Alux Restaurante

4.6
935 Reviews
MXN500 and over
Mediterranean
Alux es un Restaurante, Bar y Lounge dentro de una caverna natural. Un lugar único para disfrutar de una velada mágica.

La creación y formación de la caverna es milenaria. En este entorno de verdaderos palacios subterráneos decorados con singulares estalactitas y estalagmitas usted podrá disfrutar de un espectáculo natural.

Con una capacidad de atención de mas de 250 comensales, nuestra caverna cuenta con diversos ambientes diseñados para que usted disfrute al máximo de su estancia, todos acompañados por nuestra alta cocina que nos distingue en esta región de la Riviera Maya, y por supuesto una amplia barra de Bebidas Nacionales e Internacionales así como los mas exóticos cócteles Mayas.

Disfruta de una deliciosa cena en un entorno natural y místico. Alux Restaurant es una experiencia única e inolvidable.

NOTA: Solamente aceptamos menores de 12 años antes de las 7:00 PM

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
Screening
  • Sick staff prohibited in the workplace
What 935 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.2
food
4.7
service
4.8
ambience
4.3
value
Noise · Moderate
84% of people would recommend it to a friend
Sort by
Filters
IT
vipIrinaT
Philadelphia
2 reviews
Dined 4 days ago
Overall4food2service5ambience5

The restaurant is super unique, very cool ambiance, great service, good selection of wine, however we were very disappointed with the food, it was not good at all.

JO
JOAQUINR
Las Vegas
1 review
Dined 5 days ago
Overall4food3service4ambience4

En este lugar pagas por estar en una gruta natural,pues la comida no es muy buena.

Report
OT
OpenTable Diner
1 review
Dined on February 17, 2021
Overall5food5service5ambience5

La cena estuvo maravillosa porque el lugar es en anotador y la excelente comida del chef es exquisita

Report
OT
OpenTable Diner
Vancouver
2 reviews
Dined on February 16, 2021
Overall3food5service1ambience5

La comida fue deliciosa sin embargo el servicio estuvo pésimo, la hostess muy atenta pero ya el servicio de mesa muy muy malo. Igual al final comentamos del cumpleaños, pedimos postre y no nos pusieron ni un Feliz Cumpleaños en el postre.

Report
T
Toro
Cancun
1 review
Dined on February 16, 2021
Overall2food5service1ambience3

El servicio de ingreso fue muy bueno, la acomodación estuvo bien pero no nos preguntaron donde queriamos estar, no se si se deba a Covid o simplemete acotumbran ahora (antes no era asi) a designar sin preguntar.
El Mesero fue muy mal educado, lento, no se si no tienen suficiente personal pero el servicio fue deplorable.
El mesero hizo comentarios muy fuera de lugar, no sabe motar unplato en la mesa, hizo sentir a mi acompañante como si fuera incapacitada y finalmente muy de mal gusto hizo incapie en el monto de la propina 3 veces ademas de haber destacado con marcador de color el monto de la propina. Fue tanto lo que lo hizo ver que le dijimos que el serivicio fue pésimo y por eso no tuvo propina alguna.
Llevo 11 años en playa del carmen y les envío cliente constantemente por lo que yo conocía y disfrutaba de ustedes pero el servicio fue terrible, como para no volver a recomendarlos.
Si cobras 350 pesos por UN taco no puedes tener un serivicio que no merece ni 2 pesos de propina.
La propina es una bonificación por el servicio y tus meseros creen que es por el solo hecho de servir los platos. Error!
Educar al personal es parte del éxito en el servicio. Acostumbre dejar de 15 a 30% de propina cuando se lo merecen y te recomiendo visitar Eat Italy para que veas como un restaurante con EXCELENTE servicio cobra precios de acceso para cualquiera.

Report
OT
OpenTable Diner
Toronto
1 review
Dined on February 14, 2021
Overall4food4service5ambience5

Great services, prices definitely on the higher side.
It is great to try this out for the ambience and for pictures, other than the drinks are expensive and food is average.
Both dishes I found were salty.
And the drinks we had were at least 250 pesos for cocktail / 240 pesos for glass of wine.

OT
OpenTable Diner
Los Angeles
1 review
Dined on February 14, 2021
Overall2food1service3ambience5

Beautiful place but food was severely lacking

OT
OpenTable Diner
Cancun
1 review
Dined on February 13, 2021
Overall5food5service5ambience3

Todo me encanto!! Bueno a todos❤️❤️

Report
OT
vipOpenTable Diner
Denver
10 reviews
Dined on February 13, 2021
Overall4food4service5ambience5

This is a unique experience. No doubt. Not often you get a chance to eat inside an underground cave. It’s a huge space with many rooms. Almost like Disneyland. The concept is great but slight kitch. Very unique and tasty menu. Slightly overpriced but it’s a “destination”. Worth checking out.

OT
OpenTable Diner
San Diego
1 review
Dined on February 11, 2021
Overall5food5service5ambience5

Great ambiance, one of the most unique restaurants I’ve ever been to. In a great way.

N
vipNatalia
Miami
49 reviews
Dined on January 25, 2021
Overall5food4service5ambience5

Well, I am sure this place is a must! You will be amazed!! So beautiful! The service is fantastic. They have to promote this place, why not everyone knows about it? 🤷🏼‍♀️
Please please please go and enjoy. Unforgettable! 😍

OT
OpenTable Diner
Las Vegas
2 reviews
Dined on January 23, 2021
Overall4food4service4ambience5

The place, the food and the service are fine but the menu they have on the open table is different than the one that they offer less dish at a higher price.

UE
vipUESJoe
Miami
14 reviews
Dined on January 22, 2021
Overall5food5service5ambience5

This underground eatery is a spectacular place. Modeled after the natural cenotes in Mexico, it truly brings you there. The service is 5 star, the food is wonderful, and walking into the restaurant’s actual wine cellar to pick out your own bottle is invigorating. However, zero prices are listed and some are several hundred USD. The sommelier we had recommended several bottles and then asked our budget, and recommended others. Overall an amazing amazing time. The grilled octopus was delicious, the land and sea experience is HUGE for 2 people (we could barely finish), and the desserts are beautiful as well as scrumptious.

After dinner we went on a restaurant tour - this place is huge. Next time I’ll definitely dine deeper in. There are also some semi private tables for those special occasions. A must see when in PDC.

NB
NatalieB
1 review
Dined on January 21, 2021
Overall5food5service5ambience5

Amazing. We loved it and we will be back. Very highly recommended

A
vipAndrea
San Diego
31 reviews
Dined on January 18, 2021
Overall5food5service5ambience5

We have been to Alux at least 8 times because this restaurant is so amazingly unique and a treat to bring all of our out of country guests. My husband and a close friend and I came to dinner this time. The food is always good, but this time the food was definately a higher level than in the past and I really applaud you. For starters, we ordered the brie and the quinoa veggie mix. Both were very tasty. We then had the lobster and tomato soups followed by an order of lamb, steak and duck. All were very good. The only detail is that the bread is not on the same par as the food. Also the wine cave is spectacular but the wines are very, very pricey. If you could have 2 or 3 in the moderate range that would make the meal more accessible.

PI
vipPeteInMiami
Miami
14 reviews
Dined on January 16, 2021
Overall2food1service4ambience4

The venue is incredible. Great spot for pictures. The food made myself and 2 others in our 4 person party sick. Our pork came out raw and our steak was cold. Told management and they could care less about it. Not worth the money or the sickness.

B
Burgerlover
Mississippi
3 reviews
Dined on January 13, 2021
Overall5food5service5ambience5

Amazing ambience. The food was excellent. Not terribly pricey considering the experience.

OT
OpenTable Diner
Baja California
1 review
Dined on January 11, 2021
Overall5food5service5ambience5

Aniversario

Report
OT
OpenTable Diner
Miami
3 reviews
Dined on January 3, 2021
Overall5food5service5ambience5

Alessio was amazing, he was outstanding, knowledgeable and very customer oriented. He made our experience even better than expected. This is definitely a place to come back. Totally worth it!! We can’t wait to come back! GRAZIE ALLESSIO

OT
OpenTable Diner
New York Area
2 reviews
Dined on January 2, 2021
Overall5food5service5ambience5

Always an awesome experience!!

OT
OpenTable Diner
Houston
3 reviews
Dined on December 30, 2020
Overall1food1service4ambience4

We knew going in that there would be a chance of a poor dining experience because of the “gimmicky” nature of it being in a cave, but hoped for the best. We ordered the salmon and tuna dish. The salmon was lacking in flavor and the tuna had salt crystals in every bite. I notified the waitress and the chef made a second batch, which I wasn’t in the mood to try.

Really cool concept so I would recommend skipping the meal and just go for a drink.

JB
JoBethH
Denver
36 reviews
Dined on December 30, 2020
Overall5food3service3ambience5

The food was average and the service was very slow, but none of that really matter due to the amazing location. We thoroughly enjoyed the unique experience.

RK
vipRKat
Dallas
13 reviews
Dined on December 30, 2020
Overall4food2service4ambience4

You are paying for the experience of eating in a cool cave. The food was just ok. In my opinion it’s a one and done dining experience.

OT
OpenTable Diner
1 review
Dined on December 29, 2020
Overall5food5service5ambience5

Nice place you must visit affordable prices good food and drinks

OT
vipOpenTable Diner
New York Area
4 reviews
Dined on December 29, 2020
Overall4food4service5ambience5

Great experience. Super sexy place. Perfect for a date or a dinner with girlfriends. Worth a visit!

OT
OpenTable Diner
1 review
Dined on December 28, 2020
Overall5food3service4ambience5

Amazing, decent food but outstanding atmosphere. Place is huge and lots to see

SS
ScottS
Seattle
1 review
Dined on December 27, 2020
Overall4food5service5ambience5

Fantastic and unique location with great service and food. Definitely on the pricey side.
-
Ubicación fantástica y única con excelente servicio y comida. Definitivamente caro.

EH
ElianaH
Atlanta
28 reviews
Dined on December 25, 2020
Overall5food5service5ambience5

This place is fabulous. We'll want to come back if we're ever in this region again

D
vipDenise
Austin
27 reviews
Dined on December 25, 2020
Overall5food5service5ambience5

Excellent meal and service in a truly unique setting. Monserrat was an outstanding server who made great suggestions for the meals for our family of 4.

OT
OpenTable Diner
San Francisco
1 review
Dined on December 24, 2020
Overall5food5service5ambience5

Great experience for Christmas Eve!

OT
OpenTable Diner
Los Angeles
1 review
Dined on December 19, 2020
Overall5food5service5ambience5

Birthday Dinner

OT
OpenTable Diner
Cancun
1 review
Dined on December 5, 2020
Overall4food3service5ambience5

La atención fue excelente, el restaurante es muy bonito dentro de una caverna natural. La comida estuvo bien pero puede mejorar.

Report
OT
OpenTable Diner
Cancun
1 review
Dined on December 4, 2020
Overall5food5service5ambience5

Lugar único

Report
OT
OpenTable Diner
1 review
Dined on December 2, 2020
Overall4food5service5ambience3

Food was great! But we didn’t have any music at our table even tho we payed 65 usd to reserve that table

TM
TheManChicken
1 review
Dined on November 29, 2020
Overall5food5service5ambience5

Alux was simply amazing. The location itself is truly unique, beautiful with a wonderfully elegant classical atmosphere. The service, beginning with a trip to Alux's wine cave (within the cave!), was exceptional. Our server (sadly, I don't remember his name) has clearly has some sommelier training, because his wine service was impeccable, from guiding us to a delightful chardonnay that perfectly complemented both the crustaceans *and* the filet mignon in our entree, to how the wine was presented at our table, uncorked, set for tasting, and poured -- all done with style and grace, but totally absent any snobbery or condescension. Truly exceptional!

The meal itself met the standard set by the service. We started with the Brie cheese with figs, followed by "Land and Sea Grilled" for two, and finishing with the cocoa cheesecake. It's not hyperbole to say this may be the best meal I've ever eaten in my life. The Brie, creamy, mellow, and so slightly sweet in a breaded crust, was perfectly complemented by the tartness of the fig reduction. The shrimp and lobster was so succulent and tender; my wife, who is deep lover of seafood, is certain that both were freshly caught that day. There was a slight hiccup with the filet mignon -- it came more rare than either of us like. Without our even saying anything, our waiter could tell it wasn't right, confirmed it was too rare, and swept it away. Mere minutes later, it was back -- and cooked to perfection! My wife and I agreed it was the best tasting meat either of us has ever eaten. The whole episode was like the proverbial mole on the beautiful woman's face -- a minor imperfection that only serves to highlight the loveliness of the whole.

That's a lot of superlatives and praise, but the experience really was that wonderful. As the last evening of our trip it was the perfect capstone. If you ever find yourself in Playa del Carmen, you owe it to yourself to dine at Alux; it will not disappoint.

ND
NayelyDominguezSanchez
Cancun
3 reviews
Dined on November 23, 2020
Overall5food4service4ambience4

Maravilloso lugar, es una gruta espectacular, la atencion es buena pero me toco en un privado y si necesitas algo si tienes que esperar a que el mesero te de la vuelta ya que no te están viendo directamente, tardaron un poco en servir los alimentos pero disfrutando el bello lugar no importa, no había música de ambientación, al menos en el área que a mi me toco entonces en todo momento es un silencio total, los costos están bien no muy caro ni muy barato y la comida esta rica pero solo eso no se me hizo nada espectacular o super delicioso.. mi hijo cumplida años y tuvieron un lindo detalle y le llevaron un postrecito de galletas marías y una vela chispeante... esta bellísimo el lugar, totalmente lo recomiendo para ir a conocer y cenar pero solo lo dejaría para eso ir a conocer o para alguna ocasión especial por lo lindo, pero sin algún motivo no volvería ya que no se me hizo tan rica la comida y realmente si solo vas así de cena es aburrido sin música y solo estar esperando si tardaron...

Report
OT
OpenTable Diner
San Francisco
1 review
Dined on November 22, 2020
Overall5food5service5ambience5

Excelente servicio, el mesero muy amable, comida fantástica.

Report
OT
OpenTable Diner
Minneapolis
1 review
Dined on November 19, 2020
Overall5food5service5ambience5

I recommend Alux to everyone I know who's traveling to the Cancun/Riviera Maya area. A gorgeous atmosphere, phenomenal food, and fantastic service. The kitchen and servers went above and beyond to make our evening special.

OT
OpenTable Diner
Spain
1 review
Dined on November 14, 2020
Overall2food2service2ambience1

El propio mesero nos comentó que cocina no sabía preparar el risotto ni las pastas . Por lo que terminamos pidiendo otro platillo que tampoco fue de nuestro agrado.
El restaurante tiene un olor a humedad muy fuerte. No cuentan con suficiente ventilación . No lo recomiendo !

Report
RC
RaulC
1 review
Dined on November 14, 2020
Overall3food2service3ambience3

The food was ok , way overpriced the drinks are good, the cave was very nice for pictures . Go for pictures and drinks only .

FAQs

Alux Restaurante is rated 4.6 stars by 935 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.