The food here was great but we were very disappointed in the service for 2 reasons:
1/ I asked for sparkling water and my companion asked for still. The server tried to talk us out of it, saying they were "big bottles" and we should share. I don't ever appreciate being told to change my choice, and even less so when I'm paying for the privilege of these "large" (22oz) water bottles at 2.50 a pop.
2/ The wifi was down and they had a hard time processing my card. We waited nearly an hour for the machine to work and weren't even offered an apology or anything. I somewhat jokingly asked the manager for shots and he just shrugged his shoulders. Considering the wait and inconvenience I thought there was something the management could have done, like offer us a drink while we waited or at least comp the water they tried to convince us not to order.
Would I go back? Yes, but I would call ahead to make sure they can accept cards and I would sit at the bar to avoid interacting with the servers.
Our dining experience included the following: Sourdough bread and butter appetizer and the tomato salad appetizer (very delicious). The salt that accompanies the sourdough and butter was definitely a nice touch. Suckling pig and octopus for large plates. The octopus came with a purée of lentils and crunchy lentils. The suckling pig came with a cucumber (made into a “pasta”) and mint sauce (to me this was a great palate cleanser for the rich flavors). We recommend the Har Mar Superstar as the cocktail (although I’m sure they are all delicious). Overall, we were very pleased with this dining experience. I would recommend to apply bug spray on your feet and legs prior to dining. Thank you Arca for making our vacation to Tulum extra “foodie” special!
We came here for dinner on vacation. Food was excellent just thought it was so weird that we were basically the only people there. It was probably the timing though. Maybe 6:30pm was too early? Ha if you do make your way to ARCA the soft shell crab tacos are a MUST. My mouth is still craving those tacos
ARCA, like most of the upscale restaurants in Tulum, is a very thoughtfully designed outdoor restaurant & bar. It looks special and like somewhere you would want to spend an evening with friends or family/a loved one. Nestled under natural coconut trees and "party" lights (what we call all outdoor hanging lights), it is charming to say the least. It is a very beautiful place.
The welcome/hostess staff was laughing/smiling and friendly, the waitress was beautiful, polite, knowledgeable and professional while answering all questions and getting everything delivered accurately and timely. The dishes were excellent - the local fish of the day with some sort of shaved coconut salad that paired perfectly together and the Lobster dish - preceded by a bone marrow app that was presented nicely but is an acquired taste - we love trying new things and this checked that box.
It poured down rain during our main course which sent everyone scrambling to the limited covered seating, but the staff handled it like seasoned veterans and made accommodations for all patrons. The chef came out of the outdoor kitchen to greet the patrons during the rain storm and was awesome.
Note that it is cash only, but since most of the ATMs had been confiscated/shut down by the local govt, they allowed credit cards the night we were there. With a cocktail, app, main course and a glass of wine for 2, it ran around $130 usd including tax and tip.
Nice place, nice staff - would return.
Bomb diggity food