Gustino Italian Grill - JW Marriott Cancun
Food was not bad, but bread was probably reheat because it came very hot, but after a few minutes it became very hard.
Excelente comida, la atención de primera!
Great meal and service! The food was well prepared and the cocktails were fabulous.
We celebrated our 22nd anniversary and it was perfect in every way! We definitely recommend Gustivo for food, atmosphere and exceptional service.
Was told this was formal dining attire and everyone else was in shorts and casual clothes. Caesar salad had far too much anchovy in a heavy handed dressing. Chicken Parmesan was good. Menu was disappointing. Wait staff was condescending and a bit pretentious. Would never return.
We enjoyed the dinner in our 4th day in Cancun it was amazing experience
Everything we ordered was gross. It wasn't that the food just wasn't very good. It was literally hard to force myself to eat. The staff was very nice, so I didn't want to send anything back, but we ordered several things, and it was all terrible. This is supposed to be one of the nicer restaurants at the hotel, and it looks very upscale, so it was weird that the food was so bad.
La comida deliciosa. El lugar muy agradable y lo más destacado un excelente servicio
One of the best restaurants in Cancun.
What increíble night! With my husband decided to try Gustino Italian Grill, the services sense the beginning until the end was amazing! With the hosts, server, busser well the food in a other level, so nice of the restaurant to have an great table, great jobs guys. Keep going on!
Such a wonderful dinner! The food was delicious. The service, especially our server, Julio, was fantastic. We had live music, a beautiful arrangement of rose pedals on our table, and even some complimentary dishes. It was perfect!
Casi todo bien.....capacitar a la Hostess, asignó una mesa que no era de mi agrado, se lo hice saber y no lo resolvió....hasta que vino un supervisor y amablemente nos hizo caso. Muchas gracias!!!!
The fish was very pedestrian and the vegetables were microscopic. Three peas and the beet were a decorstive paste on the plate. The appetizers were very good however.
They went the extra mile to make our anniversary dinner special
What’s with all the great reviews
This place is only fair
Go to Nizuc Resort- Terrinosa restaurant is a true example of what GREAT is
Clarinet was way too loud. Couldn't hear each other. Food mediocre. Disappointed. Would not return or recommend.
Service was amazing! Out of this world amazing! Never have service like this in my life!
I was worried about doing Italian in Mexico. This place is excellent —. Amazing food and service. Totally recommend.
Incredible venue for dinner. Food, service, environment was awesome. Will be a regular spot for us each year on our Cancun vacation.
Our first time here after about 20 visits to Cancun!!
Absolutely delicious food and superior service. Live horn music was a little loud. We’ll definitely be back on our next trip!!!
Compared to other “upscale” restaurants in Cancun with the same price range this restaurant gets an average rating. The gnocchi tasted doughy the bread was ok. The beef steak was very good but the portion was so so. Although we made reservations a week prior we were initially offered a table in the corner. When we asked why we couldn’t have a better table, we were told “the other better located 5 tables were ‘reserved’.” What was that about? We expected some top notch customers to show up but to our surprise those for whom these other tables were reserved largely showed up in shorts tee shirts and flip flops. Nothing compared to the way we were dressed or the $30,000 jewelry my wife was wearing for dinner. REALLY?
the service and ambiance were great. The cannelloni was a bit "pedestrian".
This was a great experience. We came here for our daughter’s first birthday. The service was top notch, the live music was great as was the food. Couldn’t ask for a better way to cap off our trip. Thank you!
Gustino's is one of Cancun's best restaurants. One of our favorites and we always go there for dinner 3 times during our 2 week vacation. Wonderful Service and atmosphere. Hector and Daniel were are waiters and they made our experience outstanding. Great waiters we will request them on are next vacation!!
We love Gustino's in the JW Marriott - fabulous food and service. This is our favorite restaurant in all of Cancun. The chef's are very creative and the service is outstanding. We will be coming back for a third time during this vacation.
Great food and atmosphere! Very impressive dining and great choices for food on the menu. The service is unlike anywhere else - perfect. I love the cooks they always wave as we leave the restaurant - very friendly.
Server, Abel, was outstanding. Attentive without being overbearing. Honest about food selection. Food was excellent. Well prepared. I got the short rib - outstanding. My husband got the lamb chops. Excellent. My friend got the special fettuccine with lobster. The homemade fettuccini net was outstanding as well. The desserts were great. The ambience was great. Both sax players were outstanding. Everyone was kind and friendly. The one thing not positive was that the wine menu was overpriced. That was the only negative. A bottle of Decoy Merlot that I could get in the US for $20 was approximately $105 USD at the restaurant. Everything else was really done well. Definitely returning.
Absolutely fabulous restaurant 😊
The service couldn't have been worse. The restaurant was not full, yet we received no less than ten apologies when when asked where our meal was. Had to ask for bread, water, desert menus, and much more. A beautiful restaurant and good food was ruined by the really poor service.
Food was outstanding! Taste delicious and presentation was over the top!
The wait staff were friendly and efficient. The food and drinks were excellent.
Thoughtful touches- a rose at the end of the meal and a complimentary starter, pizza appy was yummy main course: Raghu was really good the seafood pasta lacked real flavor. Live music was a nice touch.
Have been here previously so was looking forward to our return visit. This time around, service was a bit off. It is a leisurely meal to be sure but the wait staff wasn't readily available throughout the meal when needed, whether for the extra piece of bread, ordering another drink or pouring a glass of water. One of the dishes was served cold and we even had to wait to find someone to ask to have it reheated as once the entrees were delivered the servers again disappeared. No complaints about the food as each dish was delicious.
Everything was awesome! Food, service, no complaints!
Not impressed, sorry. The sound system had a short in it making the music annoying. The waiter suggested a bottle of wine which we didn't like. Once we picked another one and sent the first one back, our service went down hill. Won't be back.
The service was slow. The ambiance was excellent, the music was good. But the food was very average for the quality of restaurant. We expected better from JW Mariott
Amazing service, food, atmosphere in a beautiful setting. Please do yourself a favour and get here pronto!
Great food, outstanding service. Relaxing vibe w/ love saxophone player. Highly recommend.