Firebirds Wood Fired Grill - West Des Moines

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1. OT

   OpenTable Diner

   Des Moines

   1 reseña

   5.0

   1 reseña

   Comieron en 15 de octubre de 2021

   overall5food5service5ambience5

   Perfect place.

   Report
2. OT

   OpenTable Diner

   1 reseña

   4.0

   1 reseña

   Comieron hace 1 día

   overall4food4service5ambience4

   The Seared Tuna Superfood Salad was amazing!

   Report
3. D

   Denny

   Chicago

   23 reseñas

   VIP
   2.0

   23 reseñas

   Comieron hace 6 días

   overall2food2service2ambience2

   In my opinion, Firebirds quality has declined. We were told upon arrival that we needed to wait while our table was being cleaned, yet the dining area of the restaurant was largely empty while at least four wait staff stood around in the reception area. Four of our five meals were delivered in a timely manner, but the fifth meal was delayed. Finally, the waitress came and told us she had forgotten to place the order for the fifth meal. Four of us were finished eating before the fifth person received their meal. We were given free dessert as compensation but really!!! Finally, three of us had the aged ribeye steak for $32.95 and all three steaks were full of gristle. I grew up on an Iowa beef farm and ribeye should not be this way. I know that we're in the throes of inflation but selling second class cuts of meat is no way entice me to return.

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4. KD

   KellyD

   1 reseña

   5.0

   1 reseña

   Comieron hace 6 días

   overall5food5service5ambience5

   I had ordered surf n turf lobster tail and got shrimp instead and they corrected it and the food was delicious

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5. DS

   DennisS

   1 reseña

   3.0

   1 reseña

   Comieron hace 6 días

   overall3food3service2ambience3

   Overall, we have been very pleased with the lunches recently. We were not happy with the food and service for our Father's Day dinner. I had the salmon dinner which was served with over-cooked vegetables. We did not receive bread and butter until we asked for it after our food was served. The water and iced tea had no ice and we had to ask for our drinks to be refilled. The prime rib was very good, but overall our dining experience was very lacking in our opinion.

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6. OT

   OpenTable Diner

   Des Moines

   2 reseñas

   3.0

   2 reseñas

   Comieron hace 6 días

   overall3food3service1ambience4

   The waitress was terrible, forgot our drink orders multiple times, rarely stopped by the table, took plates away at the end and didn’t ask if we wanted anything else, if we wanted dessert or even if we wanted our check, we just had to sit there for several minutes until we had to stop her and indicated we would like our check. I ordered pineapple chicken and it was really cold and dry and will not be ordering that again, we couldn’t even complain the waitress was never around, the manager even stopped by the table, asked if everything was ok and left before anyone could even respond, it was the worst experience I had in a restaurant in a long time and I use to frequently visit Firebird’s until after last night. I know the review will go on deaf ears and nothing will become of it.

   Report
7. OT

   OpenTable Diner

   Des Moines

   5 reseñas

   5.0

   5 reseñas

   Comieron hace 6 días

   overall5food5service5ambience5

   Great food and service. The prices are a lot higher in the restaurant vs online. You need to update your prices online. Overall it was all delicious! The lemon cake was the bomb.

   Report
8. DM

   DougM

   Hawái

   13 reseñas

   VIP
   4.0

   13 reseñas

   Comieron hace 7 días

   overall4food4service4ambience4

   We were able to be seated outdoors on a beautiful evening. We ordered the ribs and chicken kabobs, which were both very good. I was a little worried service would be poor since we were outside but it was better than expected. Lovely evening.

   Report
9. GG

   GailG

   Región de Washington, D.C.

   5 reseñas

   4.0

   5 reseñas

   Comieron hace 7 días

   overall4food4service5ambience4

   Group of friends gathered for dinner. We had a great waitress and everyone was happy with their food. We felt rushed to free up the table.

   Report
10. BM

    BenM

    Denver

    3 reseñas

    5.0

    3 reseñas

    Comieron en 17 de junio de 2022

    overall5food5service5ambience5

    Great food. Environment.

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11. OT

    OpenTable Diner

    Des Moines

    16 reseñas

    4.0

    16 reseñas

    Comieron en 12 de junio de 2022

    overall4food3service5ambience4

    Had to wait 10 minutes for my wife’s filet to get served after the others food

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12. H

    Hana

    Des Moines

    17 reseñas

    VIP
    2.0

    17 reseñas

    Comieron en 12 de junio de 2022

    overall2food2service4ambience3

    Previous experience was great. This one had us eating in the bar, because there was an unknown wait time on our reservation. The tater tots were over salted. The burger was under cooked. The ribs were just okay.

    Report
13. JR

    JimR

    1 reseña

    4.0

    1 reseña

    Comieron en 12 de junio de 2022

    overall4food3service4ambience3

    The mushrooms were outstanding. The prime rib was average at best. I’ll order the ribeye next time. Restaurant was super busy and noisy.

    Report
14. DA

    DAVIDB

    Kansas City

    1 reseña

    5.0

    1 reseña

    Comieron en 11 de junio de 2022

    overall5food5service4ambience4

    never disappointed at the west des moines location.

    Report
15. OT

    OpenTable Diner

    1 reseña

    3.0

    1 reseña

    Comieron en 11 de junio de 2022

    overall3food4service3ambience4

    Arrived at 4:30 without a reservation and offered only a seat at high top tables in the bar. So we went outside and used open table reservation and waited 15 minutes so we could sit in the dining room. Waiter explained to us that it wasn’t when we arrived that was an issue it would be how long we stayed that would have created the issue with dinner reservations. Ok, I get that. Streaks are great. Love the salad dressing and the service was good and friendly. It is one of the most comfortable restaurants in the city. Next time we will use open table to avoid the hassle. We were out of there by 5:30.

    Report
16. LM

    LeviM

    1 reseña

    5.0

    1 reseña

    Comieron en 11 de junio de 2022

    overall5food5service5ambience5

    Food was great, I had a burger and my date had a steak. The drinks are always on point, and the staff is super friendly. Price is a bit high, but the overall experience is well worth it.

    Report
17. t

    thud

    Des Moines

    1 reseña

    5.0

    1 reseña

    Comieron en 8 de junio de 2022

    overall5food5service5ambience5

    Great service and food. Something you dont find often anymore.

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18. JL

    JohnL

    1 reseña

    3.0

    1 reseña

    Comieron en 8 de junio de 2022

    overall3food3service5ambience5

    Food wasn’t cooked on one dish and part of another order wasn’t brought out and waited 2/3s of the meal before it came. The order where the noodles weren’t fully cooked had shrimp that came with it but was left off the plate when brought out. Most of the food was good but kind of disappointing at those prices. Manager was accommodating and the waitress seemed concerned for our issues. It was my first time there. Not sure if I’d go back anytime soon.

    Report
19. OT

    OpenTable Diner

    Des Moines

    16 reseñas

    4.0

    16 reseñas

    Comieron en 6 de junio de 2022

    overall4food2service5ambience5

    Have always loved going to Firebirds but this time very disappointed in the food. My husband order prime rib. It came over cooked and tuff. Sent back but manager came back and explained they were now out of it and that my husband got the last piece that sometimes is over cooked. Why would you give him that if his request was for medium rare. I also usually get the wood grilled salmon. It came hot and tasted great until I got to the fatter end. It was rare. This is not the first time we have been disappointed and will think twice before going back.

    Report
20. OT

    OpenTable Diner

    1 reseña

    4.0

    1 reseña

    Comieron en 4 de junio de 2022

    overall4food5service3ambience4

    It took quite awhile for our food to come

    Report
21. GK

    GailK

    Des Moines

    4 reseñas

    2.0

    4 reseñas

    Comieron en 4 de junio de 2022

    overall2food2service1ambience3

    This place has gone way down hill. Service was slow and spotty ( but kinda is everywhere). For example, I would’ve ordered another glass of wine but she never came around. My salmon was missing the key lime butter sauce and when she finally brought it, it was cold and congealed vs warm sauce. My steamed broccoli was mushy. My husband got the Smokehouse burger and it looked like it was from the kids menu it was so small.

    Report
22. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Comieron en 4 de junio de 2022

    overall5food5service5ambience5

    One year anniversary from our first date!

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23. MC

    MichaelC

    1 reseña

    5.0

    1 reseña

    Comieron en 3 de junio de 2022

    overall5food5service5ambience5

    The Food was great and the Service was great. Shannon was fantastic.

    Report
24. BL

    BobL

    Chicago

    19 reseñas

    5.0

    19 reseñas

    Comieron en 30 de mayo de 2022

    overall5food5service5ambience5

    Veterans Day

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25. WD

    WDSMPat

    1 reseña

    4.0

    1 reseña

    Comieron en 30 de mayo de 2022

    overall4food5service4ambience4

    We were first-time visitors on Memorial Day. Lovely waitress, Melissa. was cheerful and helpful. Mini-loaf of warm bread and butter was better than most restaurant bread. BLT Salad was especially delicious. My husband had the ribeye; I had the bacon-wrapped filet, and both were cooked perfectly to order. Side dishes were excellent too. Usually I can find some aspect of a meal to complain about, but all good here! Well...maybe a little pricey, but everything has gotten more expensive lately.

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26. M

    1wildMaggie

    Des Moines

    2 reseñas

    5.0

    2 reseñas

    Comieron en 30 de mayo de 2022

    overall5food5service5ambience5

    Best salmon and reasonably priced. Service great, was not a busy time 1:30. They had a free meal for military, veterans. Love the cuisine. Reservations for 2.

    Report
27. AH

    AnnahH

    Des Moines

    1 reseña

    5.0

    1 reseña

    Comieron en 30 de mayo de 2022

    overall5food4service5ambience5

    The pineapple chicken kabob was the only issue with our experience this time. They only give you one and it's pretty small. One side with it. Wasn't really worth the $15.50 paid for it in our opinion.

    Report
28. J

    Jeff

    Des Moines

    1 reseña

    4.0

    1 reseña

    Comieron en 28 de mayo de 2022

    overall4food4service5ambience4

    Great place to grab dinner. Easy to get reservation and only 5 minutes from our home.

    Report
29. MB

    MaryB

    1 reseña

    5.0

    1 reseña

    Comieron en 28 de mayo de 2022

    overall5food5service5ambience5

    We have eaten at Firebirds many many times and have yet to be disappointed. We were there celebrating my birthday so I had a surprise dessert at the end of our dinner. Our server was VERY attentive and personable.

    Report
30. OT

    OpenTable Diner

    Kansas City

    1 reseña

    2.0

    1 reseña

    Comieron en 26 de mayo de 2022

    overall2food3service1ambience4

    First waitress came by and took our drink order. Then after about a minute another waitress came over and said she was taking care of us. When we said a different waitress has already been by, she said the other waitress’ shift was up so she was taking over. Re-took our drink order. Brought the drinks, took our dinner order, then we pretty much never saw her again. Other staff brought our food. They are just fine. Got our drinks and any other request. Still no waitress.. We waited so long for the check that we all left except my husband. Took another 15 minutes (after we waited 20+mi ). So disappointing. It was a special occasion and the terrible service was a huge damper. We always go to Firebirds for special occasions, we will never go back. Food was not as good as usual either. I could have overlooked that, but the service was so bad, we won’t go back. Not worth it.

    Report
31. AM

    AmandaM

    1 reseña

    3.0

    1 reseña

    Comieron en 25 de mayo de 2022

    overall3food3service3ambience4

    The atmosphere is beautiful, but the food was lacking. Everything tasted very generic, I was expecting more flavor and better plate presentation. For a $35 steak, I should want to eat the entire thing, after a few bites I was just unimpressed.

    Report
32. KD

    KendallD

    Des Moines

    2 reseñas

    5.0

    2 reseñas

    Comieron en 22 de mayo de 2022

    overall5food5service5ambience4

    Great service from Kate and food was fantastic!

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33. TJ

    TodJ

    Des Moines

    1 reseña

    1.0

    1 reseña

    Comieron en 21 de mayo de 2022

    overall1food1service1ambience1

    I don’t really know how to rate everything since we left before we could order. After being seated we waited for 15 minutes and nobody came to our table to take any order or even bring us water so we left. They weren’t even very busy. Very disappointed. In the past the food has been good though.

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34. RL

    RickL

    Des Moines

    6 reseñas

    5.0

    6 reseñas

    Comieron en 21 de mayo de 2022

    overall5food5service5ambience5

    Always have had great food and service. One of our favorite places to dine when we want a good sit-down experience.

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35. OT

    OpenTable Diner

    Des Moines

    5 reseñas

    5.0

    5 reseñas

    Comieron en 15 de mayo de 2022

    overall5food5service4ambience5

    Nice night out with family.

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36. OT

    OpenTable Diner

    1 reseña

    5.0

    1 reseña

    Comieron en 15 de mayo de 2022

    overall5food5service5ambience5

    Great customer service

    Report
37. s

    sd69

    Minneapolis

    3 reseñas

    VIP
    5.0

    3 reseñas

    Comieron en 13 de mayo de 2022

    overall5food5service5ambience4

    Came in for our daughter's graduation - our server Nathan D. was wonderful! Food was delicious & our family was impressed with how amazing it was!

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38. TM

    TimM

    1 reseña

    5.0

    1 reseña

    Comieron en 12 de mayo de 2022

    overall5food5service5ambience5

    Great place to eat!! On the higher price end, but worth it. Staff was incredibly polite, with the perfect service.

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39. JB

    JenniferB

    1 reseña

    5.0

    1 reseña

    Comieron en 10 de mayo de 2022

    overall5food3service5ambience5

    I have never had a bad meal there, until last night. The potatoes were cold and the chicken was just ok. Zach approached us as we were about to leave and asked how everything was. I assume he was a manager. He was great and took my meal off, even though I was fine paying for it. I told him that we have always had amazing food and just chalked it up to an off night. Anyway, we will definitely be back, but maybe not the night after a big holiday like Mother's Day.

    Report
40. OT

    OpenTable Diner

    Des Moines

    1 reseña

    4.0

    1 reseña

    Comieron en 8 de mayo de 2022

    overall4food4service3ambience4

    Our waitress was not very attentive. We had to flag her down for refills. All of our food was spicy even though none of it was listed as spicy on the menu so we needed a lot of refills. We ordered the lobster queso. The queso was amazing, but the house-made chips we so oily they were inedible. We sent them back and they replaced the whole dish for us. The second was better, but still not great. I’m the end, they did not charge us for the appetizer. The best part of the meal was the dessert - the cheesecake was amazing!

    Report