Alux Restaurante

4.5
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814 Reviews
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MXN500 and over
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Contemporary Mexican
Alux es un Restaurante, Bar y Lounge dentro de una caverna natural. Un lugar único para disfrutar de una velada mágica.

La creación y formación de la caverna es milenaria. En este entorno de verdaderos palacios subterráneos decorados con singulares estalactitas y estalagmitas usted podrá disfrutar de un espectáculo natural.

Con una capacidad de atención de mas de 250 comensales, nuestra caverna cuenta con diversos ambientes diseñados para que usted disfrute al máximo de su estancia, todos acompañados por nuestra alta cocina que nos distingue en esta región de la Riviera Maya, y por supuesto una amplia barra de Bebidas Nacionales e Internacionales así como los mas exóticos cócteles Mayas.

Disfruta de una deliciosa cena en un entorno natural y místico. Alux Restaurant es una experiencia única e inolvidable.

NOTA: Solamente aceptamos menores de 12 años antes de las 7:00 PM
What 814 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.2
food
4.6
service
4.8
ambience
4.2
value
Noise · Quiet
90% of people would recommend it to a friend
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JA
1 review
Dined 4 days ago
Overall5food5service5ambience5

Great food and service in once-in-a-lifetime location

LA
1 review
Dined on January 11, 2020
Overall2food1service5ambience5

I already wrote my rewiew on trip advisor... your place is Magic, the professional service but your food
Was awful...really!
Change the Chef, change the Gaillard and more your beef supplier...

OT
1 review
Dined on January 7, 2020
Overall4food5service4ambience5

I told the restaurant it was my friends wedding anniversary when I made the reservation and then confirmed it with our waiter. Nothing was done to express congratulations to my friends. Our waiter was new there and did not know to share the history of the restaurant nor showed us the way to see the rest of the cave after our dinner. I had been to this restaurant 2 times before and had exemplary service..
Disappointed with the newbie...

OT
Washington DC
1 review
Dined on January 4, 2020
Overall5food5service5ambience5

My Girlfriend and I had an amazing time at Alux. Our server Rouselle “Gladiator” was wonderful and exceeded all of our expectations of service (I’m a Sommelier in Washington DC so I know what excellent service is). The food was delicious as we had the land and sea parrillada. Wine cave was cool and we selected a nice bottle of Chablis. I would recommend this restaurant to any one looking for an amazing experience when visiting Playa del Carmen!!!

OT
Cancun
2 reviews
Dined on January 4, 2020
Overall5food5service5ambience5

C’est une super expérience j’ai adoré

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OT
Vancouver
1 review
Dined on January 3, 2020
Overall3food3service4ambience5

Food quality is far from the price and the location. They still have a long road to go.

ZV
San Francisco
10 reviews
Dined on January 1, 2020
Overall4food4service5ambience3

Interesting place, humid ambiance, good food, overpriced wines, noisy ventilators, good service.

l
Cancun
1 review
Dined on January 1, 2020
Overall5food5service5ambience5

todo muy bien.pero el cafe expreso no bien, la calidad debe ser mejorada

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JH
Washington DC
1 review
Dined on January 1, 2020
Overall5food5service5ambience5

This was our second year in a row and the food and service (which was already great out first time in '19) was even better in '20! Our waiter Russell was pleasant, attentive and the entire evening flowed seamlessly. We once again had the Land and Sea (for 2) and despite our best efforts, couldn't finish the plate. The lobster was not overcooked and was deliciously juicy. Don't overlook the pork---it was delicious as well. This restaurant would still be worth going to simply for the spectacular "cave" ambiance, but the service and food quality make it no-brainer. See you next year!

OT
1 review
Dined on December 30, 2019
Overall5food5service4ambience5

Wonderful spot for a birthday celebration or any special occasion—most unique setting we’ve ever experienced.

OT
Columbus
1 review
Dined on December 30, 2019
Overall5food5service5ambience5

It was incredible!

SC
New York Area
4 reviews
Dined on December 30, 2019
Overall5food5service5ambience5

The restaurant was a delight, very interesting location, great service, good food, and quiet enough that we could have a conversation. There is nothing that we did not like about the restaurant.

m
1 review
Dined on December 28, 2019
Overall3food3service4ambience5

The location is fantastic, the service very good to the point of( please give us a moment) where you feel you are being pressured.I was amazed at the fact that they served lobster tails that were the size of my thumb, for that reason alone I will never recommend the place to eat to any one and personally never return, the owner should know better than to allow his chef to serve these baby lobsters, the lobster population in Mexico is nearly extinct and they have been poaching in Belizean waters that have very strict size and a season for the fishing of lobsters.If they do not give the lobsters a chance to grow to maturity and breed their lobster population will never recover.

RL
New York Area
3 reviews
Dined on December 27, 2019
Overall2food1service5ambience5

It’s was a very cool ambience but the food was really not good at all. Very expensive too.

J
Detroit
25 reviews
Dined on December 25, 2019
Overall5food5service5ambience5

Super fun!

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OT
Denver
2 reviews
Dined on December 23, 2019
Overall5food5service5ambience5

Such a lovely time with the family!

L
Houston
14 reviews
Dined on December 22, 2019
Overall2food1service3ambience3

The restaurant is different since it is built inside a cavern with a small cenote.
The food is not good. We were a party of five and none of us would go back to eat.
The service was good.
The relation “quality of food to price” was very poor.
We know that fine cuisine and excellent wines come to a price but this was not the case. Except he price.
Another negative point is that the waiter told us that we must give him a 20% gratuity or at least 15%. This is a choice that patrons have and by no means is mandatory. We have always reward a good service but still our choice.
In summary I would not recommend this restaurant

MA
Houston
5 reviews
Dined on December 22, 2019
Overall5food5service5ambience5

You have to go if you’re in Playa Del Carmen. Very unique experience.

BS
New England
7 reviews
Dined on December 19, 2019
Overall5food4service5ambience5

If visiting Playa Del Carmen, this place is a must. Most amazing place I've ever had dinner. Imagine eating in a cave along a river with chandaliers as light. Need to walk around and look at all the nooks and crannies. Watch out for the low flying bats. We loved it and will be back again.

OT
Chicago
3 reviews
Dined on December 17, 2019
Overall5food5service5ambience5

Great food , great service, beautiful space, they made a special dessert for us that is not on the menu, since we are lactose intolerant.

A
San Diego
27 reviews
Dined on December 17, 2019
Overall5food5service5ambience5

This was our 5th visit to Alux. This is such a special experience that we often invite our family and friends here.
I must say that I found the food even better than our previous visits. Kudos and Gracias to the Chef and his/her team! I had the portobello as an appetizer and it was haut cuisine, very interesting and very tasty. The presentation of each dish was very artistic and well thought out. I don't usually go with salmon because it's not local, but wanted something lighter and this salmon was exactly as it should be, very crusty on the outside and super succulent inside. The accompaning mango and 'something' sauce was perfect. We were 8 and everyone spoke highly of their dishes. We shared 4 desserts of which the creme brulee was excellant, as were the 2 chocolate desserts. The cheesecake was good but definately fourth on my list. I had mentioned in a previous review that the bread wasn't up to par with the quality of the restaurant and thank you because this time it was much better. The service was very good and our server knew each dish very well. Gracias to all.
PS, Please note that when I tried to book on OpenTable, they stated that the restaurant was almost full with no other timeslots for our party and... the restaurant was very sparsly occupied for the entire time we were there. You may be loosing customers unneccesarily. My advice is to call the restaurant directly if OpenTable says it's full.

OT
Chicago
6 reviews
Dined on December 5, 2019
Overall5food5service5ambience5

This spot is truly unique and offers good food in the setting of an underground cavern with all its interesting shapes, dimensions and nooks and crannies. There is even a natural waterfall that is part of this cenote. The food was well prepared, interesting and different than typical tourist food. Very tasty. The service was welcoming and above are as well.

SM
Edmonton
1 review
Dined on December 4, 2019
Overall5food5service5ambience5

Alux is one of those 'special event' dinner places that you want to go for a unique experience. It is pricier as you would expect for a place so unique and focused on a high level of service. If I have one suggestion, it is that they provide a wine list. They have a very cool wine cellar, which is part of the experience, however, we 'accidentally' ordered a very expensive bottle of wine thinking it was the same as another. I don't think providing a wine list after a visit to the cellar would diminish the experience.

M
Houston
2 reviews
Dined on December 1, 2019
Overall5food5service5ambience5

Amazing food, service, such a cool spot and would RE omens it to anyone.

CS
1 review
Dined on November 30, 2019
Overall5food5service5ambience5

Alux was beautiful inside! The food was really good and the service was great. Definitely a must-do while in Playa del Carmen. Pay the extra cost to have a private vault - very unique experience!

OT
1 review
Dined on November 27, 2019
Overall5food5service5ambience5

Awesome place! Excellent service. Only missing AC.

OT
1 review
Dined on November 27, 2019
Overall4food5service4ambience4

Todo bien es solo bastante caro.

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SV
Las Vegas
5 reviews
Dined on November 26, 2019
Overall5food5service5ambience5

It is a very unique experience with a great ambient,very good food and an excellent service. Our waiter was on top of everything and made us all feel very special

Definitely a place to have a nice dinner

OT
1 review
Dined on November 24, 2019
Overall5food5service5ambience5

Amazing :)

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J
Liverpool
1 review
Dined on November 23, 2019
Overall5food5service5ambience5

The place was beautiful and very romantic. Perfect for couples. The food was 5 star. I recommend the New York steak as was cooked to perfection

OT
San Francisco
2 reviews
Dined on November 19, 2019
Overall5food5service5ambience5

Amazing food and beautiful setting.

J
1 review
Dined on November 18, 2019
Overall4food4service4ambience5

We sent a email explaining we was visiting for our honeymoon & was also my 27th birthday. They didn’t do anything to acknowledge this.

OT
1 review
Dined on November 11, 2019
Overall5food5service5ambience5

It was amazing! Definitely recommend!!

BM
Miami
37 reviews
Dined on November 9, 2019
Overall3food3service3ambience3

The restaurant is a cool place. I went because I read that it was a Hidden Gem. While it is hidden (inside a cave) it was an average restaurant. It was extremely hot inside. The wine selection was mediocre and the service was simply average.

V
Atlanta
18 reviews
Dined on November 9, 2019
Overall4food4service4ambience4

Amazing, cool cave! Something different for a special occasion. $50 extra for a private seating area a little steep. Neighborhood not the greatest but taxis always available for transport. Definitely worth the experience.

OT
Dallas
1 review
Dined on November 8, 2019
Overall5food5service5ambience5

Awesome ambience. Super cool wine room.

OT
Calgary
1 review
Dined on November 8, 2019
Overall5food5service5ambience5

Everything was absolutely wonderful and amazing except that it was also extremely humid and very hot. They try to get the air moving around with fans but I was caught in a dead spot. Only thing to improve on would be the air flow. I realize that this is difficult to do in a cave.

a
1 review
Dined on November 8, 2019
Overall5food5service5ambience5

AMAAAZINGGGGG service and experience!!! This was worth every penny!! To eat in a cave and take in the ambiance knowing your in Cancun loving life!!!!! This one goes down in my book of memories!!!!!!

OT
Kansas City
2 reviews
Dined on November 6, 2019
Overall5food4service5ambience5

The experience is very unique. Great place to check out. The food, while not completely outstanding, was still very good.

OT
1 review
Dined on November 5, 2019
Overall5food4service5ambience5

This was the most amazing place I’ve ever ate at before! Dinner inside a cave!? Seriously?! How amazing for any Adventure or geologist, or just the coolest place ever. But the food was a lil too fancy for its own good.