OAKS Restaurant & Bar
I went with a group of 8 and had to pay 10% surcharge and the deals are not correct on there website so I cost me alot more than expected
Hi Alice, Thank you for taking the time to leave us a review. While I understand you were disappointed that we no longer do our Beer and Burger offer after you pointed out that it was still mistakenly advertised online we did in fact honour the deal so I am not sure how it cost you more than you expected? We do also put a discretionary 10% service charge on tables of 8 or more which is optional if you had requested it was removed we would have happily done that. Thank you again, Chris
not good veggie options, also boyfriends pork belly wasn't very nice for him to eat was very chewy not crispy as the crackling should have been
We travelled from Derby for an 18th birthday meal and I must say it was worth the journey! Staff were very friendly and the food was amazing. We all chose burgers from the menu and they were cooked excellently. The price of the alcoholic drinks was very reasonable and we were happy with all portions of both food and drinks !! We will definitely be back soon, thankyou.
Hi Beverley, Thank you so much for your amazing review, we're so glad you enjoyed your visit and the food! We hope to see you back in OAKS very soon! Thanks again, Chris
Our food was cold, food was missed off the order, the potatoes where really hard. The beef was very very rare, my food was swimming around in blood. I don’t mind pink meet but I couldn’t eat any off it. I did tell a member of staff they said they would do what they could but I should of told them sooner. Nothing was done £50 meal for 2 adults and a child the child’s dinners are not for little ones at all.
Hi Tamlap, Thank you for taking the time to leave us a review. I am extremely saddened to hear how disappointed you were on your visit. It definitely sounds like we were not good enough on this occasion and I will be investigating why we were no able to resolve your issues at the time which should not have been a problem. I will also be passing your comments on to our kitchen team so they can make sure there is not a repeat of your experience. Thank you again, Chris
Staff were so friendly and checked everything was okay more than once .. on the ball with everything ! Definitely will be going back
Hi Ellie, Thank you so much for your lovely review! It's so good to hear that you had such a great experience at our restaurant. We hope to see you again very soon. Chris
I had heard mixed reviews however, wanted to give it a go to treat my dad for Fathers Day. Unfortunately, we all left feeling a little disappointed. The food was mediocre, didn't have much special, wasn't a taste sensation! Ambience was lacking, very little in a sense of atmosphere... Waiting service was OK, was served the wrong burger, but was handled efficiently. That aside, I left feeling very deflated and not like had treated my Father to anything special.
Hi TaPa, Thank you for taking the time leave a review of your visit. I'm sorry to hear you were so disappointed by your experience at OAKS. I will be passing your comments on to our kitchen team as I want to ensure we learn from your feedback. Thank you again, Chris
Our server bobby was great, Sunday roast is exceptional, highly recommend
Hi Elizabeth, Thank you so much for your feedback! It's fantastic to hear you had such a great time. I will pass your comments on to Bobby who I am sure will be delighted. Chris
Both of our orders were out of stock. Stupidly overpriced gin - £10.50 for a double is just a bit silly in a restaurant like yours. There was a set menu advertised on the website which wasn’t offered to us. Our waiter is the only reason the experience wasn’t terrible. Food was ok but not worth the money that was paid. Would not go back.
Went for Sunday roast at 1 on a Sunday, it was fairly empty about five tables in use, service was excellent food was very nice but the beef was wafer thin, but plenty full. I myself would sooner have a thicker slicers of the same weight of meat, so it makes it feel more like a proper dinner, but overall very nice. Ps where was the stuffing?
One steak massively undercooked and the other one over cooked, once fed back to the front of house staff during check backs, nothing was done.
Fantastic food!!! Great service and will definitely be going again
Outstanding food, great value, top service. Would recommend
The food is very nice. The chips are outstanding. Sadly on our Sunday lunchtime visit a lot of things were “off” the menu including the fish of the day and roast pork. My husband was fortunate to get the last portion of ribs and the advertised flavoured tonic for my orange flavoured gin was substituted with plain tonic water. Service was good and the atmosphere was pleasant
Overall my meal was fine/good. What I was most disappointed in was choosing the place in part because of the large gluten free menu but on ordering the person concerned was told they could probably do them some chicken and vegetables. If you don't cater for gluten free just remove it from the website, it's a bit misleading.
Hi SamuelB, I'm sorry you were so disappointed by your visit. I just wanted to clarify we do have a separate gluten free menu that is available on all days and has a large range of options. It sounds like from your review the individual was ordering a sunday roast. All our roasts (Beef, Chicken and Pork) are gluten free except for the gravy. Not sure how this confusion arose. Kind regards, The OAKS Team
Very bad meal at this restaurant, booked for Sunday lunch to be told on arrival they had sold out of Sunday lunches, went on to order the rump steak to be told they’ve also run out, not a good start! I then order the mac & cheese which was the blandest thing I’ve ever tasted! My parter had a sirloin steak (way over priced) which was tough, and only come with almost raw chips! Very bad meal I would not go here again, the lady did knock the mac & cheese off the bill as I hardly eat any! But I would not recommend this place to anyone!!
Ran out of beef for Sunday lunch. Then didn't have a starter available, returned desert due to it being uncooked....steer clear
Im sorry to say but this was a terrible experience. Our friends haven't been out for months and we treated them to what we thought would be a yummy steak. The meat was bad quality and very chewy, the mac and cheese didn't taste like cheese and there was a huge variety of foods on the menu. Will never be returning.
We arrived our table was ready, no problem to the waitress to change our table as there was a draft, prompt placing of drinks and food arrived without too much of a wait. Food was delicious and enjoy our evening with great friends celebrating our 25 th wedding Anniversary’s. House red was very nice and bill wasn’t too much ch of a shock either .
We went on a Sunday at 6pm so it wasn’t very busy at all but there was still a lovely feel to the place. Our waitress was attentive and personable, and the food was tasty and excellent value. Will definitely be returning soon!
On arriving we were shown to a table and asked if it was ok when we asked to move to another table
we were told the one we were at was the only one available.
starters - scotch eggs uncooked meat, spare ribs cold, prawns good
main courses - fish was told it was a whole fish but came in two fillets under seasoned, rib eye steak good,
pulled pork burger good
sides - salads best thing about the meal , chips portions quarter full of small burnt bits
on leaving the table which we had asked to move to had still not been occupied
Really nice food, good atmosphere and very good service!
The restaurant was nice, good music and the food wasn’t bad. However it is probably the worst service I have received in a restaurant. The waitress was really good however was clearly understaffed as she had to wait on pretty much every table in the restaurant on her own. Food took a very long time.
The Oaks has always been fantastic, however on Wednesday 13th February, there was a shortage of Wine and two selections requested were not available, this was the same with Gin.
Cheese on Toast starter was very different to what we have had previously and the cheese was solid in the bowel rather than gooey.
All steaks (for all 7 diners) were very undercooked. Our orders ranged from Medium/ Rare to Medium/ Well however all steaks were Rare- Blue and very bloody.
Very poor service - didn’t bring our drinks over after ordering (had to go to the bar 30 minutes later to collect them). They forgot our sides we ordered and no one came over to check how food was so we sat there for another 15 minutes trying to get someone’s attention. Wouldn’t recommend
Service was OK though it was surprisingly quiet and didn't need to book anyway. Food was good value for money though both myself and partner felt unwell for a few days after and therefore wouldn't return or recommend
First time eating here, I would definitely recommend oaks. Staff, food all great
Great ease of booking online, staff very friendly, food good value portion sizing good, cocktails was nice
Service was slow considering the restaurant was pretty much empty.
Main course was nice and tasty, we really enjoyed that.
We ordered 3 of the same desert and one came out half the size of the others. When we asked the waitress why it was so small compared to the others we were advised that it had dropped (it was a fondant) and they went to their sister restaurant next door for a replacement. It would have been nice being told what was going on / given the option for a different desert rather than just being given a tiny thing compared to the other / be told why we waited nearly 45 minutes for desert. We had to ask for it to be taken off the bill as well.
With regards to making the booking, I booked online and noted that we would have a push chair. When we arrived we had a great corner with plenty of space for the push chair and to eat. It was nice that this attention to detail taken.
The service was very good , food great , maybe a little more we completely finished the 2 platters .
Visited here with a group for Christmas dinner.
Service was very friendly and the restaurant is well designed.
Unfortunately, the food is pretty basic. Burgers, chicken & chips, steak & chips etc.
It is not over-priced, quite fair pricing really. It just seemed disappointing as the décor and look & feel of the restaurant was so premium and foodie, but the food itself was quite basic.
Nice staff and idea for a restaurant, food just doesn't match the experience.
Really enjoyed the food. Cool place. The steaks and wine are excellent.
6 of us had steaks & food portions were small, basic & imo overpriced. Drinks service was slow considering the restaurant wasn't busy at 1830hrs. Staff were polite & pleasant throughout.
Won't be rushing back as better alternatives are available in Notts bustling city centre.
Arrived with a party for seven at lunch. Despite not being busy, they forgot to process the order for one person. Took an extra 10 minutes for their food. Great response though, initially offering a free drink and then making that meal free without us complaining or asking for it. Nicely remedied. The food was nice too
lovely Sunday lunch when my family came to visit, which was suitable on a student budget but with high quality food and service. The atmosphere and general ambience of Oaks was a lovely break from city/student life. Would highly recommend the freak shakes and Sunday dinner.
Excellent service but I don’t think my macaroni cheese was actually macaroni - looked more like pasta in cheese sauce, which was disappointing.
The food was nice, however it was cold. We have to call someone over to take our drinks order then the same again to order food.
Went for a date night and the food was delicious and service was great all staff are friendly thourghly enjoyed the evening
From the 4 meals 1 starter never arrived and had clearly been forgotten, and arrived at the table as everyone had finished theirs with apologies, I understand this happens from time to time, however it was clearly rushed and was burnt and inedible. An alternative of prawns was brought but these were really overcooked. When my friends steak arrived it was rare and not medium rare and had to be returned. Just seemed to be chasing their tails but the restaurant wasn't that busy.
All other meals were nice.
Top place! Highly recommend!Food is amazing,good wine and beers selection.Amazing style and design.Only one issue for the management tables are not stable )))))
Great setting for an anniversary meal, lovely setting and great food.
The staff were really attentive when we arrived, and we're thoughtful enough to provide us with a free dessert to share with a "happy anniversary" message.
The only downfall was how long it took for us to pay the bill. There was a very long wait and we were ready to go.
But overall, would certainly recommend.