Charcoal Steak House
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Contact tracing information collected
Great food, service and ambience even during the "covid-19" period.
It was the last night open before lockdown.
Our server (Sarah) was fantastic - friendly and very attentive to our needs. The atmosphere was a little bit loud at times despite not being very full. (COVID restrictions).
Great food & great service as always
Food was delicious, staff is attentive
My family and I are long-time customers of Charcoal Steak house, and all the Charcoal Group restaurants. All of them, and the Charcoal in particular, are top notch places to eat on every level. I have never regretted a decision to eat there. Don’t think twice. Just do it!
Charcoal consistently offers what is expected. Good food, nice atmosphere, service that is efficient yet not pushy. They know when to deliver your dinner experience.
The food is done right, good value.
For the time we are in with covid and all it was worth it
Great chef with a great menu! It’s our favourite date night restaurant. The staff is wonderful and the atmosphere is very enjoyable.
Charcoal is and has been my favourite place in the city - service, ambience and food quality always superb!
Service was incredible. Beautiful restaurant. Food was kinda blah and lacked seasoning. Veggies were super undercooked. Steak was grisly..
Excellent service. Had a great time with my wife.
An excellent steak dinner! Our waitress was excellent- friendly, knowledgeable, delivered food in a timely fashion. A lovely quiet place for celebrating a 50th birthday. Highly recommend it!
First time going... and have to say exceeded my expectations. Hubby has high standards for his steak so I got him the wagyu steak and he is still complementing it. Thank you for the great service and the delicious food... definitely get what you pay for! Can’t wait to come back again
The staff at Charcoal were very accommodating for our birthday gathering of two. The food was outstanding!
We barely saw our server, took forever to even get our first drink, appetizers were cold, chicken for the main course was overcooked. Also took a very long time for the kitchen to bring out a little dessert to celebrate my boyfriends birthday. Pretty disappointing, I was excited to take him here for his birthday.
Thank you again charcoal group for the great experience.
We had another fantastic evening at dinner.
Special thanks to Cathy, Emily, and Whitney for making it an unforgettable evening.
The food was great and the service was phenomenal as always.
The Hands On Boys!!!
Our meals are always fantastic at Charcoal!
Thank you Charcoal group for another great experience!!
We sat at the bar tonight and our bartender Whitney was nothing but amazing.
The food was great as always!!
The Hands On Boys!!!
My girlfriend absolutely loved the Tetrazzini. But I ordered the wagyu steak and asked for it rare. It was much more medium than rare which kind of ruined it for me considering the steak costed $90. Overall still great!
As always, Charcoal Steak House is a great experience! One of our favourite places.
No complaints at all. Food and service was superb. Value and atmosphere was amazing.
The experience was ok. Not what I have come to expect from the Charcoal Group. Service was lacking as we waited a long time for a drink order to be taken.
The food was ok small portions and the bowl was missing things stated on the menu. I had to wait and ask for those items afterwards.
I know things are very different right now but it was a rather lack lustre experience that I am not used to with the Charcoal group of restaurants.
I ordered charred on the outside, medium rare in the middle, but got just medium rare. To be fair, I did not mention out to the server, so I really didn't give them a chance to remedy the situation (as I'm sure they would have).
I’d like to acknowledge and send out a thank you to the staff at Charcoals steakhouse in Kitchner for the great experience we had last night.
The food was great and the service was top notch!!!
Thank you all and can’t wait till next time!!!
The “Hands On” boys
My family and I went to charcoal steakhouse today for the first time. We had five people and on short notice they set up two tables to accommodate all of the guests since the covid rules only allow four people at one table. We got there 15 minutes late and only had a 1.5 hour time slot. We were accommodated and given until 3:00 p.m. which was great. The service was impeccable and the food was amazing. I had the butternut squash ravioli and it was very flavourful. I also tried the rattlesnake cocktails which was very tasty. I was also very surprised to see how reasonable the pricing was. The server also overheard that it was my birthday and brought over a dessert. I would give this experience a 10/10 and I would definitely recommend going here.
Food was great, but took along time to be served. Also, the dessert didn’t come with everything described on the menu. The waitress said that part wasn’t made and offered no substitution, but charged full price.
Food was great,
Service was phenomenal!!
Good food, good drink and good hostess. Always a great place to eat and drink with good company.
It is very nice to be able to go back to a real restaurant with my spouse, to enjoy a great steak and a glass of wine; to enjoy the attentive service and the beautiful environment after months of lockdown.
Worked out great. Lovely experience.
My partner and I booked a reservation at the Charcoal Steakhouse to celebrate my birthday. The staff was friendly and attentive, the restaurant was clean and it was clear that COVID procedures were being followed. There was sanitizer available throughout the restaurant and patrons were spaced out further than the 6ft minimum requirement.
We both ordered medium rare filet mignon and it was cooked to perfection. The staff even delivered dessert with a candle for my birthday.
I highly recommend dining at The Charcoal Steakhouse if you’re looking for great food and a great dining experience.
We felt very safe. Every protocol is being followed. An outstanding experience! Our meals were delicious and the server was very attentive.
Always a pleasure dining here
Charcoal Group always knocks it out of the park. This is our go to for special occasions, happy hour and anytime we are craving a great steak. Been going there for 30 plus years and have never been disappointed.
Best fine dining in town. Thanks for a wonderful meal
food was high quality as is usual for The Charcoal, server was pleasant and prompt.
We, the 23rders, have had dinner at the Charcoal Steak House every Dec 23rd for more than 20 years. We keep coming back because it is always excellent. The food is top quality, always cooked perfectly and delicious. We had 2 types of steak, the ribs special and chicken Marsala, all prepared just the way we wanted and special attention paid to small details like extra veggies, no starch etc. Our server Whitney was a delight and good fun as well as attentive to our needs. It’s been a tough year for many, so we especially appreciated our traditional meal together at our special place. The Charcoal took every precaution for everyone’s safety but still made it possible for us to celebrate this day with our good friends.
Great food and service as always. Looking forward to returning.
You can order delivery directly from Charcoal Steak House using the Order Online button. Charcoal Steak House also offers delivery in partnership with Uber Eats. Charcoal Steak House also offers takeout which you can order by calling the restaurant at (519) 893-6570.
Charcoal Steak House is rated 4.7 stars by 2448 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.