Alfredo was excellent!!!! Everyone was so nice and the food was delicious
Really great food and service
Exceeded expectations. Excellent meal and service.
the kitchen was very slow and it took 45 min after ordering just to get an appetizer. Short rib bun was excellent the rest was mediocre. there are better restaurants on the resort property
Staying at the Grand Mayan. It was my 40th birthday, so folks wanted to take me someplace "special". To say this place disappointed would be an understatement.
Food was marginal. The atmosphere dismal (sitting behind the grill.... I reeked of grease the whole night). Service blah.
Only decent bit was the Happy Birthday wish (which my mother had to remind the staff about twice) and the chocolate cake.
Air conditioning was out & very hot evening.
Excelente servicio y la comida es maravillosa
Had a very nice meal here after spending a week at the resort (Vidanta) that houses this restaurant. Menu required some work as there were a lot of unfamiliar items. The waiter did a great job making sure we knew what we were ordering and answering questions. I ordered the Sukiyaki, which was cooked at the table. The food was outside of my normal wheelhouse but must say I enjoyed my meal. Everybody in the party was pleased as well.
Food and athmosphere are both very good. We had the grouper and it was great.
My daughter and I went to Gong for her birthday dinner. We actually own a property at this resort but weren't staying there, so we had very high expectations for the dinner based on our experience at the same restaurant in Nuevo Vallarta. Our experience was quite disappointing. Although they are listed on Open TAble, they were very rude when we arrived and they realized we were not staying st thx resort. They honored the reservation but put us in the corner away from all the other diners. The waiters were barely polite bug no where near as friendly or welcoming as when we've been resort guests. They didn't have one of the two things we planned to order -- didn't inform us of that until after we'd reviewed the menu and waited to order. The food was good but the way we were treated kept it from being a good experience. I meant to contact the resort when I got home but got busy. I will do so now because in spite of our bad experience, we booked it AGAIN through Open Table with my other daughter and had a substantially similar experience two nights ago!! The Manager was far more welcoming once we got through the gate, but the AC was off in the whole building, menu items were once again unavailable and wait service was polite at best. We were planning to stay at the resort in November but will be going to NV instead. Much nicer people and grounds.
Mala experiencia para un restaurante dentro de un desarrollo que se anuncia como "The world most extraordinary beach resort".
Fue un reto ingresar al hotel en automóvil propio para llegar al restaurante. Hubo una falta de coordinación entre los guardias de acceso a Vidanta y el restaurante. Llegue con mi familia al acceso del desarrollo a las 20:30, la reservación era a las 20:45. Como no estábamos en la lista de reservaciones llame al restaurante para avisar que ya estábamos en la entrada y que le indicaran a los guardias que teníamos reservación. Nos enviaron de un estacionamiento a otro pues no éramos huéspedes del desarrollo; del estacionamiento hubo que tomar un transporte interno a otro punto del desarrollo, después cambiar a otro transporte y finalmente caminar como 500 metros al restaurante. Eran las 21:20 cuando entramos al restaurante pero la mesa no estaba lista. Finalmente nos sentamos en la mesa a las 21:40. Después de 15 minutos apareció el mesero por lo que pedimos al mismo tiempo las bebidas y platillos para cenar. Las bebidas llegaron a las 22:10 y los alimentos llegaron conforme los prepararon, aún y cuando específicamente solicitamos que los trajeran al mismo tiempo. El primer platillo lo llevaron a las 22:30 y conforme fueron "saliendo" los demás platillos fue cenando cada uno de los cinco comensales que asistimos. El último platillo llego a las 22:50.
La calidad de alimentos y tiempo del servicio hace que el precio luzca alto, aunque los precios corresponden a un desarrollo "Gran Turismo".
Nosotros hemos estado en muchos restaurantes de primer nivel en diferentes partes del mundo y esta experiencia ciertamente dista mucho de un lugar que se ostenta como de "The world most extraordinary beach resort".
Interesting food choices, appetizers are the best!