Ideal para cumpleaños
Divertido

Precauciones de seguridad

Limpieza y desinfección
  • Superficies desinfectadas entre cada uso
  • Limpieza profunda diaria de zonas comunes
  • Se ofrece un menú digital, desechable o desinfectado.
  • Desinfectante o toallas limpiadoras para clientes
Distanciamiento físico
  • Cantidad limitada de comensales ubicados en la mesa
  • Respeto del distanciamiento en zonas comunes
  • Espacio adicional entre mesas
Equipamiento de protección
  • El personal de piso utiliza mascarillas
  • Los comensales deben utilizar mascarillas a menos que estén comiendo o bebiendo
Cribado
  • El personal enfermo tiene prohibido el acceso al lugar de trabajo
Lo que 1339 personas están diciendo
Calificaciones y reseñas generales
Solo los comensales que han comido en este restaurante pueden realizar reseñas
3.7con base en calificaciones actuales
3.6
Comida
3.6
Servicio
3.9
Ambiente
3.3
Valor
Ruido · Moderado
64 % de las personas lo recomendaría a un amigo
Premios Diners' Choice
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Filtros
OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 21 de noviembre de 2020
Global4Comida3Servicio3Ambiente5

Fun, clean, and friendly.

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OT
Comensal de OpenTable
San Francisco
2 reseñas
Comieron en 21 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

It was our anniversary and they sat us on the rooftop! Bartender was great. 10/10 recommend. DRINKS WERE AWESOME.

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VN
VictoriaN
1 reseña
Comieron en 20 de noviembre de 2020
Global1Comida1Servicio2Ambiente1

I wanted the open air ambience of the rooftop and I got nothing of the sort. Sitting in a dimly lit tent on the street is ridiculous. I honestly would love money back for this terrible setting I had for "date night". It is not just because of the regulations at the moment. Someone was working on the outside of the tent and it really was not anything I would ever recommend to someone wanting a nice dinner/dessert. We did NOT stay for dessert even because it was so bad. A few lanterns does not change the fact that it was trashy.

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AF
AF1234
1 reseña
Comieron en 19 de noviembre de 2020
Global3Comida3Servicio2Ambiente2

Horrible customer service experience would recommend training employees

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PS
PriscillaS
1 reseña
Comieron en 17 de noviembre de 2020
Global1Comida3Servicio3Ambiente3

As far as sanitary wise the sugar factory has no sanetizer the menu was sticky and they didn’t reserve my table for 8 so they separated us I would go to a different sugar factory this one one is not so clean

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 15 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

Family Bonding

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MB
MauiBill
Hawái
4 reseñas
Comieron en 15 de noviembre de 2020
Global4Comida4Servicio5Ambiente3

Daughter’s 14th birthday, had a fun time, food and drinks were good but specialty drinks are way overrated and overpriced!

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M
Mermaid23
1 reseña
Comieron en 15 de noviembre de 2020
Global3Comida3Servicio2Ambiente4

To whom it may concern,

I was actually waiting to write this review, everything the seating was pretty good the food was good, the one out of two big things that bothered us was the fact that the waiter kept messing up our order (steak), the last BIG issue was that he messed up all our amounts, he ended up charging the $49 plate when we specified the $29 we noticed on the checks (we had 3 different checks) every single one of them was off. We where really looking forward to this reservation because our kids LOVE sugar factory and the exotic drinks, but we kinda ended up regretting going when the issues started occurring. I really had high hopes for Sunday 11/15 evening reservation. :/

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MS
MichelleS
San Diego
27 reseñas
Comieron en 15 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

Food and shakes were yum!

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MW
MilkyWay
1 reseña
Comieron en 15 de noviembre de 2020
Global5Comida4Servicio5Ambiente5

Loved it...... Would visit again. Mimosas hit. We got drunk, took some to go.

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SF
SheilaF
1 reseña
Comieron en 14 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

I really enjoyed myself. I I caint wait to take the rest of my family. Mmy husband and son, his girl friend really enjoyed ourselves.

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NK
NicoletteK
1 reseña
Comieron en 14 de noviembre de 2020
Global1Comida1Servicio1Ambiente1

All drinks were not received at the same time, had to keep reminding our server about it, also same with the food! We were almost done by the time my son got his dinner! Prices are outrageous!!! My brother got a Cesar salad for $12.00, it was very small!

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DO
DavidO
1 reseña
Comieron en 14 de noviembre de 2020
Global5Comida5Servicio5Ambiente3

Other than having to sit outside it was awesome !!

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OT
Comensal de OpenTable
Tulsa
1 reseña
Comieron en 14 de noviembre de 2020
Global3Comida3Servicio2Ambiente2

Celebrated my sons 13th birthday. Service was not good. Pancakes were amazing. Other food was okay. And we forgot the duck.

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RC
RenishaC
San Francisco
3 reseñas
Comieron en 14 de noviembre de 2020
Global2Comida2Servicio2Ambiente2

The service was slow. The waitress appear uncomfortable serving a party of 7. The fries were cold and they didn't bring out condiments for the food. I had to request it and that took forever.

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GP
GarciaP
1 reseña
Comieron en 14 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

Fun... it’s lots of fun so go early cause u for sure will have left overs

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OT
Comensal de OpenTable
Los Ángeles
4 reseñas
Comieron en 13 de noviembre de 2020
Global1Comida2Servicio1Ambiente4

Server could care less about the birthday at our table.

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LI
LINDAL
1 reseña
Comieron en 13 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

We didn’t receive any help when we were first seated. Megan who was a bartender ended up assisting us, she is absolutely amazing and her outstanding customer service will be the reason our group will come back. It was our first time here and definitely will be back because of Megan! Thank you Megan you’re the best!!!

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BW
BridgetW
1 reseña
Comieron en 13 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

Family friendly, adult friendly...all the above. Food was awesome. Scenery wss beautiful.

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OT
Comensal de OpenTable
Indiana
1 reseña
Comieron en 13 de noviembre de 2020
Global1Comida1Servicio1Ambiente1

Absolutely NO social distancing. Every table was full, we were sat about 2 feet away from other tables. Made a reservation and were sat 15 minutes after. Server didn’t come to the table for over 10 minutes after we sat. Felt extremely unsafe and ending up leaving without anyone approaching the table. Horrible experience.

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OT
vipComensal de OpenTable
Chicago
2 reseñas
Comieron en 12 de noviembre de 2020
Global1Comida1Servicio1Ambiente1

Wouldn’t recommend. Was so loud you couldn’t hear in there. Took us to the second floor where we had about the only table and we were directly in front of the bar. Would never go here again.

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OT
vipComensal de OpenTable
Las Vegas
9 reseñas
Comieron en 11 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

Excelent service

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KT
KristiT
San Diego
1 reseña
Comieron en 8 de noviembre de 2020
Global5Comida3Servicio5Ambiente4

Lots of food. Fun atmosphere. Go for desserts so many yummies.

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LS
LisaS
San Diego
1 reseña
Comieron en 7 de noviembre de 2020
Global4Comida5Servicio1Ambiente4

We went for my daughters 13th an she loved it. Service was my only complaint. For example we did not get out drinks until we were DONE with our dinner. No comps or even apologizes were offered. We barely saw our waiter as he was doing multiple birthdays. Food was great and the ambiance was fun. We will try it again but definitely not with that waiter.

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OT
Comensal de OpenTable
San Francisco
1 reseña
Comieron en 7 de noviembre de 2020
Global3Comida1Servicio4Ambiente3

The customer service and dessert was great! However, we spent over $200 and the quality of the food was not good at all 🙁

I would probably only visit to take my kids for candy and dessert

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LM
LizetteM
San Diego
1 reseña
Comieron en 7 de noviembre de 2020
Global1Comida1Servicio1Ambiente2

bad service nasty food and cold
milk shake not good

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OT
Comensal de OpenTable
1 reseña
Comieron en 6 de noviembre de 2020
Global4Comida2Servicio3Ambiente5

The food was overpriced and the food was not tasty

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MC
MarleneC
San Diego
1 reseña
Comieron en 6 de noviembre de 2020
Global3Comida3Servicio3Ambiente3

This was our 3rd time here and I gotta say it wasn’t the best, the only part that we loved was having them bring out a huge ice cream bowl while they sang happy Birthday to our daughter but that took over 25 minutes to arrive . The food was ok, the soda on the other hand was so watered down it tasted nasty. We ordered sprite and it was bad so we had them take it back and brought pepsi out and it was even worse. Soda at McDonald’s is better and that’s saying a lot.

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CI
CinthiaI
1 reseña
Comieron en 6 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

my daughter's birthday, very funny, they sang happy birthday to her, surprising and delicious food

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C
Christina
1 reseña
Comieron en 5 de noviembre de 2020
Global2Comida3Servicio1Ambiente3

Food was okay but way over priced. The service was terrible, you could tell they are told to treat customers that LOOK like they have more money better.

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a
ashleyk
1 reseña
Comieron en 2 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

Food was amazing! Servers were kind and overall a beautiful decor and great place to eat. Serving size is amazing.

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NC
NoelC
San Diego
1 reseña
Comieron en 2 de noviembre de 2020
Global2Comida2Servicio4Ambiente2

They gave my son a bday ice cream and sang for him but they charge $5 for it. I did not even ask them to do that

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 2 de noviembre de 2020
Global5Comida5Servicio4Ambiente5

It was my 16 birthday. It was my first time here and it was a great experience!! Love the energy in the restaurant, the place was amazing. The vibe was awesome and I will definitely be coming back

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TT
TeeTee
San Diego
1 reseña
Comieron en 1 de noviembre de 2020
Global3Comida4Servicio3Ambiente3

Thank you to the manager Javier for making our second visit memorable.

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MF
MaryF
1 reseña
Comieron en 1 de noviembre de 2020
Global5Comida5Servicio5Ambiente5

Amazing
I would go back!!!!!!!!!!!!!!!!!!!!!!!!!!!

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W
Wizeaple
1 reseña
Comieron en 1 de noviembre de 2020
Global3Comida3Servicio1Ambiente5

Ordered cocktails and didn’t arrive until after food and we were halfway done

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OT
Comensal de OpenTable
San Diego
2 reseñas
Comieron en 31 de octubre de 2020
Global1Comida3Servicio1Ambiente1

Walked into the restaurant the volume was as loud of a club with a bad sound system. Mind you it was 5pm.
My son who enjoys loud music was complaining about the volume.

Our server stop by to check in with us and never came back. My water was in a plastic glass with old lipstick on it. About 35 minutes before another server stop over. We order drinks and that took about 20 minutes. No joke. The restaurant wasn't even full.
As of covid safety. Yikes! Most of the servers and bartenders had they mask under their chins or their nose out.
One worker came over to our table without his mask and started talking to us.
Seems like the restaurant had no management and not up to covid protocol.


Very disappointed.
This wouldn't be my first or second or third place to dine at.
I was hoping to take my 10-year-old son out for a fun night.

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BD
BrysaD
1 reseña
Comieron en 30 de octubre de 2020
Global5Comida5Servicio5Ambiente5

Celebrated my daughters 15th Bday with a fantastic dinner everything was amazing the staff was friendly and so nice went over and beyond. The food was delicious.

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OT
Comensal de OpenTable
1 reseña
Comieron en 30 de octubre de 2020
Global5Comida5Servicio5Ambiente5

Great service and food

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OT
Comensal de OpenTable
San Diego
1 reseña
Comieron en 30 de octubre de 2020
Global1Comida1Servicio1Ambiente1

Took so long to get just water to us, then when they took our order never ask if we want something to drink besides water , served our food mind you without no silverware or napkins then I had to get up and look for him after telling two people (waiters) we needed utensils to eat our food... food was horrible also that long hair in my fettuccine killed it for us!!!! maybe the milkshakes or desserts might be decent for the KIDS only !!! Ask for coffee they brought that at the end also after we ask again for it!!! Waiter never came around to check on us never brought our check still had to wait on that too another 20 min !!! First and last time going there!!!!

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Preguntas frecuentes

Sugar Factory American Brasserie - Theatre Box ofrece comida para llevar que se puede pedir llamando al restaurante al (619) 814-2225.

Sugar Factory American Brasserie - Theatre Box tiene una calificación de 3.7 estrellas de 1339 comensales de OpenTable.

Sí, generalmente puedes reservar en este restaurante eligiendo la fecha, la hora y el tamaño de grupo en OpenTable. Debido a las restricciones locales, puede que este restaurante no acepte reservaciones en este momento.