Alux Restaurante

4.5
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832 Reviews
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MXN500 and over
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Contemporary Mexican
Alux es un Restaurante, Bar y Lounge dentro de una caverna natural. Un lugar único para disfrutar de una velada mágica.

La creación y formación de la caverna es milenaria. En este entorno de verdaderos palacios subterráneos decorados con singulares estalactitas y estalagmitas usted podrá disfrutar de un espectáculo natural.

Con una capacidad de atención de mas de 250 comensales, nuestra caverna cuenta con diversos ambientes diseñados para que usted disfrute al máximo de su estancia, todos acompañados por nuestra alta cocina que nos distingue en esta región de la Riviera Maya, y por supuesto una amplia barra de Bebidas Nacionales e Internacionales así como los mas exóticos cócteles Mayas.

Disfruta de una deliciosa cena en un entorno natural y místico. Alux Restaurant es una experiencia única e inolvidable.

NOTA: Solamente aceptamos menores de 12 años antes de las 7:00 PM
What 832 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.2
food
4.6
service
4.8
ambience
4.2
value
Noise · Quiet
91% of people would recommend it to a friend
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OT
Vancouver
2 reviews
Dined 3 days ago
Overall5food5service5ambience5

Excelente experiencia en un ambiente agradable con una comida dedicada y una atención sin igual

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B
New York Area
2 reviews
Dined 3 days ago
Overall4food4service4ambience5

Está muy acogedor, y romántico

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PO
Vancouver
1 review
Dined 4 days ago
Overall5food4service5ambience5

This is our second time being to this restaurant. We were there about 11 years ago and brought are teenage children there and had a wonderful time. We just came back for our 25th wedding anniversary this Valentines Day and brought friends with us this time and we were overwhelmed with the ambiance the amount of effort that went into detail. I definitely would encourage anyone who is visiting Playa Del Carmen area to go to Alux and enjoy this restaurant, it's well worth the trip.

JL
Cancun
1 review
Dined 5 days ago
Overall5food5service5ambience5

Awesome place great service and delicious food. Would definitely come back either for food or drink.

OT
Las Vegas
7 reviews
Dined 5 days ago
Overall4food2service2ambience5

Although the food and service was rather average, Alux is a must do if in the Playa area. The atmosphere is one of the most unique dining experiences I've ever seen. The caves are really cool to eat in and just walk around and explore. Come in with reasonable expectations on the food and you'll be happy with the overall experience.

OT
1 review
Dined 5 days ago
Overall5food5service5ambience5

Our server Monserrat was outstanding. We were blown away by the service and attention to detail. She was knowledgeable, worldly and just a pleasure to be around.The live band played great songs and picking a bottle of wine is an experience of its own. Everyone we dealt w was bilingual and fluent in english.The actual ambiance of the place is amazing, definitely a must try at least once!

M
1 review
Dined 5 days ago
Overall4food3service5ambience5

Service extra. Vin extra. Poisson extra. Steak newYork tres mauvaise qualite. Endroit extra. Doit rehausser le menu pour conserver la rapport qualité/prix

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CF
Washington DC
1 review
Dined 5 days ago
Overall5food4service5ambience5

Celebrating birthday. Waiter was fantastic, very knowledgeable about wine. Excellent service. Lovely birthday treat at end of meal. Setting is fantastic.

MD
1 review
Dined 6 days ago
Overall5food5service4ambience5

A very unique restaurant, so many cool little areas to dine in. You do into a small part of the cave to enter the wine cellar, and it had many great wines to choose from.
i dined with a group of 4, and all of meals were delicious. The lobster bisque and salmon were especially tasty.
Definitely a place that you should experience at least once while in Playa del Carmen

RS
1 review
Dined on February 7, 2020
Overall4food2service4ambience4

The atmosphere and service was good but it was overpriced my steak was not good too much fat to chewy

OT
Chicago
3 reviews
Dined on February 7, 2020
Overall5food5service5ambience5

Anniversary

YW
Philadelphia
7 reviews
Dined on February 7, 2020
Overall5food2service5ambience5

Awesome cave dining experience!!! The food however leaves a little to be desired

OT
Tampa
1 review
Dined on February 4, 2020
Overall5food5service5ambience5

Beautiful place

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A
Vancouver
3 reviews
Dined on February 3, 2020
Overall5food5service5ambience5

Excelente lugar, servicio muy profesional y los alimentos muy buenos, además de una interesante cava.
El espacio es sorprendente

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N
San Francisco
13 reviews
Dined on February 1, 2020
Overall4food3service4ambience4

This is one of only two restaurants in the area built inside a cenote. The place looks very cool, perfect place for a date or special occasion. It does get warm in there, but the main dinning area has AC. The food was good but not great, could be better for the price the service was decent. Worth going once to see it or maybe just for drinks.

OT
Miami
1 review
Dined on January 31, 2020
Overall5food5service5ambience5

It was my friend's birthday 🎉 and our experience was absolutely amazing! Beautiful restaurant and food were spectacular! Incredible experience and our waiter Adair was on point! Fantastic! Our friends loved it. I recommend this restaurant to all my friends and family.

OT
Chicago
1 review
Dined on January 31, 2020
Overall5food4service5ambience5

More impressive than expected. Pictures don’t do this restaurant justice. It has to be experienced live. Also the exotic drinks are awesome along with great food presentation

OT
Mexico City
2 reviews
Dined on January 30, 2020
Overall4food4service5ambience5

Nos encantó el lugar, los detalles increíbles, la iluminación y el servicio muy buenos y amables, sin embargo la comida no estaba tan buena, la carne un poco dura y ligeramente falta de sal

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JA
1 review
Dined on January 19, 2020
Overall5food5service5ambience5

Great food and service in once-in-a-lifetime location

LA
1 review
Dined on January 11, 2020
Overall2food1service5ambience5

I already wrote my rewiew on trip advisor... your place is Magic, the professional service but your food
Was awful...really!
Change the Chef, change the Gaillard and more your beef supplier...

OT
1 review
Dined on January 7, 2020
Overall4food5service4ambience5

I told the restaurant it was my friends wedding anniversary when I made the reservation and then confirmed it with our waiter. Nothing was done to express congratulations to my friends. Our waiter was new there and did not know to share the history of the restaurant nor showed us the way to see the rest of the cave after our dinner. I had been to this restaurant 2 times before and had exemplary service..
Disappointed with the newbie...

OT
Washington DC
1 review
Dined on January 4, 2020
Overall5food5service5ambience5

My Girlfriend and I had an amazing time at Alux. Our server Rouselle “Gladiator” was wonderful and exceeded all of our expectations of service (I’m a Sommelier in Washington DC so I know what excellent service is). The food was delicious as we had the land and sea parrillada. Wine cave was cool and we selected a nice bottle of Chablis. I would recommend this restaurant to any one looking for an amazing experience when visiting Playa del Carmen!!!

OT
Cancun
2 reviews
Dined on January 4, 2020
Overall5food5service5ambience5

C’est une super expérience j’ai adoré

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OT
Vancouver
1 review
Dined on January 3, 2020
Overall3food3service4ambience5

Food quality is far from the price and the location. They still have a long road to go.

ZV
San Francisco
10 reviews
Dined on January 1, 2020
Overall4food4service5ambience3

Interesting place, humid ambiance, good food, overpriced wines, noisy ventilators, good service.

l
Cancun
1 review
Dined on January 1, 2020
Overall5food5service5ambience5

todo muy bien.pero el cafe expreso no bien, la calidad debe ser mejorada

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JH
Washington DC
2 reviews
Dined on January 1, 2020
Overall5food5service5ambience5

This was our second year in a row and the food and service (which was already great out first time in '19) was even better in '20! Our waiter Russell was pleasant, attentive and the entire evening flowed seamlessly. We once again had the Land and Sea (for 2) and despite our best efforts, couldn't finish the plate. The lobster was not overcooked and was deliciously juicy. Don't overlook the pork---it was delicious as well. This restaurant would still be worth going to simply for the spectacular "cave" ambiance, but the service and food quality make it no-brainer. See you next year!

OT
1 review
Dined on December 30, 2019
Overall5food5service4ambience5

Wonderful spot for a birthday celebration or any special occasion—most unique setting we’ve ever experienced.

OT
Columbus
1 review
Dined on December 30, 2019
Overall5food5service5ambience5

It was incredible!

SC
New York Area
4 reviews
Dined on December 30, 2019
Overall5food5service5ambience5

The restaurant was a delight, very interesting location, great service, good food, and quiet enough that we could have a conversation. There is nothing that we did not like about the restaurant.

m
1 review
Dined on December 28, 2019
Overall3food3service4ambience5

The location is fantastic, the service very good to the point of( please give us a moment) where you feel you are being pressured.I was amazed at the fact that they served lobster tails that were the size of my thumb, for that reason alone I will never recommend the place to eat to any one and personally never return, the owner should know better than to allow his chef to serve these baby lobsters, the lobster population in Mexico is nearly extinct and they have been poaching in Belizean waters that have very strict size and a season for the fishing of lobsters.If they do not give the lobsters a chance to grow to maturity and breed their lobster population will never recover.

RL
New York Area
3 reviews
Dined on December 27, 2019
Overall2food1service5ambience5

It’s was a very cool ambience but the food was really not good at all. Very expensive too.

J
Detroit
25 reviews
Dined on December 25, 2019
Overall5food5service5ambience5

Super fun!

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OT
Denver
2 reviews
Dined on December 23, 2019
Overall5food5service5ambience5

Such a lovely time with the family!

L
Houston
14 reviews
Dined on December 22, 2019
Overall2food1service3ambience3

The restaurant is different since it is built inside a cavern with a small cenote.
The food is not good. We were a party of five and none of us would go back to eat.
The service was good.
The relation “quality of food to price” was very poor.
We know that fine cuisine and excellent wines come to a price but this was not the case. Except he price.
Another negative point is that the waiter told us that we must give him a 20% gratuity or at least 15%. This is a choice that patrons have and by no means is mandatory. We have always reward a good service but still our choice.
In summary I would not recommend this restaurant

MA
Houston
5 reviews
Dined on December 22, 2019
Overall5food5service5ambience5

You have to go if you’re in Playa Del Carmen. Very unique experience.

BS
New England
7 reviews
Dined on December 19, 2019
Overall5food4service5ambience5

If visiting Playa Del Carmen, this place is a must. Most amazing place I've ever had dinner. Imagine eating in a cave along a river with chandaliers as light. Need to walk around and look at all the nooks and crannies. Watch out for the low flying bats. We loved it and will be back again.

OT
Chicago
3 reviews
Dined on December 17, 2019
Overall5food5service5ambience5

Great food , great service, beautiful space, they made a special dessert for us that is not on the menu, since we are lactose intolerant.

A
San Diego
27 reviews
Dined on December 17, 2019
Overall5food5service5ambience5

This was our 5th visit to Alux. This is such a special experience that we often invite our family and friends here.
I must say that I found the food even better than our previous visits. Kudos and Gracias to the Chef and his/her team! I had the portobello as an appetizer and it was haut cuisine, very interesting and very tasty. The presentation of each dish was very artistic and well thought out. I don't usually go with salmon because it's not local, but wanted something lighter and this salmon was exactly as it should be, very crusty on the outside and super succulent inside. The accompaning mango and 'something' sauce was perfect. We were 8 and everyone spoke highly of their dishes. We shared 4 desserts of which the creme brulee was excellant, as were the 2 chocolate desserts. The cheesecake was good but definately fourth on my list. I had mentioned in a previous review that the bread wasn't up to par with the quality of the restaurant and thank you because this time it was much better. The service was very good and our server knew each dish very well. Gracias to all.
PS, Please note that when I tried to book on OpenTable, they stated that the restaurant was almost full with no other timeslots for our party and... the restaurant was very sparsly occupied for the entire time we were there. You may be loosing customers unneccesarily. My advice is to call the restaurant directly if OpenTable says it's full.

OT
Chicago
6 reviews
Dined on December 5, 2019
Overall5food5service5ambience5

This spot is truly unique and offers good food in the setting of an underground cavern with all its interesting shapes, dimensions and nooks and crannies. There is even a natural waterfall that is part of this cenote. The food was well prepared, interesting and different than typical tourist food. Very tasty. The service was welcoming and above are as well.