Acapulco - Downey

Reseñas de Acapulco - Downey de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable

   Los Ángeles2 reseñas

   5.0

   Comieron en 16 de julio de 2023

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Me encanta ese lugar, y sobre todo cuando nos atienden Magali y Elíseo …el “Tigre“. Del bartender 😋😚
   

   Acapulco - DowneySe respondió el 5 de agosto de 2023

   Dear Guest, We can’t thank you enough for your kind review of great service with Magaly Y Eliseo @Acapulco Downey We look forward to seeing you again soon for some refreshing Margaritas & Hot sizzling fajitas! Sincerely, Gustavo Plascencia, Sr. Director of Operations
   

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2. OT

   Comensal de OpenTable

   Los Ángeles2 reseñas

   5.0

   Comieron en 12 de junio de 2023

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excelente servicio, la mesera Magaly es muy atenta y respetuosa 🦋
   

   Acapulco - DowneySe respondió el 18 de junio de 2023

   Dear Open Table Guest, We are happy to hear you had a great experience with Magaly's great service at Acapulco Downey! We highly value your input and encourage you to let us know more details about your experience with us. Please come join us for some sizzling fajitas and some delicious Margaritas again soon! Sincerely, Gustavo Plascencia, Sr. Director of Operations
   

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3. SD

   SammyD

   Los Ángeles1 reseña

   5.0

   Comieron en 21 de noviembre de 2021

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excellent food and waiter service. Excelente servicio de comida y meseros muy atentos en todo momento.
   

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4. OT

   Comensal de OpenTable

   Los Ángeles1 reseña

   5.0

   Comieron en 5 de mayo de 2021

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Cinco de Mayo
   

   Acapulco - DowneySe respondió el 10 de mayo de 2021

   Thank you for coming to celebrate with us! - Acapulco Team
   

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5. MH

   MariaH

   Los Ángeles1 reseña

   5.0

   Comieron en 20 de marzo de 2021

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excelente servicio de parte de Diana, smut amable y servicial
   

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6. YL

   YazminL

   Los Ángeles1 reseña

   5.0

   Comieron en 14 de marzo de 2021

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excelente servicio, la comida a un precio muy accesible. Las meseras muy amables y un buen ambiente
   

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7. OT

   Comensal de OpenTable

   Los Ángeles1 reseña

   5.0

   Comieron en 19 de febrero de 2021

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Cumpleaños
   

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8. OT

   Comensal de OpenTable

   Los Ángeles3 reseñas

   5.0

   Comieron en 31 de julio de 2020

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Perfect ambience
   

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9. G

   Gale

   Los Ángeles1 reseña

   1.0

   Comieron hace 6 días

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   Made a reservation for 5:45pm , seated at 6:30pm . No menus - had to share . No AC and no fans other than one back door open. It was a busy weekend but they could’ve planned better or at least made sure there were fans circulating the hot air since the AC was not working
   

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10. J

    Jacob

    Los Ángeles1 reseña

    1.0

    Comieron hace 7 días

    1. Global 1
    2. Comida 1
    3. Servicio 1
    4. Ambiente 1

    Subject: Horrible Mother’s Day Experience — Request for Immediate Attention and Compensation Dear Acapulco Management Team, I’m writing to express my deep frustration and disappointment regarding an unacceptable experience my family and I had at your [insert location, e.g., Montebello] location on Saturday, May 10 — a day meant to celebrate Mexican Mother’s Day. We arrived at approximately 6:35 PM and were seated around 7:05 PM. From that point forward, we received only water, chips, and one round of drinks — and then were left completely unattended for well over an hour and a half. During this time, no food was brought to our table, and no staff checked in with us or offered updates. Meanwhile, we watched larger parties (6–10 people) who arrived after us being served full meals before our table of just four. What was supposed to be a special dinner for my mother turned into a deeply frustrating, embarrassing, and upsetting experience. We eventually left without ever receiving our food. We didn’t complain at the time because we were so fed up and just wanted to leave quietly, but the more I think about it, the more wrong it feels. We understand busy nights happen. But ignoring a small table on Mother’s Day while serving larger ones first is unacceptable, and this experience has made us question whether Acapulco values its customers at all. At this point, I believe the right thing would be for Acapulco to offer a full complimentary meal or gift card for my family as compensation for the time, energy, and emotion wasted on what should have been a meaningful evening. I’ve also shared this experience publicly on Yelp so that others are aware of how poorly we were treated. I hope you take this opportunity to do the right thing and show that customer experience actually matters to your company.
    

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