The presentation was very nice, and the service was good. However, the food was not good. I would not go back nor would I recommend this. Definitely not worth the price.
I’m dressed business casual, my girlfriend is getting directly off a flight (with suitcase and all, if it isn’t obvious, she’s in a sweater so a bit casual, sure), and we go straight to Raíz, arriving at 9:15 pm. I say this to the server’s benefit: maybe they thought we were not “high paying clientele.” Okay.
The waiters I speak Spanish with (my Spanish is not great, but passable) ignore me. An English speaking waiter interacts with me instead. He looks like the most unhappy person on earth. He is brusque and rude, not courteous at all. I order our drinks and notice one of them comes without espuma. No mention of this is made. When I ask if it was supposed to have it, they apologize and say they ran out.
Then I witness my waiter and the bartender get into a fight. A loud fight. Zero professionalism. If it was the bar I worked in, I would have been fired on the spot; in my experience I could never be interacting with another employee that way in front of guests.
Okay, it happens. Mistakes are made. Some nights are bad nights. A better employee helps my table. He also—when I order a $30 glass of wine—says, in Spanish, “Uh, you see the prices listed here?” as if I don’t understand what I’m paying for.
Yes. Yes, I can afford a $30 glass of wine, and that’s why I’m ordering it. I don’t understand why you’re trying to clarify with me, unless you think I’m poor.
I have been to the likes of Aviary and Boka and Momofuku restaurants in the states. I also understand that mistakes happen. I have been to Taco Bell, or KFC, or Wendy’s, and I understand I am paying for less, I do not expect stellar service.
But I have never been so insulted as when I went to Raíz. I saw service that was so unprofessional I was embarrassed for the staff. I was treated like a plebeian. And—because this is what I would want to know when considering a critical customer—yes, I smiled and said thank you and tipped 20%.
They didn’t earn it.
Food was fantastic! Loved the blending of flavors and creativity.
Did not like the 6 different wait staff hovering over us at ALL TIMES, seriously, back off!
No Bourbon 👎🏽 our server had to run back and check.
No Prosecco 👎🏽 again, our waiter didn’t know off hand so he had to run in back and check.
What they did try to PUSH was a $120 bottle of Taittinger several times, not appreciated.
The decor is dark and beautiful, the food is memorable but servers need to know the menu and what their bar stocks. They need to also observe their tables from afar.
Good luck 👍🏼
Great food and service!
Yes yes yes, as when Harry met sally. It was a wonderful decadent mouthwatering experience. We had the lobster tacos, the presentation of the sumptuous generous lobster tail and the fixings according to our hearts desire was perfect! I wanted slightly spicy, he al contrary! We had the ruby crab, the tortillas unnecessary however the presentation with the different corn nibs fenomenal! Followed by mouthwatering succulent bones ribs cooking and marinating for hours, explosive! Too finish, mouth cleansing arroz con leche, light airy and cleansing. The mango dessert was as engaging....soaked in a small moat of passion fruit delight! Will we revisit, most definitely!
Time and time again Raíz provides a fabulous dinning experience. Amazing new dishes developed over the last few months. And service continued to be tops
The only question I have is when will Raíz rise to the top 50 restaurants in the world
Good food, average atmosphere and expensive.
Fantástico todo, como podemos hacerle para que los postulemos a las diferentes calificadoras, deben de estar en los top 10 latinoamericanos !!
Absolutely incredible tasting menu, perfect ambiance. Truly an amazing experience.
We had a fantastic dining experience at Raiz and highly recommend it. The restaurant is small and cozy and not loud. The kitchen is in full view behind a window and it was fun and interesting observing the cooks at work. And the food..Oh the food. It was exquisite. The food was modern Mexican and the plates were unique. I’ll be back next time I am in the DF.
Es un lugar de comida excelente.
La comida deliciosa, pero sacaron muy PR o to la ensalada y le falto al checo colocar los huevos de codorniz.
Al final de la comida había pocos meseros para atender, asumo que sería su hora de comer o cambio de turno.
We very much enjoyed lunch at Raiz. The food was Mexican modern, gorgeous and delicious. The tables are spaced to give privacy and the service was attentive and professional. The menu is small, concentrating on local, seasonal products. I will definitely return!
La comida excelente, pero se me hizo sobre valuado en el caso del prime rib ya que si calidad no era la mejor, estaba bastante dura. Y estaría muy bien que tuvieran alguna opción sencilla los fines de semana para niños
The place is cozy and well maintained however the service was not as I expected for the price. I order appetizer which was yummy but the service was a bit absent for what I observed (there was only 2 tables, me and a couple) when I asked for some recommendations the server was hesitant about it. I’m a pescatarian so the options were limited so as his recommendations. For main course I ordered the vegetable mole and it was very spicy so much that I end up with hiccups (I think they need to review their recipe). The cocktails were so so... not that many options tho. Dessert was very yummy yet the smallest portion of all. I ordered the quince mille feuille taste was good and the lavender ice cream was so good. Overall it was just a good experience but I don’t think ill be back, there was something missing in every way
Muy buena la comida raciones pequeñas, me pareció elevado el costo sin bebidas excesivas 2 copas de vino y 2 cervezas más un par de limonadas y un par de refrescos más de 1000 por persona, la experiencia muy agradable el servicio fantástico
Excelente opción. Cara.
Muy rico el menu de degustación. Sobre todo el aguachile de betabel es muy recomendable.
No publican los precios de sus especiales y no los mencionan al ofrecerlos. Al llegar la cuenta viene la sorpresa
Tardaron 30 minutos en el postre, nos avisaron de ello y lo cancelamos. No obstante lo enviaron diciendo que era cortesía. Sin embargo si fue cobrado y fue hasta después que me percate pues por suerte guarde el ticket
Excelente el Chile en Nogada con relleno de pato, los postres de maravilla el de mamey de lo mejor, y muy buena la atención de los meseros.
We enjoyed our dining experience. The service was above and beyond. The tasting meal is the best option, but make sure you go hungry!
Excellent food & wine selection. Service could be a little less stiff.
Estar en Raiz es una experiencia culinaria de orgullo Mexicano, como siempre un gusto saludos al Chef y su gran equipo.
Personal: excelente atención y servicio
Alimentos: muy buena presentación, temperatura y sabor
Ambiente: nos gustó mucho la decoración
Relación precio: 90%
Vinos: Excelentes pero con un alto sobre precio
Excelente opcion para una comida diferente ! Muy recomendable en todos sus aspectos.
Celebrated our 45 year wedding annyversary at Raiz and what an experience! Amazing food and service, the Chile en Nogada was sublime, my husband had beef dish that was absolutely delicious. Definitely recommend this excellent restaurant. Can't wait to repeat the experience.
Extraordinario lugar!!! La atención de primera y los alimentos de una calidad inmejorables. Todo lo que probamos extraordinario. El Chile en Nogada relleno de pato sublime, el magret de pato sensacional y los tacos de pescado zarandeado de primera.
Amazing not to be missed. Food is incredible service is well done
Outstanding restaurant. Wonderful ambiance, presentation, and flavors! Highly worth it.
Comida deliciosa, productos de buena calidad, lugar súper agradable para estar y una excelente atención.
Maravilloso, todo lo hacen con gran dedicación y cariño, desde los meseros hasta el chef, la atención, la comida, todo es perfecto.
El lugar es muy agradable y la comida y servicio son excelentes, un lugar muy recomendable para quienes gusten probar nuevos sabores en comida mexicana.
El lugar acogedor, la atencion excelente, la comida muy buena. El precio de los postres es excesivo
Una gran experiencia, sin duda unos de mis favoritos. La atención de los chefs Israel y Alfredo increíble, al igual que todo el personal super atentos.!! Todos los platillos con una presentación linda y todos los ingredientes super frescos, orgánicos y deliciosos.
Todos los platillos que pedimos y compartimos estuvieron muy sabrosos.
Primera vez y quedo muy satisfecho.
Excelente comida y atención
Delicioso! El risoto con hongos y trufa negra espectacular