Excelente lugar me encanta.
An amazing dining experience from start to finish! You will never dine in a more spectacular atmosphere. The service is top notch and the menu is very diverse. You will not be disappointed.
Tip: Since you are underground, in a cave, it is fairly warm and humid. Dress accordingly.
The food is ok, I've had better street food. Don't expect much from the service, server brought our food table side with her hair in our food. Expect to be rushed out and not enjoy the meal a quarter of the way through the meal server asked if she could take our plates very evident it's turn the table. Then brought out wife's drink out to spill it in front of us, wipe the glass down and not offer up a new drink. When I made the reservation I noted it was my wife's birthday. They did not mention anything, so I told them and no reaction. You would think that they would have tried to recover the dinner after all of the fumbles. But no that was not the case, since they think it's on one person who will not be coming back.
Un lugar muy rico, precios comodos! No barato pero tampoco caro! Y excelente comida!!
Ya tenía varios años intentando acudir, pero al fin se me hizo!!, y valió la pena, felicidades a todos!!!
We loved our dinner at Alux.
The food and service were outstanding and they brought out a special dessert for my birthday.
Very special night
The service and atmosphere was absolutely perfect. The drinks delicious and delivered fast. The food was good, but I️ feel it could have been better for what was paid. Our waiters attention to detail made up for the food though. He was always clearing, cleaning, and organizing the table in a swift manner so as not to be intrusive to our dinning experience. They also had great music!
Faltó atención del mesero en la parte final de la cena, ya que solo nos dejó la carta de postres pero no se acercó para verificar si deseábamos algún postre u alguna otra bebida sino que lo hizo hasta después de varios minutos que lo buscamos.
The ambiance was amazing! Place was larger than we expected, had a live dj, cool wine cave & neat little themed rooms hidden throughout. The food however, was such a disappointment, ESPECIALLY for the hefty price tag. The market price lobster was all over cooked, hard to remove from the shell and rubbery. So was my pheasant. When we told staff, they said they would tell the kitchen. They didn’t come back with a follow up response, offer to bring out a new properly cooked dish or discount the bill. I’d come back, but only for a drink because it’s such a unique place, but not for food.
Amazing experience, something we may never get to do again. If we get back to this part of Mexico, we will definitely come back here
We were told the food was mediocre at best, but we actually found it a step up as the chef really was doing local foods and unique presentations. We enjoyed walking through the cave after dinner and could imagine coming back with ever more friends! They sat us at a stunning table near a grotto. We did have to use our phones to read the menu but that is not an issue since the ambiance in the cave was spectacular!
Sitio excepcional, el ambiente es muy novedoso
The cave was amazing- one of a kind. The food was great and the service very friendly
Everything was amazing there service ,dinner everything. One day when I go back to Cancun will have dinner there again .
ME GUSTÓ MUCHO EL CONCEPTO DE RESTAURANTE EN GRUTA, YO ESPERABA QUE NOS ASIGNARAN UN SALÓN ESPECIAL, POR ESO RESERVÉ CON MUCHA ANTICIPACIÓN. MI PLATILLO (FAISÁN) NO ME PARECIÓ BUENO, ESTABA UN POCO DURO Y FUE COMPLICADO COMERLO ASÍ. HE COMIDO FAISÁN EN SALSA DE UVAS Y ES EXQUISITO, PENSÉ QUE SERÍA ALGO PARECIDO. SUGIERO QUE MEJOREN EN LOS ALIMENTOS
El diseno del restaurante es muy original, acogedor y romantico. Sobre la comida, muy rica.
Location is amazing and service is great. Food needs some help. Great wine cellar and decent selection for the price.
Ambiance was fabulous. Very humid in the cave . I will definitely go back.
This was one of the most memorable dinners we have ever had due to its location in a cenote. MAGNIFICIENT!!!
Ambiance was great but The server was disappointing and she was not customer friendly, too many no's to any request and didn't seem to know the menu very well- affected the entire evening and she doesn't represent the venue well ...
Comida, lugar y ambiente!
Para toda ovación!
Demasiado recomendado, lugar obligatorio para visitar en Playa del Carmen
After seeing photos of Alux, we knew we had to book it for our trip to Playa. It did not disappoint.
Walking down the steps , into a cave, is really cool. The ambiance is like nothing else I've ever been to. The lights showing off the unique features of the cave were spectacular.
Our server, Gabriel, was wonderful. He was very knowledgeable in all aspects of the cave, as well as the wine and food menus. He made sure we felt comfortable and that we enjoyed the experience.
If you are going to Playa, you HAVE to check this place out. We would go back in a heartbeat. It really made the trip extra special.
Our service from our waitress was impeccable. Her knowledge and my girlfriend has intolerances to which they catered for perfectly 10/10
Fabulous service and ambiance. Amazing experience in a cave! Recommend for date night or special occasion.
Absolutely amazing I would highly recommend this to anyone, we will Remember that night forever xx
Me quedó a deber la propuesta gastronómica. La decoración y mobiliario me parecieron pobres comparadas con el atractivo natural de la cueva.
Unlike any restaurant I have ever been too! Beautifully constructed restaurant in a cave. Scenery was beautiful, food and service was very good. My only complaints are 1) being that the restaurant is in a cave, the temperature inside can be very warm. Some areas are provided with fans but my table was not and I did not realize others had fans until half way through our meal. 2) I made reservations on Open Table app and I put that it was for a special occasion (anniversary) However, the restaurant did not know it was our anniversary and did not seat us in their private, romantic areas which after walking around the cave after dinner, they definitely had the tables to do so. Not sure if this was the restaurant or open table’s mistake.
The restaurant is in a cave and everything's looks nice. They have fans going to help with the heat. There is no wi-fi. The food was good. We asked for more bread and we were charged. We were charged for natural water and we were charged for a birthday treat. It appears to be petty when they charge you foe.some small things when the food is so expensive. First and last time. Not what I was expecting.
Me encanto el restaurant esta hermoso, la cena deliciosa y el servicio excelente de victor el chico q nos atendio , fuimos a celebrar aniversario de boda y pasamos un rato muy agradable, vale la pena ir a conocerlo, realmente lo recomiendo
Wonderful setting but food so so, I had the wild pig which to be honest was so tough I could not eat. The appetisers were quite good and the service also. Food was a letdown...
Todo fue excelente, la comida y la atención de primera y la caverna es hermosa!
This is a beatiful restaurant. The food is delicious and the setting is incredible, you are in a live cenote. There is a big menu of cocktails and the mixology is very good. There is a food menu where you can tri anything from stuffed seafood chile (I had that one) to pheasant to mole.
There is live music but it is so soft that you can speak and hear without any issues.
Be aware however that the cave is hot. They can place a couple of fans near you and you can feel cooler, however it is not air conditioned, according to them, since it is a live cave they can't mess too much with it's temperature. Having said that, this is once in a lifetime opportunity, so if you are near Playa del Carmen don't miss it. Oh, and by the end of the meal ask for a Mayan Coffee, you wont regret it.
The most amazing restaurant I have ever visited. Great service, food and an amazing setting inside a cave. Gabrielle our waiter was outstanding!!
Me.encantó pa ambientacion, el servicio y la comida riquísima
Alux was a fantastic place for our anniversary dinner. The staff was friendly, and service was excellent. Attentive without being intrusive. The food was excellent. Very good wine selection. And of course the space itself is beautiful. It’s not cheap, but we knew that going in. (their online menus have prices listed). Definitely a great place for a special occasion dinner.
Somos de san Luis Potosí,excelente experiencia,comida muy rica y especial,un lugar unico,muy recomendable,noche inolvidable
Me gustó mucho el lugar, nos atendieron bien y la comida estaba buena, sin embargo los menús olian a humedad y el calor hacía un poco incómoda la velada, lo recomendaría porque es algo excepcional, sin embargo creo que pueden mejorar esos aspectos.
Great ambiance, good service the food itself was average. If your looking for a unique dining surroundings experience Alux is top notch. The ambiance makes up for the average food offerings.
Ambiente relajado, variedad de bebidas, comidas exóticas, extraordinario lugar, muy bonito. Muy recomendable.