Hearth Restaurant - The Ritz-Carlton, Perth
Lacklustre, beige (literally, its all beige and white) and careless. No real identity. Tourist trade will keep it alive I suppose, mainly seems designed for hotel guests on expense accounts paying with nobody's money.
Wine list is bland and limited. Even so, the first wine we chose, Pierro Reserve Cab Merlot was not available.
When the second choice wine arrived (20 minutes later) it was far too warm. Moss Wood cabernet felt like it had been standing in the sun. Had to ask for it to be decanted.
My glass had smudges on it.
The menu is remarkably limited. My companion kept turning the menu over to check if he wasn't missing something. Took another 20 minutes to take food orders.
Expensive. Lunch for 2, with no entree, one shared desert, one bottle of wine, one side of lettuce (the only side on offer) was best part of $480. Steak at $180 (2 person T-bone) was OK but bewilderingly overpriced. Didn't order entrees as the menu promised the steak was 1kg. Which I suppose it was, if you include the bone and disarmingly large quantity of fatty gristle left on the side of our plates.
At this level, and this price range, there is little room for anything less than perfect, and this was quite far from it.
The bread and butter was good though.
If I am generous, its just teething problems, but its been open for a month and these feel like systemic problems and absent management. Am very unlikely to ever go back to check if they have improved.
We had a wonderful evening at Hearth. The setting and the decor was beautiful, we could hear each other as the volume and ambience is very pleasant, and the food and service was exceptional. I shall be bringing more people here again soon. Thank you!
Simply brilliant. Best me and venue I have been to for a while.
Staff very attentive
Even with its location in the Ritz good value...Como take some notes
Bar upstairs really good and the seperate areas are genius
Don’t get carried away with yourself and up the prices and you will get repeat customers time and time again
Have already recommended the Hearth Restaurant to many people!
Food was excellent however with limited menu options. We feel that Hearth may be a one time visit restaurant, not because it’s bad but because nothing would be new with each visit.
The service is very hit and miss. We waited at the Hearth Lounge for 25 minutes and were not even able to order a drink despite two 'follow ups'. Out of frustration we asked to be seated at out table early. We waited about 10 minutes before we were given menus or offered water or drinks. The food was good albeit very rich. While the food was lovely it was totally disproportionate to the price they charge. You can certainly get food of the same quality, or even better, for the same or better price. Overall the restaurant is good (not great) and charges exorbitantly all things considered.
Superb cuisine, great recommendation from waiter in choosing a wine to compliment the food.
The menu is very limited in choice, overly complicated and definitely not value for money.
The service for a supposedly 6 star hotel was very average and certainly not to standard.
Ample choices on the menu to entice us. Flavours were exquisite and a treat to our taste buds from start to finish.
Everyone on the restaurant team were welcoming, attentive and friendly. Could not fault the level of service.
Fabulous selection on the menu combined with excellent service - will definitely visit again!
While the quality of the food was up there the value for money was not. Also staff need to be trained as to what the meals consist of and if they were trained it wasn’t done well . Very disappointed with overall experience.
Everything was wonderful througout the whole evening, other than a rowdy drunk group of revellers congregating outside the windows of the restaurant. Boorish. But everything else was amazing!
Loved the whole experience so much we have booked to enjoy our christmas dinner there :)
In contrast to our expectation, this Ritz' restaurant seems to be more casual than Westin's Haven.
This meal was as good as I have eaten in Perth. Wine list is well crafted and prices very fair. Service was a bit slow but they have only been open a few weeks. That they waved the cost of pre dinner drinks due to the delay in them being served so full credit. The ambience is lovely and it has a great vibe. An excellent addition to the Perth market. We will be going back.
Starter - Arthur river youlk doesn't have much taste.
Main course - lamb tasted great. I enjoyed it very much. Juicy and tender. Plate presentation is pretty too.
Dessert - Love the gooseberry dessert.
Overall, my friend and I enjoyed our dinner very much.
Food was EXCELLENT - as expected.
Although staff were very helpful & friendly the service was patchy for this price level.
Expect this will improve in time as staff gain more experience.
Service somewhat disorganised, very casual atmosphere, food generally good but value? $5 for a bread roll!
Food was incredible and service was also impeccable, we are looking forward to dining here again!
We can't afford fine dining frequently, so it's been a while since we've enjoyed such superb cooking and service. We splashed out for our wedding anniversary and it was worth every cent. Not just the food, but the service. Settle in for a long lunch or dinner in the fancy chairs and enjoy watching the passing parade. Well done Hearth!
whilst the food was interesting, the flavours weren't there for me.
Poor customer service. Very disorganised. Even after a terrible dining experience staff have not responded to emails regarding feedback and the promise of correcting an unpleasant dining experience.
Their Tomahawk would be one of or the best in Perth. First week, and the service still beats some established restaurants
Demi is amazing... got a good one there. She found a quiet table for my new family, infant only 1 month.
Had the pork, never order pork, now pork is my favourite dish.... and the bread!
The location is wonderful, watching the families and activity around the quay.
Stephanie and Milton are a dynamic team at the Concierge. Andrew met us at the driveway, what a wonderful welcome.
Once everyone settles in, look out! Perth the Ritz Carlton is in town
Sat outside, very noisy and not very nice ambiance from the pier area. took 24min to get first service, missed a number of cues. Food came 10min from ordering suggesting prepared. Staff in the end were good about the feedback though
We dined for lunch on the 2nd day of operation. Unfortunately the lunch menu was substantially smaller than the menu provided online, however, we assumed that may have been due to the venue only recently opening. The food was delicious, the location was excellent, and the restaurant fit-out is one of the more tastefully done new venues in Perth.
Well worth a visit and we'll be back on an evening to try some of the other dishes.