Helm Bar & Bistro
Great venue but SOME of the bar staff are not customer focus at all.
Thank you for your review. We are sorry that you felt some of the staff did not meet your expectations. We are continually working with our team with on going training so will most certainly take this into consideration. We hope to see you at Helm Bar again soon.
The food itself was delicious, and the greeters and waiters were pleasant enough. Unfortunately it was very loud and crowded, and we sat there for near 45 minutes before having to ask about our meals - which we were then told the order "did not come through from the computer" so they will start making our meals then - not great for a lunch break at work. We were given a free round of drinks for the inconvenience, and they do have some nice non-alcoholic options. Suggest go on a quiet day, and as early as possible to avoid the chaotic atmosphere.
Hi Nilannawen, Thank you for your review and your patronage of Helm Bar. We do apologies for the delay in your food when you dined. With everything being connected to the internet and the cloud, sometimes, although rarely, there can be a glitch and an order can not go through to the kitchen. When ever there is a technical glitch, we do make every effort to rectify these asap and can only apologies that this resulted in you waiting for your food. We hope to see you at Helm again soon.
He’ll bar was conveniently situated right on the harbour, with good views and yummy food.
Thanks for the 5 stars. So pleased you enjoyed your time at Helm and we look forward to hosting you and your guests again soon.
Great venue, awesome location, highly recommended to locals and tourists alike
Thank you for the 5 stars. We are so pleased you enjoyed your time at Helm and look forward to seeing you and your guests again soon.
Stunning view and nice staff. Would definitely recommend!
So pleased you enjoyed your recent visit to Helm. We look forward to seeing you again soon.
I have arranged catch ups at the Helm Bar in numerous occasions. This is an excellent venue in a prime location.
Hi Angela, So pleased everything went well at your last catch up and we look forward to hosting more for you in the future. See you soon.
The food was fabulous, staff are always great and the location wonderful!
Thank you for the kind review. We are so pleased you had a wonderful time and we look forward to seeing you again soon.
Always a great atmosphere and staff are always fantastic
Thank you for the lovely feedback Michelle. We look forward to seeing you at helm again soon.
Upon arrival the queue to order food was 6 meters, there were no staff to direct us to our table we reserved so we waited at the bar for 10 mins, then by the time we lined up to order food it was going to be upwards of 45 mins, time which we did not have. Unfortunately we cancelled our booking and had lunch at another venue.
Hi Michelle, Thank you for your feedback. We do apologise that you were not seated on arrival and had to wait. We do have a manager meeting and greeting guests at the main door so you must have been missed buy the team member. We do make everything to order and at times when people all come at once, this can cause a wait on food. We really do appreciate your feedback and we are always looking at ways to increase our level of service and our speed in getting food to your table.
Great location, great ambience. We had a very nice catch up with friends over a lovely lunch.
Thanks for the great feedback Judith.
The Helm Bar in Darling Harbour is one of the best locations to enjoy good value food, drinks, and spectacular views
Hi GerardH, We are so pleased you enjoyed your time at Helm and we thank you for your repeat business. We look forward to seeing you and your wife here again soon!
We have frequented the Helm Bar on many occasions, but this visit was with family visiting from overseas. Our booking was for 12 and we were delighted to have the corner area with the cushioned high seats all to ourselves! The perfect spot to sit or stand around catching up and not being in any other patrons way. we will definitely be back and hoping to get the same area on another occasion. Love this place to sit and watch the world go by in a perfect spot.
Hi Steve P, Thank you so much for your lovely review. We are so pleased you and your guests had a wonderful time at Helm. Please let us know next time you are booking that you would like this space and we will do our best to allocate it to your group again. We look forward to seeing you at Helm again soon.
I love Helm, it's a great place to meet friends for lunch and a drink. It has lovely views and the staff are so friendly and helpful.
Hi LucyP, Thank you so much for the lovely feedback. We are so pleased you enjoyed yourself and we look forward to seeing you back at Helm Bar again soon.
i didn't realise when booking that the football was on, so there were speakers right above our table which made it VERY hard to hear people across the table.
also it took nearly 25 minutes for the bar staff to make 2 martinis.
Hi LoDo, Thank you for your feedback. When you next make a booking at Helm Bar, please do let us know that you want a table with no live sport as we do show major games with sound. Alternatively, if you are ever unhappy with a table, please see a manager and we will endeavor to relocate you to any available tables in the venue that are most suitable for you and your guests needs. We apologize that there was a wait with your Martini's. We will be further training all our staff on cocktails.
$14 for kids meals!!! I wouldn't mind if there was enough, however we had to buy an additional 3 meals to fill the kids. Chicken and chips consisted of 2 small pieces of chicken and 7 chips ($14) and the pasta was around 5 mouthfuls of penne. That may feed a 5 year old but not an 8, 9 or 10 year old. We had a table of 3 kids - each requiring 2 kids meals became a costly $28 per kid!!! There are so many options in Darling Harbour - we wont be rushing back to Helm Bar.
Good location, convenient for catch ups. Good Drink selections and variety of meals
I love Helm Bar, it is perfectly placed and the food is really good, always great service and am a regular. I would highly recommend Helm for after work drinks, long lazy weekend lunch, work lunch any reason basically.
Good food and great atmosphere, the prices are reasonable and staff were friendly
Been there before, great place, great location, central to everything I wanted.
Service was fantastic, it was a quiet night but still outstanding service.
Can't wait to go back.
My Favorite bar in Sydney. Best place to sit and people watch, water and ambiance. Great service, food was superb and reasonably priced. We will be back.
Great food and drinks only downside was how loud music was which is ok later in the night but we were there late afternoon
Great place to bring visitors if you can get a verandah edge table. Happy hour and specials good value.
I have had lunch/ dinner at the Helm Bar several times. It’s always amazing. Great food, views and the staff are very welcoming.
Fantastic singer down stairs
Good sport tv choices
I found the Helm Bar to be of the highest standard.. the service was excellent.. it wasn’t my first visit and I have never been disappointed yet .. neither do I ever expect to be on future visits .. thank you Helm bar staff
Great menu, great location. Weekend specials are good savings. Would highly recommend.
Great staff, location and food, we had a really enjoyable time at Helm as always
Had an email which said as it was my birthday I could make booking and get a bottle of champers and $30 off my order. Well I must say well worth it. Ordered beetroot salad which was delicious, a tutto Carno pizza also very tasty, sweet potato fries with sour cream and chilli sauce very nice and a brownie with ice cream for dessert yum yum.
So pleased you were able to celebrate your Birthday with us at Helm. We look forward to seeing you again soon.
Great food. Atmosphere is relaxed, but it is noisy. Good for a get together with friends. If you are looking for a place to have a long chat...the noise would be an issue. Overall though, a great place to eat, drink and unwind.
Good spot for casual lunch catch up. Good food at reasonable price
We got rejected to get into the restaurant.
We had a fabulous time on Sat night catching up with friends. Perfect location, great food and the staff were very friendly and so helpful.
I will always recommend Helm Bar and will continue to keep going. Lovely view, friendly staff and delicious food and drinks!
Yes, the location was lovely. Food and drinks were good. The only thing I would say is the level of service wasn't amazing. We weren't really greeted when we walked in and not told that we needed to order at the bar. We also ordered drinks and they were forgotten about. Maybe it was an off day, but was a little disappointed. Would go again and hope for better service.
A good location for drinks as it has great views of darling harbour
Excellent service with a relaxed atmosphere and good food at a reasonable price. Always enjoy eating at the Helm Bar and several times have bought friends visiting from overseas to have a meal with a few drinks. Living in Pyrmont means it's only a short stroll away for a good time.
Great place - good food and nice place for a Friday catch up after work drink
Need to install more Fans as last weekend was extremely hot up stairs, Lovely down stairs.
Fantastic food, fantastic service. Took full advantage of their daily specials and happy hour making for a great experience. Staff were exceptional and very knowledgeable. Great place for a cocktail. Would recommend to all my family and friends.
Great central location with good views. Excellent food and quick service. Overall great relaxing atmosphere.