As we were sat they asked about allergies and twice someone came around to ask. The person joining me is allergic to shellfish. Then they presented us with a “upsell” of all shellfish after they just asked. Lobster & crab etc to the table, they presented and read/described menu only to one guest. And not the table. Also suggested the most expensive bottle of wine when asked. You should give a variety of options. We felt consistently as if we were trying to be upsold. Artichoke was undercooked while octopus was over cooked. Entree was great and portions are large. Ordered a gin and tonic and noticed multiple tables ordered it with a strobe light and cool way of presenting it with flashlight hence why we ordered it. They brought it to the table & told us drink it when the smoke settles... no light. Just dropped it off basically the presentation wasn’t what we expected from server. Ambiance was fun and lively but disappointed in my service and experience overall.
Arca is a beautiful restaurant in a Jungle setting with an open kitchen. The dishes are innovative and beautifully plated and full of fresh and interesting flavours. I would recommend Arca for someone who is looking for a unique dining experience and unusual cuisine. Portions are not large and pricing is usual for the nicer restaurants in Tulum. Overall a very nice restaurant with good food.
We went for our Honeymoon, the ambience is nice as are the people. The vegan / veg options were interesting!
Gorgeous restaurant! Energetic environment and a welcoming staff. Food and cocktails were delicious. Only thing was courses came out a little too fast but other than that it was a perfect evening and a perfect spot to celebrate our anniversary!
Excelente no basta para describir nuestra experiencia, la comida estuvo increíble.
Tuvimos un Magnífico servicio ofrecido por Khalid.
Amazing food! Wonderful vibe!
Best place in town to have an amazing dinner. One more time we enojoyed so much our visit.
Quite possibly the most unique - and one of the best tasting - restaurants I have ever been to. Although it's a tourist town where most diners are likely not from the Tulum area (or even Mexico), the wait staff made us feel right at home and spoke English in a really elegant way, where they would describe drinks in dishes in very creative terms that you don't hear often in the US. Arca's staff really is the crown jewel. Most people point out the excellent food (which it most certainly is) or the unique setting (out in the jungle), but it's the people running the operation that need to take the credit here. The cooks, waiters and waitresses, bar staff, managers, greeting staff and everyone else involved are the reason Arca is so good. Anyone can build a restaurant, but it takes people who believe in that restaurant to make it successful - and that's exactly what Arca is all about. The passion for food, family and good memories... why else would you dine out? Arca is simply one of the best places I've ever eaten at, and while I may never return to Tulum, this memory will be with me always.
Outstanding experience. One of the best meals we’ve ever had. We will be back to Tulum just to have that shrimp sauce/broth one more time ;)
They sent out a complimentary avocado mousse cake that was delicious!
Mosquitos and no confortable to be with mosquitos food good and service very nice
Amazing dinner and worth the splurge! We ordered two apps and one entree and had more than enough to eat.
The sweet potato empanadas with shrimp were incredible. We both closed our eyes to let the flavors meld in our mouths. The margaritas were unique and delish! Can’t wait to come back in future trips.
Everything here was absolutely fantastic. Wish I could have came back one more time.
Amazing service, lovely cocktails and outstanding food.
Thank you! Hope to see you guys very soon!
This is hands-down one of the best restaurants I've eaten at. The food is absolutely exceptional, the staff is engaged and friendly. They also seem to really care about the food they're offering you. The cocktails were phenomenal and the music was amazing (my girlfriend and I were constantly shazaming). Couldn't recommend more highly for a date night.
Simply put, this was one of the best meals we’ve had in a long time. Service was wonderful. The vegetables were treated with respect, the proteins were cooked perfectly, and the cocktail was awesome!
We had our very best meal in Tulum at Arca. After a bit of confusion over table availability (impending rain, etc,), our service was friendly and very well-informed. Our server spent plenty of time with us, and helped us choose a wonderful, complementary selection of dishes. The best: the sea urchin ceviche, served in a half mandarin. It was the most delicious and imaginative dish I’ve had in years. Overall, a great experience. Oh, and while we enjoyed Hartwood, we had a more transporting experience at Arca...
Is it pricey yes is it unique yes is it worth it -totally Had the green bean starter -I find if a place does a simple well you're in good hands & it was divine. Coconut confit fish was delicious. The avocado mousse cake was the best dessert I've tasted-ever! Cocktail are as good as the food. Service was on point & friendly right from the front desk to the fab Khalil & all the other staff with whom I interacted. Don't be afraid to asked for menu recommendations when ordering - I'm sure this added to my experience.
This is a MUST if you're visiting Tulum. The place is beautiful and food was perfectly cooked and very nicely presented. I was surprised though, by not being warned for the spiciness of a dish. I am used to eating hot & spicy dishes, but my girlfriend is quite sensitive in this manner. So if you too are sensitive to spicy food, be sure to ask your waiter!
Service was great. You can tell the whole personnel is well aware of what they're serving and are very attentive to making sure you have everything you need to enhance your experience. Every dish is explained as it's brought to the table and they make sure to have your opinion once you're done.
I would recommend to arrive during the first servings. We got there with a 10:15pm reservation (last serving of the night) and we were rushed to order and they had already ran out of some of the dishes in the menu. After dessert (which was an incredible avocado pastry) we were moved to the back bar since the restaurant was closing. So, definitively arrive early, but don't miss on this incredible experience. We visited some of the top restaurants in Tulum and Arca was by far our favorite.
Toman el dólar 3 pesos menos que lo que está actualmente y cobran cosas de más . La comida es pretenciosa . No regreso.
Incredible from start to finish. One of the top 5 meals of my life.
We came here 2 years ago for my birthday and had the most incredible experience. We were so excited to come back! However we were fairly disappointed with the service. Our original time was pushed back an hour due to “construction” as they had a private event - which was fine. However when we got there they sat us at the bar for an additional half an hour and it was only until we went and asked to be seated did they seat us. So we weren’t seated until 1.5hours after our original booking. Then it took an additional 15 mins for the menu to even come. The food is still outstanding but our overall experience was extremely average.
The food here was great but we were very disappointed in the service for 2 reasons:
1/ I asked for sparkling water and my companion asked for still. The server tried to talk us out of it, saying they were "big bottles" and we should share. I don't ever appreciate being told to change my choice, and even less so when I'm paying for the privilege of these "large" (22oz) water bottles at 2.50 a pop.
2/ The wifi was down and they had a hard time processing my card. We waited nearly an hour for the machine to work and weren't even offered an apology or anything. I somewhat jokingly asked the manager for shots and he just shrugged his shoulders. Considering the wait and inconvenience I thought there was something the management could have done, like offer us a drink while we waited or at least comp the water they tried to convince us not to order.
Would I go back? Yes, but I would call ahead to make sure they can accept cards and I would sit at the bar to avoid interacting with the servers.
Our dining experience included the following: Sourdough bread and butter appetizer and the tomato salad appetizer (very delicious). The salt that accompanies the sourdough and butter was definitely a nice touch. Suckling pig and octopus for large plates. The octopus came with a purée of lentils and crunchy lentils. The suckling pig came with a cucumber (made into a “pasta”) and mint sauce (to me this was a great palate cleanser for the rich flavors). We recommend the Har Mar Superstar as the cocktail (although I’m sure they are all delicious). Overall, we were very pleased with this dining experience. I would recommend to apply bug spray on your feet and legs prior to dining. Thank you Arca for making our vacation to Tulum extra “foodie” special!
We came here for dinner on vacation. Food was excellent just thought it was so weird that we were basically the only people there. It was probably the timing though. Maybe 6:30pm was too early? Ha if you do make your way to ARCA the soft shell crab tacos are a MUST. My mouth is still craving those tacos
ARCA, like most of the upscale restaurants in Tulum, is a very thoughtfully designed outdoor restaurant & bar. It looks special and like somewhere you would want to spend an evening with friends or family/a loved one. Nestled under natural coconut trees and "party" lights (what we call all outdoor hanging lights), it is charming to say the least. It is a very beautiful place.
The welcome/hostess staff was laughing/smiling and friendly, the waitress was beautiful, polite, knowledgeable and professional while answering all questions and getting everything delivered accurately and timely. The dishes were excellent - the local fish of the day with some sort of shaved coconut salad that paired perfectly together and the Lobster dish - preceded by a bone marrow app that was presented nicely but is an acquired taste - we love trying new things and this checked that box.
It poured down rain during our main course which sent everyone scrambling to the limited covered seating, but the staff handled it like seasoned veterans and made accommodations for all patrons. The chef came out of the outdoor kitchen to greet the patrons during the rain storm and was awesome.
Note that it is cash only, but since most of the ATMs had been confiscated/shut down by the local govt, they allowed credit cards the night we were there. With a cocktail, app, main course and a glass of wine for 2, it ran around $130 usd including tax and tip.
Nice place, nice staff - would return.
Bomb diggity food