Alux Restaurante

4.4
483 reviews
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MXN310 to MXN500
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Contemporary Mexican
Top Tags:
  • Romantic
  • Special Occasion
  • Good for a Date
Alux es un Restaurante, Bar y Lounge dentro de una caverna natural. Un lugar único para disfrutar de una velada mágica.

La creación y formación de la caverna es milenaria. En este entorno de verdaderos palacios subterráneos decorados con singulares estalactitas y estalagmitas usted podrá disfrutar de un espectáculo natural.

Con una capacidad de atención de mas de 250 comensales, nuestra caverna cuenta con diversos ambientes diseñados para que usted disfrute al máximo de su estancia, todos acompañados por nuestra alta cocina que nos distingue en esta región de la Riviera Maya, y por supuesto una amplia barra de Bebidas Nacionales e Internacionales así como los mas exóticos cócteles Mayas.

Disfruta de una deliciosa cena en un entorno natural y místico. Alux Restaurant es una experiencia única e inolvidable.

NOTA: Solamente aceptamos menores de 12 años antes de las 7:00 PM
Dining Style
Casual Elegant
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Cuisines
Contemporary Mexican, International, Fusion / Eclectic
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Hours of operation
Dinner
Daily 7:30 pm–11:00 pm
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Phone number
01 984 122 7365
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Payment options
MasterCard, Visa
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Dress code
Smart Casual
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Cross street
Av.65 y Av.70
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Entertainment
Disfrute todos los jueves de nuestro entretenimiento en vivo y los viernes de música romántica en vivo.

Para eventos privados, bodas, grupos de incentivos, etc contamos con una amplia variedad de entretenimientos.
Additional
Banquet, Beer, Cocktails, Corkage Fee, Entertainment, Full Bar, Non-Smoking, Private Room, Wine
What 483 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.1
food
4.4
service
4.8
ambience
4.1
value
Noise · Moderate
91% of people would recommend it to a friend
5
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5.0Dined 2 days ago

El lugar es formidable, el servicio y el personal muy profesional y conocedores de todo lo que venden. La iluminación es un 10 en el espacio.
Los platos del menú son muy originales y de sabor decente.
La cava es muy completa y fabuloso encontrarla dentro de la misma caverna.
El mejor postre que he probado en mi vida!
Una experiencia increíble.
Extremadamente recomendable.

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5.0Dined 2 days ago

My wife and I ate here for our anniversary. I would highly recommend this place.
Great food and great service and great ambiance. To eat in a cenote is something that we will never forget.

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5.0Dined 4 days ago

Great experience! Fabulous food & fantastic views!

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1.0Dined 5 days ago

Food was horrible.. overpriced. We got overcharged on our bill. I will recommend to go and walk around and eat somewhere else.

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5.0Dined 6 days ago

Excelente lugar. La atención fue increíble, todos muy atentos y amables.
Dimos el tour por la cueva y no nos dio tiempo de ver todo por lo grande que era, pero fue increíble visitar un lugar así. Este restaurante es de talla internacional y se lo recomendaría a cualquier persona que busque algo nuevo y bonito.
Los precios son altos, pero los platillos son exóticos y lo vale.

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5.0Dined on July 11, 2018

Nos gusto mucho el lugar muy romántico y el sabor de la comida muy bueno y el servicio también. El ambiente húmedo pero se espera porque son cavernas. Muy muy lugar romántico para una ocasión muy especial.

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4.0Dined on July 8, 2018

Las entradas (portobello y pulpo) muy buenas, el corte New York a las 3 salsas la vdd deja mucho que desear, las bebidas Sangría Maya y Margarita Diablo deliciosas, no así el mojito, el peor que he probado en mi vida.
El lugar es hermoso y un buen servicio de Jorge.

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3.0Dined on July 6, 2018

This was our second time there. Overall we enjoy the setting of this restaurant. The service both times has been excellent and on par with any decent restaurant. The food this time however was very lackluster and below-average. Two of our five meals ordered we're the same and the inconsistencies were unacceptable. And a third meal was prepared to a point that was unacceptable for that guest as well. They dropped the ball this time. But I would recommend this restaurant because our first visit was outstanding and the overall experience is pleasing.

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5.0Dined on July 3, 2018

An unexpected ‘wow’ moment when you arrive through the entrance at Alux!! It’s a special experience of having a meal in caves which are thousands of years old. The live music also added to how special the evening was! Thank you to all the staff who served us!

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4.0Dined on July 2, 2018

I really like the restaurant and the cave dining experience but was very disappointed about the service. I was unhappy with my entree and let my waiter know and thought that he would offer a replacement but he did not. In fact, I spoke with management and to my surprise they do not do that if you aren’t happy with your choice no matter what. I thought this was very unfortunate since it’s a tourist spot and most people are visit ting from America in which that is not how we do things here. I’m very big on customer services and I told them they should let customers know that if they don’t like their food for any reason it cannot be returned and they will still have to pay for it.

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3.0Dined on July 1, 2018

Beautiful setting.just unfortunate that the local voting was day after so no alcohol was allowed and 1000 pesos for water was a bit steep

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5.0Dined on June 30, 2018

Excellent experience and meal, the setting was fun & neat to explore, check out the wine cave

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4.0Dined on June 28, 2018

The first time we dined at Alux we had an outstanding experience. Our waiter was top notch and the food was spectacular. Of course, the cave and ambience are unique and interesting. The second time, a year later, the food was just okay, and the service was lacking. Our waiter was slow, and took an extra 15-20 mins to bring us our check, at which time he pointed out what tip he should get. Tacky.

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5.0Dined on June 27, 2018

We had a wonderful time and recommended your restaurant to a follow Traveller who is actually going tonight.

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5.0Dined on June 23, 2018

This was such an amazing and attentive restaurant! The food was excellent! The STAFF...very attentive! The manager was very sweet! Thanks for making my solo birthday feel so special! This will be a must visit on my list!

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5.0Dined on June 22, 2018

ME Encanto un excelente ambiente y servicio lo recomendaria a todos y la comida muuy bueena

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4.0Dined on June 22, 2018

Muy hermoso restaurante
Deliciosa la comida
Regresaremos cuando volvamos a Playa del Carmen

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5.0Dined on June 19, 2018

The place is beautiful, the food and drinks were amazing I would definitely recommend this place. Service was out this world.

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5.0Dined on June 18, 2018

Get the surf and turf it delicious! You won’t be disappointed! Service was amazing!

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5.0Dined on June 17, 2018

El mejor lugar en todo playa del Carmen. Un increíble lugar que conjunta la naturaleza con excelente gastronomía.

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3.0Dined on June 15, 2018

La persona que tienen en la entrada es muy grosero, no tiene nada de amabilidad al igual que la hostess prepotente y grosera eso es lo único malo, de ahí en adelante meseros excelentes y la comida deliciosa, pero estuve apunto de no quedarme, por el trato la hostess me parece que es extranjera y el de la entrada muy maleducado. Lo recomendaría a reserva de que se cuiden de malos comentarios de estas dos personas. Nos vemos en mi siguiente visita y ojalá mejoren este mal sabor de boca

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4.0Dined on June 11, 2018

Very nice restaurant! When do you ever get to dine in an actual cave? This is absolutely the place for a great experience. My only concern was the bat that decided to join us for dinner.

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5.0Dined on June 7, 2018

We come back to Alux once a year every year. We travel to PlayaDel Carmen once a year and this is hands down the best restaurant in three countries that I’ve been. On a scale of 1-10 I’d always give it an 11!!!!!

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5.0Dined on June 5, 2018

A MUST SEE! Beautiful atmosphere..very romantic! Each oom had a WOW factor for us! Foodd selection could be better. Portobello mushroom appetizer was wonderful. I had the Cornish hen and was a little disappointed with portion. My boyfriend had the Orange Salmon was completely delighted with it. Our waiter was GREAT!

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4.0Dined on June 2, 2018

Un lugar hermoso. demasiado iluminado en sectores y falta luz sobre las mesas.
La comida rica pero escasa.
Recomendable.

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2.0Dined on May 31, 2018

The novelty of dining in a cave is the best thing this restaurant has going for it. The hostess took her sweet time even acknowledging our existence, our server seemed confused and nervous, and there is no wine list. You go to the wine cellar to view the wine, which is neat, but the room isn't temperature controlled. That means anything that should be served chilled has to chill at your table for several minutes before it can be enjoyed. I ordered the Meadow and Sea; a lamb chop with two scallops served over lentils, two asparagus and two baby carrots. The food was good but I was surprised by how stingy they were with the vegetables. There is no possibility to order additional sides; I tried. It was our most expensive meal in Playa and our most underwhelming. We took some cute pictures, but ultimately it was not worth the cab ride over.

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1.0Dined on May 31, 2018

Go for the ambiance - not the food or the service. My food was SO salty - I told the waiter, he took it to the kitchen to show the chef. A few minutes later, he retuned with the same plate and told me the chef tasted it and said it was executed perfectly. He offered to box it up for me. I declined and asked for it to be taken off my bill. He said no - and I asked to speak with a manager. The manager then said the same thing, after about 15 minutes of arguing with him he finally agreed to take it off. It was a HORRIBLY embarrassing experience. They really don't care about their guests here. I would never go back or recommend it. Save yourself the headache.

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2.0Dined on May 28, 2018

The ambiance of this restaurant is very very beautiful however I am sad to say that the food and the service requires lots of improvement. The quality of food is average but the service is very slow. Even though we went on a sunday night and there weren't many people in the restaurant, we did not receive great and on-point service all night. There was a DJ close to our table who was playing very slow, old school, and classical music that was putting all of us to sleep. We had come Alux for Birthday celebration and the music was really putting a damper to the mood of the table. Alux is a beautiful site to visit and take pictures, however I would not recommend it for great good, drinks, or a high energy kind of a night....maybe because it was a Sunday night, but our experience at Alux was far from what my expectations was for celebrating my bday.

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5.0Dined on May 28, 2018

Been to Aluxe several times over the years and it was once again worth the time and money to have a superb meal/excursion. Very unique cave experience. Dining amidst the stalactites and stalagmites is something you definitely don't get to do every day. A little bit of a moldy smell farther back in the caves, if you tour the private dining areas, but that's unavoidable in the rainy season. They do their best with fans but no visible humidifiers. Try to go when there are no private parties so you can walk through the caves and see all the decorated smaller dining rooms throughout the cave. Really amazing food to top off the unusual locale. Salmon was best I've ever had. Deserts were also outstanding. Service is five star but the prices did go up with the improved service and menu.
Don't be alarmed when your taxi driver takes you away from the touristy parts of Playa del Carmen. The restaurant had to be built where they found the cave which is not amidst the other PDC restaurants/shops. The area actually looks much more friendly than it did in 2010 when we first went there. There are open businesses around at night, now. When we first went, years ago, it was in the middle of mechanic's shops and other uninviting buildings that were all closed at night. We almost did not get out of the car. Now it is much better looking neighborhood for nighttime tourists.

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3.0Dined on May 26, 2018

If you are looking for a place for drinks, go here. The drinks were great, service was great, food was horrible. It was uncomfortably warm as well. The ambiance was nice. Overall advice, skip dinner and go for a drink or two.

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4.0Dined on May 26, 2018

We all traveled from various states in the US and met in Cancun. We loved the restaurant. The atmosphere, the beautiful lighting around the cave and the senotes, the fabulous food, the service, the different caves with the rose pedals and catchy names. The only negative was the DJ and his music. It did not fit the restaurant at all. We asked for different music but he refused. I hope to visit again some day.

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4.0Dined on May 25, 2018

Nos gustó mucho lo especial del lugar, fue ideal para celebrar el cumpleaños de mi esposo, la comida estuvo deliciosa y no se digan esas trufas con las que cerramos, queremos regresar para que conozcan nuestros hijos

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5.0Dined on May 18, 2018

Such a unique and beautiful place to dine...eating in a cenote was one of the highlights of our vacation! We ordered the surf and turf for 2 and it was delicious!! The pork was the best my husband and I jhave ever had! The steak was perfect as well as the lobster and shrimp...albeit the lobster was small but you each got 3 small tails so not too bad. We don't drink alcohol and were never pressured by the waiter as some have said....same with the tip at the end of the meal. The desserts I would skip next time as they were small and nothing special. Exploring the cave after dinner was a fun adventure! Well worth the $150 (2 appetizers/surf and turf/ 2 desserts) Go there!!

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5.0Dined on May 9, 2018

Un lugar precioso, increíble la ubicación y los acabados. La comida me quedó debiendo en sabor. El servicio fue genial.

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5.0Dined on May 7, 2018

A beautiful restaurant set in a cenote with outstanding food and service. Would highly recommend and will definitely be going back if ever in Playa Del Carmen again

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5.0Dined on May 6, 2018

The service we received was exceptional! Deff a must go

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4.0Dined on May 2, 2018

We made a special trip up from Akumal with friends for this rare gem of a restaurant. Unique ambiance and good food was expected and they delivered.
We would recommend to anyone in the area!

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5.0Dined on May 2, 2018

My wife and two daughters had dinner at Alux as a farewell to Playa del Carmen. Food was truly amazing. The restaurant itself is a unique attraction. Warm, friendly and knowledgable staff finished off the evening. A must for any visitors to Playa del Carmen.

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4.0Dined on April 28, 2018

Esta caro para lo que sirven. 960 pesos por 4 cremas del dia?

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5.0Dined on April 27, 2018

Absolutley beautiful. A must see. Ask for a tour of the cenotes! Best 20 minute stroll into the caves and other dining rooms. Such an amazing experience!

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