Benihana - Maple Grove, MN

Reseñas de Benihana - Maple Grove, MN de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable

   Minneapolis2 reseñas

   5.0

   Comieron en 27 de agosto de 2022

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excelente, buen ambiente y como siempre la comida riquísima
   

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2. JO

   JorgeO

   Minneapolis1 reseña

   5.0

   Comieron en 8 de septiembre de 2021

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Muy Bueno el servicio, mis hijos lo disfrutaron mucho!
   

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3. JO

   JorgeO

   Minneapolis1 reseña

   4.0

   Comieron en 28 de agosto de 2020

   1. Global 4
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Muy buena comida, servicio muy bueno! Totalmente recomendable
   

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4. MS

   MaddieS

   Minneapolis3 reseñas

   5.0

   Comieron en 10 de noviembre de 2018

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Super fun!
   

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5. OT

   Comensal de OpenTable

   Minneapolis9 reseñas

   5.0

   Comieron en 17 de octubre de 2015

   1. Global 5
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Delicious!
   

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6. A

   Ann

   Minneapolis9 reseñas

   5.0

   Comieron hace 3 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   My friend and I were celebrating several different things and we couldn’t have picked a better place to do it.
   

   Benihana - Maple Grove, MNRespuesta enviada hace 1 día

   Hello Ann, Thank you for choosing Benihana - Maple Grove, MN for your celebration. We're thrilled to hear that we could contribute to making your special days memorable. Your high ratings for our food, service, and value are greatly appreciated. We look forward to serving you again soon. Best regards, The Management Team
   

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7. B

   Brian

   Minneapolis2 reseñas

   3.0

   Comieron hace 6 días

   1. Global 3
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   This is the first time we have been to Benihana in quite some time. We were greeted by a sign on the door saying that there is a 20% service charge for people sitting at the tables that they make the food in front of you and that it is not a gratuity! Luckily we had a gift card and birthday voucher because for the two of us without drinks it was $150… The service and food were outstanding. We will not come to Benihana anymore if we have to pay full price, it is outrageous.
   

   Benihana - Maple Grove, MNRespuesta enviada hace 5 días

   Hi Brian, Thank you for taking the time to share your experience at Benihana - Maple Grove, MN. We're thrilled to hear that you found our service and food outstanding. We're sorry to hear about your concerns regarding the service charge. We understand the importance of providing a pleasant dining experience and we're sorry if you felt it was necessary. We appreciate your feedback and will certainly take it into consideration. We understand your disappointment and we truly value your patronage. We hope that you will reconsider and give us another chance to provide you with the great dining experience you deserve. Best regards, Benihana - Maple Grove, MN Management Team
   

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8. S

   Sarah

   Minneapolis1 reseña

   3.0

   Comieron en 22 de abril de 2025

   1. Global 3
   2. Comida 4
   3. Servicio 3
   4. Ambiente 3

   We have gone using our birthday coupons for YEARS, and I think this is the last time we will be doing it. The prices are getting higher and higher, and unfortunately - the service is not at the level we would expect for the price. They were short or behind on chefs, so our chef did not come until 1 hour after we sat. The Chef was nice and made great food - BUT there was no communication from the mgmt about the delay. Our server gave me notice about the delay, but only to me - not to the entire table, and there where two other parties sitting there that I had to relay the message to. The manager was asked, by another at our table, for something to compensate us for the very long wait - and we got 20% off, which basically was deleted because of the automatic gratuity. We were asked to add more gratuity by the server, which we were not. The foot was great - everything else was substandard. I also think that there needs to be more servers. Our drinks should be refilled more often and the plates bussed quicker. If the price were lower, I would probably not be as particular, but at the price it was (for two adults and two kids with NO drinks, the cost was over $160 and that was WITH the birthday coupon). Nope - not going again. Not worth the price at the level of staffing.
   

   Benihana - Maple Grove, MNRespuesta enviada hace 6 días

   Thanks for the feedback, Sarah. We're sorry to hear that your recent experience at Benihana - Maple Grove, MN didn't meet your expectations. We value your loyalty and understand how important timely service is. We're sorry for the wait and any confusion about the communication. We also regret that our pricing and staffing didn't meet your expectations. Your comments are important to us and will be taken into consideration as we strive to improve. We hope to have the opportunity to welcome you back for a better experience. The Management Team
   

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9. D

   Dylan

   San Diego5 reseñas

   2.0

   Comieron en 20 de abril de 2025

   1. Global 2
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   The show that you come from wasn’t really there. Very disappointing as we came for son’s birthday. Was told that MOA or Kobe offers better experience. Food was way salty but to be expected with hibachi.
   

   Benihana - Maple Grove, MNRespuesta enviada hace 7 días

   Hi Dylan, we're truly sorry to hear about your recent experience at Benihana - Maple Grove, MN. We understand that our service and food didn't meet your expectations and that our MOA or Kobe show was not up to par. We strive to create memorable experiences for our guests and it's clear we fell short this time. We appreciate your feedback and we'll certainly use it to improve. We hope you'll give us another chance to make it right. Thank you for your understanding.
   

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10. K

    Kathy

    Minneapolis3 reseñas

    4.0

    Comieron en 16 de abril de 2025

    1. Global 4
    2. Comida 4
    3. Servicio 5
    4. Ambiente 4

    The food was good, the service was great. I really do not like that they add 20% if you sit where they prepare the food in front of you. I thought that was the main reason to go there. We sat in the bar to avoid the $68 fee as we've seen the "show" several times.
    

    Benihana - Maple Grove, MNSe respondió el 18 de abril de 2025

    Thanks for the review, Kathy! We're thrilled to hear that you enjoyed the food and service at Benihana - Maple Grove, MN. We understand your concerns about the seating arrangement and understand that it can affect the overall experience. We appreciate your feedback and will take it into consideration for future improvements. We look forward to serving you again soon!
    

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